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Why does FF keep disabling or removing my add-ons, specifically uBlock and Tab Session manager?

Kuphostiwe

Every few days I suddenly start seeing all the ads that should be blocked, so I check the add on manager and find they've been disabled!! Sometimes it even completely un-installs them! I asked about this before and was told to remove the entries in the configuration. This didn't work.... all it did was cause me to have to re-configure FF from the start. I continue to have the problem.

Every few days I suddenly start seeing all the ads that should be blocked, so I check the add on manager and find they've been disabled!! Sometimes it even completely un-installs them! I asked about this before and was told to remove the entries in the configuration. This didn't work.... all it did was cause me to have to re-configure FF from the start. I continue to have the problem.
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Fakela amapulagi

  • Shockwave Flash 28.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

Eminye Imininingwane

WestEnd
  • Top 25 Contributor
60 izisombululo 5366 izimpendulo
Kuphostiwe

Did you verify they are updated to work with FF57? Addon aren't FF problem if they fail to work that is the Addon creator to fix to insure that they will work with FF57+.

Did you verify they are updated to work with FF57? Addon aren't FF problem if they fail to work that is the Addon creator to fix to insure that they will work with FF57+.

Umnikazi wombuzo

Both of these were installed *after* the 57 update (that broke a lot of add-ons!). They are both up to date with current versions as well. I suspect that everything gets disabled or uninstalled whenever there is any update (be it FF or the add-ons. it happens VERY frequently!) uBlock Origin is version 1.14.25rc1 (updated 2 days ago).

Tab Session Manager is version 1.9.2 (updated Jan 11, 2018).

FF is version 57.0.4 (64 bit).

Both of these were installed *after* the 57 update (that broke a lot of add-ons!). They are both up to date with current versions as well. I suspect that everything gets disabled or uninstalled whenever there is any update (be it FF or the add-ons. it happens VERY frequently!) uBlock Origin is version 1.14.25rc1 (updated 2 days ago). Tab Session Manager is version 1.9.2 (updated Jan 11, 2018). FF is version 57.0.4 (64 bit).
FredMcD
  • Top 10 Contributor
4222 izisombululo 58926 izimpendulo
Kuphostiwe

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

It’s possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Delete all '''extensions''' files and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons +++++++++++++++++++++++++++ You will have to approve the updating one last time.

Umnikazi wombuzo

That is the exact suggestion that was made before, and as I said above -- "I asked about this before and was told to remove the entries in the configuration. This didn't work.... all it did was cause me to have to re-configure FF from the start. I continue to have the problem. "--

So there is still something else going on here.

Again, it seems to me that they get disabled whenever there is and update, either to FF or perhaps any of the add ons.

That is the exact suggestion that was made before, and as I said above -- "I asked about this before and was told to remove the entries in the configuration. This didn't work.... all it did was cause me to have to re-configure FF from the start. I continue to have the problem. "-- So there is still something else going on here. Again, it seems to me that they get disabled whenever there is and update, either to FF or perhaps any of the add ons.
WestEnd
  • Top 25 Contributor
60 izisombululo 5366 izimpendulo
Kuphostiwe

Then you need to contact the Addon creator. FF has no responsibility to faulty Addons that don't meet the new FF57 criteria. The fix is in the Addon camp.

Then you need to contact the Addon creator. FF has no responsibility to faulty Addons that don't meet the new FF57 criteria. The fix is in the Addon camp.

Umnikazi wombuzo

I don't believe that. It has happened again, and *both* apps disappeared at the same time, and it was right after a FF update.

I don't believe that. It has happened again, and *both* apps disappeared at the same time, and it was right after a FF update.
FredMcD
  • Top 10 Contributor
4222 izisombululo 58926 izimpendulo
Kuphostiwe

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Umnikazi wombuzo

I have no such software. Only two add-ons... the ones I've been complaining about.

I have no such software. Only two add-ons... the ones I've been complaining about.
fuffberry 3 izisombululo 25 izimpendulo
Kuphostiwe

Curious, both add-ons were last updated 2/3, just a few days ago.

Curious, both add-ons were last updated 2/3, just a few days ago.

Umnikazi wombuzo

That's because I had to re-install them! I keep having to do this.... it seems to follow FF updates... each time FF updates, it wipes out the extensions! So why would they get trashed... it seems to happen EVERY time FF updates. It had been a few weeks since the the last problem, but I don't think there were any FF updates during that time.

That's because I had to re-install them! I keep having to do this.... it seems to follow FF updates... each time FF updates, it wipes out the extensions! So why would they get trashed... it seems to happen EVERY time FF updates. It had been a few weeks since the the last problem, but I don't think there were any FF updates during that time.
FredMcD
  • Top 10 Contributor
4222 izisombululo 58926 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.

Umnikazi wombuzo

I am still waiting for a response to my question (It's been over a month now). As in the past, every time there is an update to Rirefox, it kills my two add-ons. AND THIS HAPPENS ON ALL MY COMPUTERS ON THE ACCOUNT!!!

I am still waiting for a response to my question (It's been over a month now). As in the past, every time there is an update to Rirefox, it kills my two add-ons. AND THIS HAPPENS ON ALL MY COMPUTERS ON THE ACCOUNT!!!
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Ahhhh, you have now said something that you had not before. Sync if am correct ????

As fred said ccleaner and that sorta program will wipe things out so just making sure not running a stand alone program that cleans up. As you said add-ons to his question. I say stand alone programs, any  ??

So please confirm if on right track with Sync as you say Account. Thxs

Ahhhh, you have now said something that you had not before. Sync if am correct ???? As fred said ccleaner and that sorta program will wipe things out so just making sure not running a stand alone program that cleans up. As you said add-ons to his question. I say stand alone programs, any ?? So please confirm if on right track with Sync as you say Account. Thxs

Umnikazi wombuzo

The *only* "sync" I do is the Firefox account itself. I have no other related programs. Again, it correlates perfectly with updates to Firefox, so it would seem logical that that's the place to look.

Daun

The *only* "sync" I do is the Firefox account itself. I have no other related programs. Again, it correlates perfectly with updates to Firefox, so it would seem logical that that's the place to look. Daun

Umnikazi wombuzo

Well, yesterday (Thursday, March 22). both add-ons on both machines were disabled again! At least I only had to re-enable them, not re-install them this particular time.

Well, yesterday (Thursday, March 22). both add-ons on both machines were disabled again! At least I only had to re-enable them, not re-install them this particular time.
cor-el
  • Top 10 Contributor
  • Moderator
17413 izisombululo 157295 izimpendulo
Kuphostiwe

The screenshot shows a Disable button next to your extensions. That means that the extension is currently enabled. If the extension still isn't working then try to toggle disable/enable to see if that helps.

The screenshot shows a Disable button next to your extensions. That means that the extension is currently enabled. If the extension still isn't working then try to toggle disable/enable to see if that helps.
FredMcD
  • Top 10 Contributor
4222 izisombululo 58926 izimpendulo
Kuphostiwe

Impendulo Ewusizo

cor-el said

then try to toggle disable/enable to see if that helps.

But close the browser after each change.

''cor-el [[#answer-1092271|said]]'' <blockquote> then try to toggle disable/enable to see if that helps. </blockquote> But close the browser after each change.