A breakpoint has been reached
Whenever I launch Firefox Quantum [57.0.2 (64-bit)] on Win7 pro it says 3 times: "The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application at location 0xc15ae133. Click on OK to terminate the program." Then Firefox only stays open but nothing shows up after entering any URL.
I uninstall then reinstall, same problem happens. Update the Windows, same problem happens. Update the drivers, e.g. MB, video card, Wifi, LAN card, etc, same problem happens. Update the BIOS, same problem happens. Start the Windows in Safe Mode, same problem happens.
I've tried all I can do but still failed.
Please find the following t he latest 5 Crash ID: bp-b7322b69-d06b-46a0-ab77-12d7a1170925 bp-3448baa2-3a07-4f94-876f-2ca511170920 bp-b1dfe0b0-f1bc-45b5-a06f-589541170919 bp-3b66a6d7-135f-47cb-9cd0-7e2341170820 bp-4ae80aac-1cd7-4866-8704-410d61170815
Please help and hope it helps.
Many thanks.
BR
Jeff
All Replies (3)
The crash repot shows you have TaobaoProtectSE.dll = malware
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-b7322b69-d06b-46a0-ab77-12d7a1170925 Signature: UTF8ToUnicodeBuffer
TaobaoProtectSE.dll = malware +++++++++++++++++++++++++++++++++++++ bp-3448baa2-3a07-4f94-876f-2ca511170920 Signature: js::TraceNullableRoot<T>
TaobaoProtectSE.dll = malware ++++++++++++++++++++++++++++++++++++ bp-b1dfe0b0-f1bc-45b5-a06f-589541170919 Signature: mozilla::detail::MutexImpl::unlock | js::RegExpShared::execute
TaobaoProtectSE.dll = malware
Note that those are crash reports from Aug and Sep 2017 from older Firefox versions (54 and 55).
- Firefox 55.0.3 Crash Report [@ UTF8ToUnicodeBuffer ]
OS : Windows 7 CrashTime : Mon, 25 Sep 2017 DOMIPCEnabled : 1 ReleaseChannel : release useragent_locale : en-US
You can inspect the Windows Event log to see if this provides more detail.