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How to !!completely!! uninstall corrupt installation? It keeps crashing!

Kuphostiwe

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power.

I can't type barely a word or two into any search box, or data field of any web site and it CRASHES! I tried changing the search engine to Bing, Google, Duckduckgo It will crash even any data field of any web site. I had to type this entry into Notepad and paste it in because it Firefox kept crashing ON FIREFOX'S OWN SURVEY WEB PAGE! I have tried REFRESH. I have restarted in Safe Mode and started a new session. I have updated Firefox to 58.02 (64 bit) I have turned off "check spelling as you type, just in case it was that. No difference. I have done an uninstall, reboot, and reinstall. Updated my graphics driver per one forum sugestion

This is repeatable, every time. I have sent dozens of crash report with my email address and "allow mozilla to contact me about this report" checked off and still I have heard nothing.

Crash report from Safe Mode: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 06e51028 AdapterVendorID: 0x8086 AvailablePageFile: 12705669120 AvailablePhysicalMemory: 11655303168 AvailableVirtualMemory: 140735624527872 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1282415984640 BreakpadReserveSize: 83886080 BuildID: 20180206200532 Comments: Firefox 58 (up to 58.02) keeps crashing when typing in data field or search box. Nothing help. Safe mode, Refresh, complete uninstall and reinstall. Windows 10 Pro 64bit All you have to do to reproduce the problem is open a new tab and start type, quickly, in the search box. ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1518042085 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: timcormier@teradiode.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1518040745 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 06e51028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x13b1, AdapterSubsysID2: 06e51028, AdapterDriverVersion2: 23.21.13.8816FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 297 StartupCrash: 0 StartupTime: 1518042070 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180206200532","version":"58.0.2","vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16224,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2712,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2017},"hdd":{"profile":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"binary":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"system":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"06e51028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA Quadro 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C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll","driverVersion":"23.21.13.8816","driverDate":"10-30-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17561,"resetDate":17569},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.01.04.0062-4997c81d","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form 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Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569}},"theme":{},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/fu

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power. I can't type barely a word or two into any search box, or data field of any web site and it CRASHES! I tried changing the search engine to Bing, Google, Duckduckgo It will crash even any data field of any web site. I had to type this entry into Notepad and paste it in because it Firefox kept crashing ON FIREFOX'S OWN SURVEY WEB PAGE! I have tried REFRESH. I have restarted in Safe Mode and started a new session. I have updated Firefox to 58.02 (64 bit) I have turned off "check spelling as you type, just in case it was that. No difference. I have done an uninstall, reboot, and reinstall. Updated my graphics driver per one forum sugestion This is repeatable, every time. I have sent dozens of crash report with my email address and "allow mozilla to contact me about this report" checked off and still I have heard nothing. Crash report from Safe Mode: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 06e51028 AdapterVendorID: 0x8086 AvailablePageFile: 12705669120 AvailablePhysicalMemory: 11655303168 AvailableVirtualMemory: 140735624527872 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1282415984640 BreakpadReserveSize: 83886080 BuildID: 20180206200532 Comments: Firefox 58 (up to 58.02) keeps crashing when typing in data field or search box. Nothing help. Safe mode, Refresh, complete uninstall and reinstall. Windows 10 Pro 64bit All you have to do to reproduce the problem is open a new tab and start type, quickly, in the search box. ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1518042085 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: timcormier@teradiode.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1518040745 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 06e51028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x13b1, AdapterSubsysID2: 06e51028, AdapterDriverVersion2: 23.21.13.8816FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 297 StartupCrash: 0 StartupTime: 1518042070 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180206200532","version":"58.0.2","vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16224,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2712,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2017},"hdd":{"profile":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"binary":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"system":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"06e51028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA Quadro M1000M","vendorID":"0x10de","deviceID":"0x13b1","subsysID":"06e51028","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll","driverVersion":"23.21.13.8816","driverDate":"10-30-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17561,"resetDate":17569},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.01.04.0062-4997c81d","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form 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Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/fu

Isisombululo esikhethiwe

Thanks for the great link on removing Digital Guardian, but I am not allowed to remove it.

Digital Guardian says: "Our engineering team is already working on releasing a hotfix for this issue, in the mean time they have provided us with a workaround which I have already applied to [my PC]".

