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Firefox crashes

Kuphostiwe

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot.


Firefox


57.0.4 (64-bit)


System Details


Mac OS X El Capitan (10.11.6) MacBook Pro (15-inch, Mid 2010) Processor 2.66 GHz Intel Core i7 Memory 8 GB 1067 MHz DDR3 Startup Disk Macintosh HD Graphics NVIDIA GeForce GT 330M 512 MB

If I leave Firefox open too long or my machine goes to sleep, Firefox crashes and causes my machine to reboot. ---------- Firefox ---------- 57.0.4 (64-bit) --------------------- System Details --------------------- Mac OS X El Capitan (10.11.6) MacBook Pro (15-inch, Mid 2010) Processor 2.66 GHz Intel Core i7 Memory 8 GB 1067 MHz DDR3 Startup Disk Macintosh HD Graphics NVIDIA GeForce GT 330M 512 MB

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 28.0 r0

Isisebenziso

  • Firefox 57.0.4
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:57.0) Gecko/20100101 Firefox/57.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/57.0.4/Darwin/en-US/

Izandiso

  • Adblock Plus 3.0.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • React Developer Tools 2.5.2 (@react-devtools)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x0a29
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_cube_map_array GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine
  • webgl1Version: 3.3 NVIDIA-10.0.52 310.90.10.05b46
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

I forgot to mention that Firefox crashes in Safe Mode and I have already tried a clean install.

I forgot to mention that Firefox crashes in Safe Mode and I have already tried a clean install.
FredMcD
  • Top 10 Contributor
4270 izisombululo 59896 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Umnikazi wombuzo

bp-51341867-90a9-421d-a4aa-475bb0180116 1/16/18 12:57 AM bp-fccad487-a19a-4295-97ab-046fe0180116 1/16/18 12:57 AM bp-45b4be68-d2bc-4c6c-a1b9-ee0520180116 1/16/18 12:56 AM bp-c7fa8f0f-4e7a-4e31-8411-ed99b0180116 1/16/18 12:56 AM bp-c2613faa-1afd-46a7-b843-4a8aa0180111 1/11/18 12:39 AM bp-0a4a6949-d08d-4826-816d-182b80180110 1/9/18 8:02 PM bp-375d711e-b709-46cd-ba73-8fca20180105 1/4/18 11:51 PM

bp-51341867-90a9-421d-a4aa-475bb0180116 1/16/18 12:57 AM bp-fccad487-a19a-4295-97ab-046fe0180116 1/16/18 12:57 AM bp-45b4be68-d2bc-4c6c-a1b9-ee0520180116 1/16/18 12:56 AM bp-c7fa8f0f-4e7a-4e31-8411-ed99b0180116 1/16/18 12:56 AM bp-c2613faa-1afd-46a7-b843-4a8aa0180111 1/11/18 12:39 AM bp-0a4a6949-d08d-4826-816d-182b80180110 1/9/18 8:02 PM bp-375d711e-b709-46cd-ba73-8fca20180105 1/4/18 11:51 PM
FredMcD
  • Top 10 Contributor
4270 izisombululo 59896 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 57.0.1 Build ID 20171128222554 OS OS Version

Note: No system information shown in report

bp-51341867-90a9-421d-a4aa-475bb0180116 bp-45b4be68-d2bc-4c6c-a1b9-ee0520180116

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

Note: No modules listed. ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS OS X 10.11 OS Version 10.11.6 15G18013

bp-fccad487-a19a-4295-97ab-046fe0180116 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Product Firefox Release Channel release Version 57.0.1 Build ID 20171128222554 OS OS Version '''Note:''' No system information shown in report bp-51341867-90a9-421d-a4aa-475bb0180116 bp-45b4be68-d2bc-4c6c-a1b9-ee0520180116 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 20 related bug reports '''Note:''' No modules listed. ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS OS X 10.11 OS Version 10.11.6 15G18013 bp-fccad487-a19a-4295-97ab-046fe0180116 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 20 related bug reports ---------------- Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove the profiles folder. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

I tried a full clean re-install and the same issues occur. Is there anything else I should try?

I tried a full clean re-install and the same issues occur. Is there anything else I should try?
FredMcD
  • Top 10 Contributor
4270 izisombululo 59896 izimpendulo
Kuphostiwe

pherbert said

Firefox crashes in Safe Mode

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

''pherbert [[#answer-1065472|said]]'' <blockquote> Firefox crashes in Safe Mode </blockquote> Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there?