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Videos won't play on firefox for me. I tried all the solutions I found such as disabling add-ins/extensions, freshing firefox, clearing cache.

Kuphostiwe

I'm unable to play videos on any website (Youtube, Facebook, Wall Street Journal, Yahoo, etc) when I'm using FireFox. I don't have this issue when I'm using Chrome or Internet Explorer. Im using Windows 10 64-bit, have bit defender installed and my video driver is up to date.

I read through all the support articles and tried the below fixes but have not been successful in fixing this problem.  The only time FireFox will play a video is when it's in safe mode.  

1. disabled add-in/extensions and adjust the acceleration performance setting 2. refreshing FireFox 3. Clearing cache 4. Updating video driver 5. Tried downloading the windows 10 media pack - this wasn't required.

I'm unable to play videos on any website (Youtube, Facebook, Wall Street Journal, Yahoo, etc) when I'm using FireFox. I don't have this issue when I'm using Chrome or Internet Explorer. Im using Windows 10 64-bit, have bit defender installed and my video driver is up to date. I read through all the support articles and tried the below fixes but have not been successful in fixing this problem. The only time FireFox will play a video is when it's in safe mode. 1. disabled add-in/extensions and adjust the acceleration performance setting 2. refreshing FireFox 3. Clearing cache 4. Updating video driver 5. Tried downloading the windows 10 media pack - this wasn't required.

Eminye Imininingwane Yohlelo

Fakela amapulagi

open h264 video codec shockwave flash widevine content decryption module

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4254 izisombululo 59584 izimpendulo
Kuphostiwe

While many websites now use HTML5, many still use flash.

Your systems details shows you do not have flash installed.

Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 28.0.0.161

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

While many websites now use HTML5, many still use flash. Your systems details shows you do not have flash installed. Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 28.0.0.161 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

Thanks for the response FredMcD. However, installing Flash Player version 28.0.0.161 using both the links you provided and flash plugins didn't work for me.

As far as drivers goes, I've already checked that and it wasn't the problem either.

Do you have any other suggestions? If not, I might have to switch to a different browser.

Thanks for the response FredMcD. However, installing Flash Player version 28.0.0.161 using both the links you provided and flash plugins didn't work for me. As far as drivers goes, I've already checked that and it wasn't the problem either. Do you have any other suggestions? If not, I might have to switch to a different browser.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59584 izimpendulo
Kuphostiwe
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Umnikazi wombuzo

I tried that and it didn't solve. I've read through all the articles and tried those fixes but it doesn't work. I even checked my firewall settings. It isn't the issue. I'll eventually uninstall and reinstall to see if that works.

Thanks for all the help.

I tried that and it didn't solve. I've read through all the articles and tried those fixes but it doesn't work. I even checked my firewall settings. It isn't the issue. I'll eventually uninstall and reinstall to see if that works. Thanks for all the help.