Thanks for all your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Eminye Imininingwane

Seburo
  • Top 10 Contributor
  • Moderator
745 izisombululo 5430 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

bp-6af98106-471c-4f7d-af54-518440180207 2/7/2018 5:35 PM bp-7fa562e2-d720-4f35-ba2a-302341180207 2/7/2018 5:24 PM bp-ab89c1ce-7439-4456-b797-3e5ff0180207 2/7/2018 5:22 PM bp-5e869bc0-05fe-4bac-9a7d-8af910180207 2/7/2018 5:20 PM bp-34816d7c-c1ba-48ae-aa9f-1405e1180207 2/7/2018 5:09 PM

bp-6af98106-471c-4f7d-af54-518440180207 2/7/2018 5:35 PM bp-7fa562e2-d720-4f35-ba2a-302341180207 2/7/2018 5:24 PM bp-ab89c1ce-7439-4456-b797-3e5ff0180207 2/7/2018 5:22 PM bp-5e869bc0-05fe-4bac-9a7d-8af910180207 2/7/2018 5:20 PM bp-34816d7c-c1ba-48ae-aa9f-1405e1180207 2/7/2018 5:09 PM
FredMcD
  • Top 10 Contributor
4223 izisombululo 58930 izimpendulo
Kuphostiwe

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove the profiles folder. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
FredMcD
  • Top 10 Contributor
4223 izisombululo 58930 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299

bp-6af98106-471c-4f7d-af54-518440180207 bp-7fa562e2-d720-4f35-ba2a-302341180207 bp-5e869bc0-05fe-4bac-9a7d-8af910180207

Signature: VariantCopy

WRusr.dll = Webroot SecureAnywhere

dgapi64.dll = Digital Guardian = Verdasys, Inc

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

OS_Plugin64.dll = Digital Guardian Agent ?

ame_smtpsensor64.dll = Digital Guardian

ame_outlooksensor64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian ++++++++++++++++++++++++++++++++++++++++++++++++ bp-ab89c1ce-7439-4456-b797-3e5ff0180207 Signature: guard_dispatch_icall_nop

Note: Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++++++++++ bp-34816d7c-c1ba-48ae-aa9f-1405e1180207 Signature: SysFreeStringImpl

Note: Flagged programs same as above

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299 bp-6af98106-471c-4f7d-af54-518440180207 bp-7fa562e2-d720-4f35-ba2a-302341180207 bp-5e869bc0-05fe-4bac-9a7d-8af910180207 Signature: VariantCopy WRusr.dll = Webroot SecureAnywhere dgapi64.dll = Digital Guardian = Verdasys, Inc COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo OS_Plugin64.dll = Digital Guardian Agent ? ame_smtpsensor64.dll = Digital Guardian ame_outlooksensor64.dll = Digital Guardian AE_MailSensor_Plugin64.dll = Digital Guardian ++++++++++++++++++++++++++++++++++++++++++++++++ bp-ab89c1ce-7439-4456-b797-3e5ff0180207 Signature: guard_dispatch_icall_nop '''Note:''' Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++++++++++ bp-34816d7c-c1ba-48ae-aa9f-1405e1180207 Signature: SysFreeStringImpl '''Note:''' Flagged programs same as above
FredMcD
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Kuphostiwe

Your crash report shows problems with; Webroot, Digital Guardian, and ThinkVantage Active Protection System.

Having too much protection can be counterproductive as they can tend to get in each others way.

I suggest you remove these programs. Then install only one using its current full installer. Are there any problems?

Your crash report shows problems with; Webroot, Digital Guardian, and ThinkVantage Active Protection System. Having too much protection can be counterproductive as they can tend to get in each others way. I suggest you remove these programs. Then install only one using its current full installer. Are there any problems?
FredMcD
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4223 izisombululo 58930 izimpendulo
Kuphostiwe

terafox said

Apparently firefox was doing an update in the background when my computer lost power.

Loss of power can corrupt the hard drive. If there is a problem with any program after this, it would be best to remove that program and get the current full installer.


Now let's check your system programs.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


Go to your local department / electronics store and look around for a UPS (Uninterruptible Power Supply) that is useful for you. The lowest price is $50 + -. There are also units on the market that plug into the computer. So if the battery gets low, it will shut down the computer to protect it.

