Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Sync logging out and settings being wiped

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

more options

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what I type in the bar at the top, usually requiring me to reintroduce it.

Anyway, the problem on my PC is sync always seems to be logged out, requiring me to retype my password (despite telling the browser to save whenever I do) and verify my email. I have done this about 10 times now, and as you can imagine its not pleasant.

Besides this, I have had the browser crash on me about 3 times, only to restart 5 seconds later with no message or indication as to what happened wrong, with the browser's settings reverted to the default (Yahoo search engine, etc.)

That about sums it up. I appreciate any help you can give me, and thanks in advance.

All Replies (1)

more options

Hmm, very odd. Let's try this first;

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.