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After update - no part with "Reply" and problems with loading messages

Kuphostiwe

After last update I have problem with my Thunderbird - I have no part with reply, which was above the messages. That place is marked in red on screenshot. What's more after that I have problem with loading other mailbox that was used at start (nothing is loaded). It works only after restarting Thunderbird, but also only for first opened mailbox.



 Informacje o aplikacji
   Nazwa: Thunderbird
   Wersja: 52.6.0
   Identyfikator programu: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
   Folder profilu: Otwórz folder
             (dysk lokalny)
   Identyfikator kompilacji programu: 20180123185941
   Włączone wtyczki: about:plugins
   Konfiguracja kompilacji: about:buildconfig
   Zużycie pamięci: about:memory
   Profile: about:profiles
 Konta poczty i grup dyskusyjnych
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true
   account4:
     INCOMING: account4, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true
   account8:
     INCOMING: account8, , (imap) poczta.student.polsl.pl:993, SSL, passwordCleartext
     OUTGOING: , poczta.student.polsl.pl:587, alwaysSTARTTLS, passwordCleartext, true
   account9:
     INCOMING: account9, , (imap) imap.reta.pl:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.reta.pl:587, alwaysSTARTTLS, passwordCleartext, true
 Zgłoszenia awarii
   https://crash-stats.mozilla.com/report/index/bp-0da573f3-7f4b-4b07-9ee6-f25170170417 (17.04.2017)
 Rozszerzenia
   Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Ważne zmodyfikowane ustawienia
   Nazwa: Wartość
     accessibility.lastLoadDate: 1501846322
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1471000902
     mailnews.database.global.datastore.id: 9f531363-6e6c-47b4-9bce-9f8843bac4c
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1517354210
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     privacy.sanitize.timeSpan: 0
     security.sandbox.content.tempDirSuffix: {ca41d629-2c38-4814-a7d1-cc717390142b}
 Grafika
     GPU #1
     Opis: NVIDIA GeForce GT 330M
     ID dostawcy: 0x10de
     ID urządzenia: 0x0a29
     RAM: 1024
     Sterowniki: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Wersja sterownika: 21.21.13.4201
     Data sterownika: 11-14-2016
     Features
     Direct2D: false
     DirectWrite: true (10.0.16299.15)
     Renderer WebGL: Google Inc. -- ANGLE (NVIDIA GeForce GT 330M   Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Przyrostowy GC: 1
 Ułatwienia dostępu
   Aktywne: 0
   Zablokuj ułatwienia dostępu: 0
 Wersje bibliotek
     Oczekiwana wersja minimalna
     Wersja w użyciu
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
After last update I have problem with my Thunderbird - I have no part with reply, which was above the messages. That place is marked in red on screenshot. What's more after that I have problem with loading other mailbox that was used at start (nothing is loaded). It works only after restarting Thunderbird, but also only for first opened mailbox. Informacje o aplikacji Nazwa: Thunderbird Wersja: 52.6.0 Identyfikator programu: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Folder profilu: Otwórz folder (dysk lokalny) Identyfikator kompilacji programu: 20180123185941 Włączone wtyczki: about:plugins Konfiguracja kompilacji: about:buildconfig Zużycie pamięci: about:memory Profile: about:profiles Konta poczty i grup dyskusyjnych account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (imap) mail5.mydevil.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail5.mydevil.net:25, alwaysSTARTTLS, passwordCleartext, true account8: INCOMING: account8, , (imap) poczta.student.polsl.pl:993, SSL, passwordCleartext OUTGOING: , poczta.student.polsl.pl:587, alwaysSTARTTLS, passwordCleartext, true account9: INCOMING: account9, , (imap) imap.reta.pl:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.reta.pl:587, alwaysSTARTTLS, passwordCleartext, true Zgłoszenia awarii https://crash-stats.mozilla.com/report/index/bp-0da573f3-7f4b-4b07-9ee6-f25170170417 (17.04.2017) Rozszerzenia Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Ważne zmodyfikowane ustawienia Nazwa: Wartość accessibility.lastLoadDate: 1501846322 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.6.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1471000902 mailnews.database.global.datastore.id: 9f531363-6e6c-47b4-9bce-9f8843bac4c mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1517354210 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {ca41d629-2c38-4814-a7d1-cc717390142b} Grafika GPU #1 Opis: NVIDIA GeForce GT 330M ID dostawcy: 0x10de ID urządzenia: 0x0a29 RAM: 1024 Sterowniki: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Wersja sterownika: 21.21.13.4201 Data sterownika: 11-14-2016 Features Direct2D: false DirectWrite: true (10.0.16299.15) Renderer WebGL: Google Inc. -- ANGLE (NVIDIA GeForce GT 330M Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Przyrostowy GC: 1 Ułatwienia dostępu Aktywne: 0 Zablokuj ułatwienia dostępu: 0 Wersje bibliotek Oczekiwana wersja minimalna Wersja w użyciu NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

Isisombululo esikhethiwe

If you choose to double click on email in list to open the email in a new tab, does the header appear ?

If you close the Message Pane: 'Menu icon' > 'Options' > 'Layout' > uncheck 'Message Pane' Exit thunderbird, Start Thunderbird Enable the Message Pane. Does it show headers?