''terafox [[#question-1204196|said]]'' <blockquote> Apparently firefox was doing an update in the background when my computer lost power. </blockquote> Loss of power can corrupt the hard drive. If there is a problem with any program after this, it would be best to remove that program and get the current full installer. ------------------ Now let's check your system programs. Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 --------------- Go to your local department / electronics store and look around for a UPS (Uninterruptible Power Supply) that is useful for you. The lowest price is $50 + -. There are also units on the market that plug into the computer. So if the battery gets low, it will shut down the computer to protect it.

Umnikazi wombuzo

@FredMcD Did everything you listed except for the Registry Cleaner. These are not recommended for Windows 10 Still crashed https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208

@FredMcD Did everything you listed except for the Registry Cleaner. These are not recommended for Windows 10 Still crashed https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208

Umnikazi wombuzo

When I searched for "signature found this firefox forum post that suggested this Microsoft post for possible corrupted files... same as you just suggested.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Did all above. before trying your first post. Still crashed

When I searched for "signature found this firefox forum post that suggested this Microsoft post for possible corrupted files... same as you just suggested. https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system Did all above. before trying your first post. Still crashed
FredMcD
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Kuphostiwe

bp-c44b0979-f937-4a96-9d97-102f61180208 Signature: SysFreeStringImpl

Note: Flagged programs are the same as the other crash reports.

FredMcD said

I suggest you remove these programs.
Then install only one using its current full installer.
Are there any problems?
bp-c44b0979-f937-4a96-9d97-102f61180208 Signature: SysFreeStringImpl '''Note:''' Flagged programs are the same as the other crash reports. ''FredMcD [[#answer-1075464|said]]'' <blockquote> I suggest you remove these programs.<br> Then install only one using its current full installer.<br> Are there any problems? </blockquote>

Umnikazi wombuzo

FredMcD said

Your crash report shows problems with; Webroot, Digital Guardian, and ThinkVantage Active Protection System. Having too much protection can be counterproductive as they can tend to get in each others way. I suggest you remove these programs. Then install only one using its current full installer. Are there any problems?

I have rebooted Firefox in Safe Mode and still experience the crash. Isn't Safe Mode the same as temporarily removing the programs?

''FredMcD [[#answer-1075464|said]]'' <blockquote> Your crash report shows problems with; Webroot, Digital Guardian, and ThinkVantage Active Protection System. Having too much protection can be counterproductive as they can tend to get in each others way. I suggest you remove these programs. Then install only one using its current full installer. Are there any problems? </blockquote> I have rebooted Firefox in Safe Mode and still experience the crash. Isn't Safe Mode the same as temporarily removing the programs?
FredMcD
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Kuphostiwe

Safe Mode only disables what is in Firefox. Those are protection programs and are run by the system.

Safe Mode only disables what is in Firefox. Those are protection programs and are run by the system.

Umnikazi wombuzo

The crash report after a Safe Mode crash only lists dgapi64.dll so I'm guessing it's probably not Webroot. I did not see Digital Guardian listed in the Windows Add Remove Programs, so unsure how to remove it.

Report ID Date Submitted bp-fe65bf64-3089-4b1b-a36f-b73d61180209 2/9/2018 10:09 AM bp-1a7d9527-e1c3-49dd-ba33-507de1180209 2/9/2018 10:09 AM

The crash report after a Safe Mode crash only lists dgapi64.dll so I'm guessing it's probably not Webroot. I did not see Digital Guardian listed in the Windows Add Remove Programs, so unsure how to remove it. Report ID Date Submitted bp-fe65bf64-3089-4b1b-a36f-b73d61180209 2/9/2018 10:09 AM bp-1a7d9527-e1c3-49dd-ba33-507de1180209 2/9/2018 10:09 AM
FredMcD
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Kuphostiwe
''terafox [[#answer-1076066|said]]'' <blockquote> I did not see Digital Guardian listed in the Windows Add Remove Programs </blockquote> https://www.bing.com/search?q=remove+Digital+Guardian&qs=n&form=QBRE&sp=-1&pq=remove+digital+guardian&sc=1-23&sk=&cvid=7C43EEE941364BB9882342DE8BC829D8
FredMcD
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Kuphostiwe

bp-fe65bf64-3089-4b1b-a36f-b73d61180209 Signature: SysFreeStringImpl

WRusr.dll = Webroot SecureAnywhere

dgapi64.dll

ame_smtpsensor64.dll

COM_Sensor64.dll

OS_Plugin64.dll

ame_outlooksensor64.dll

AE_MailSensor_Plugin64.dll

bp-fe65bf64-3089-4b1b-a36f-b73d61180209 Signature: SysFreeStringImpl WRusr.dll = Webroot SecureAnywhere dgapi64.dll ame_smtpsensor64.dll COM_Sensor64.dll OS_Plugin64.dll ame_outlooksensor64.dll AE_MailSensor_Plugin64.dll