If no, nothing working then as this occurred immediately after an update, it may well be worth uninstalling Thunderbird and reinstalling a fresh copy. Note, uninstalling the program should not effect your profile as they are in different locations and kept separate.

Exit Thunderbird. Thunderbird program will be in one of the following places.

If Windows OS 32bit, it will be here:

  • C:\Program Files\Mozilla Thunderbird

If Windows OS 64bit, it will be here:

  • C:\Program Files (x86)\Mozilla Thunderbird

delete 'Mozilla Thunderbird' folder.

Download a fresh installer from this link choosing the one for your OS and prefered language.

Funda le mpendulo ngokuhambisana nalesi sihloko 1
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Eminye Imininingwane

Zenos
  • Top 10 Contributor
2059 izisombululo 11108 izimpendulo

Please try again with your screenshot.

Please try again with your screenshot.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Surely, here you have.

Surely, here you have.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

There below the message about remote content, should be options to reply, but there is nothing like that.

There below the message about remote content, should be options to reply, but there is nothing like that.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 25 Contributor
1259 izisombululo 8024 izimpendulo

What happens if you try to show full headers? Menu icon > View > Headers > All

What happens if you try to show full headers? Menu icon > View > Headers > All
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 25 Contributor
1259 izisombululo 8024 izimpendulo

If no change: reset: Menu icon > View > Headers > Normal then do the following

In Thunderbird Help > Troubleshooting Information click on 'Open Folder' button

a new window opens showing contents of profile name folder.

Exit Thunderbird now.

Look for the following files and delete them.

  • session.json
  • xulstore.json

Start Thunderbird.

Report back on results.

If no change: reset: Menu icon > View > Headers > Normal then do the following In Thunderbird Help > Troubleshooting Information click on 'Open Folder' button a new window opens showing contents of profile name folder. Exit Thunderbird now. Look for the following files and delete them. * session.json * xulstore.json Start Thunderbird. Report back on results.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

First option didn't help, I'll check second one in a moment.

First option didn't help, I'll check second one in a moment.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Second one too.

Second one too.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 25 Contributor
1259 izisombululo 8024 izimpendulo

Isisombululo Esikhethiwe

If you choose to double click on email in list to open the email in a new tab, does the header appear ?

If you close the Message Pane: 'Menu icon' > 'Options' > 'Layout' > uncheck 'Message Pane' Exit thunderbird, Start Thunderbird Enable the Message Pane. Does it show headers?

If no, nothing working then as this occurred immediately after an update, it may well be worth uninstalling Thunderbird and reinstalling a fresh copy. Note, uninstalling the program should not effect your profile as they are in different locations and kept separate.

Exit Thunderbird. Thunderbird program will be in one of the following places.

If Windows OS 32bit, it will be here:

  • C:\Program Files\Mozilla Thunderbird

If Windows OS 64bit, it will be here:

  • C:\Program Files (x86)\Mozilla Thunderbird

delete 'Mozilla Thunderbird' folder.

Download a fresh installer from this link choosing the one for your OS and prefered language.

If you choose to double click on email in list to open the email in a new tab, does the header appear ? If you close the Message Pane: 'Menu icon' > 'Options' > 'Layout' > uncheck 'Message Pane' Exit thunderbird, Start Thunderbird Enable the Message Pane. Does it show headers? If no, nothing working then as this occurred immediately after an update, it may well be worth uninstalling Thunderbird and reinstalling a fresh copy. Note, uninstalling the program should not effect your profile as they are in different locations and kept separate. Exit Thunderbird. Thunderbird program will be in one of the following places. If Windows OS 32bit, it will be here: * C:\Program Files\Mozilla Thunderbird If Windows OS 64bit, it will be here: * C:\Program Files (x86)\Mozilla Thunderbird delete 'Mozilla Thunderbird' folder. Download a fresh installer from this link choosing the one for your OS and prefered language. * https://www.mozilla.org/en-US/thunderbird/all/
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

  1. No, still no reply header.
  2. If I found it properly in my language version, it didn't help (it is possible to turn it on by F8?)
  3. I'm not sure if it occurred just after update but I think that it's the most probable. I haven't install any extensions and so on, also rather no new other tools.
  4. I will wait for a while, maybe somebody will have idea what happened, if not I will reinstall it, however due to let Mozilla find errors/bugs in the application I will stay for a moment with that ;)
# No, still no reply header. # If I found it properly in my language version, it didn't help (it is possible to turn it on by F8?) # I'm not sure if it occurred just after update but I think that it's the most probable. I haven't install any extensions and so on, also rather no new other tools. # I will wait for a while, maybe somebody will have idea what happened, if not I will reinstall it, however due to let Mozilla find errors/bugs in the application I will stay for a moment with that ;)
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 25 Contributor
1259 izisombululo 8024 izimpendulo

re :(it is possible to turn it on by F8?) Yes.

uninstalling old and reinstalling new download will only take about 5 minutes or maybe 10 minutes if you are not used to it.

re :(it is possible to turn it on by F8?) Yes. uninstalling old and reinstalling new download will only take about 5 minutes or maybe 10 minutes if you are not used to it.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I know how to do it, however just for e.g. for help with bugfixes I wonder if can I provide some information to avoid similar problems in the future of Thunderbird development.

I know how to do it, however just for e.g. for help with bugfixes I wonder if can I provide some information to avoid similar problems in the future of Thunderbird development.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Solution helped.

Solution helped.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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