Umnikazi wombuzo

FredMcD said

bp-fe65bf64-3089-4b1b-a36f-b73d61180209 Signature: SysFreeStringImpl WRusr.dll = Webroot SecureAnywhere dgapi64.dll ame_smtpsensor64.dll COM_Sensor64.dll OS_Plugin64.dll ame_outlooksensor64.dll AE_MailSensor_Plugin64.dll

What am I to make of this list you posted? Is this one of my many crash reports? Are you saying they are causing the crashes? Is it another crash report that is showing a similar issues? I do not see the dlls in your list highlighted in Red when viewing the crash report. As I mentioned, when in safe mode and I cause the crash, the crash report ONLY lists, dgapi64.dll.

''FredMcD [[#answer-1076111|said]]'' <blockquote> bp-fe65bf64-3089-4b1b-a36f-b73d61180209 Signature: SysFreeStringImpl WRusr.dll = Webroot SecureAnywhere dgapi64.dll ame_smtpsensor64.dll COM_Sensor64.dll OS_Plugin64.dll ame_outlooksensor64.dll AE_MailSensor_Plugin64.dll </blockquote> What am I to make of this list you posted? Is this one of my many crash reports? Are you saying they are causing the crashes? Is it another crash report that is showing a similar issues? I do not see the dlls in your list highlighted in Red when viewing the crash report. As I mentioned, when in safe mode and I cause the crash, the crash report ONLY lists, dgapi64.dll.

Umnikazi wombuzo

This is the latest crash report, generated from Safe Mode. https://crash-stats.mozilla.com/report/index/bp-d68b793b-83f2-43eb-8ec2-b403c1180212

This is the latest crash report, generated from Safe Mode. https://crash-stats.mozilla.com/report/index/bp-d68b793b-83f2-43eb-8ec2-b403c1180212
FredMcD
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Kuphostiwe

bp-d68b793b-83f2-43eb-8ec2-b403c1180212 Signature: RtlFreeHeap | operator delete

WRusr.dll = Webroot SecureAnywhere

dgapi64.dll = Digital Guardian = Verdasys, Inc

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

OS_Plugin64.dll = Digital Guardian Agent ?

ame_smtpsensor64.dll = Digital Guardian

ame_outlooksensor64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

bp-d68b793b-83f2-43eb-8ec2-b403c1180212 Signature: RtlFreeHeap | operator delete WRusr.dll = Webroot SecureAnywhere dgapi64.dll = Digital Guardian = Verdasys, Inc COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo OS_Plugin64.dll = Digital Guardian Agent ? ame_smtpsensor64.dll = Digital Guardian ame_outlooksensor64.dll = Digital Guardian AE_MailSensor_Plugin64.dll = Digital Guardian
FredMcD
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Kuphostiwe

Totally remove Webroot and Digital Guardian and ThinkVantage Active Protection System

Is the problem still there? Having too much protection could be counterproductive because they could get in each other's way.

If the problem is gone, use the full installer of only one of the above programs. Is there any problem?

Totally remove '''Webroot''' and '''Digital Guardian''' and '''ThinkVantage Active Protection System''' Is the problem still there? Having too much protection could be counterproductive because they could get in each other's way. If the problem is gone, use the full installer of only one of the above programs. Is there any problem?

Umnikazi wombuzo

Yes, the problem is still there. I am in the process of trying to locate another PC with Windows 10 Pro, and try installing Firefox 58

Yes, the problem is still there. I am in the process of trying to locate another PC with Windows 10 Pro, and try installing Firefox 58
cor-el
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Kuphostiwe

The crashes are caused by dgapi.dll file that is a software component of Digital Guardian by Verdasys. So you need to contact them for support.

You the crashes still happen with their software uninstalled then please provide new crash reports that aren't about this file (dgapi.dl) .

The crashes are caused by dgapi.dll file that is a software component of Digital Guardian by Verdasys. So you need to contact them for support. You the crashes still happen with their software uninstalled then please provide new crash reports that aren't about this file (dgapi.dl) .