There are two user accounts on our PC. One account can access Mozilla; the other acct. can't. Fix how?
12/11/17 Mozilla Firefox crashed while my husband was on MSN News. Monitor went to a black screen, then rebooted on its own. Note: This crash did not show up on the Mozilla Troubleshooting--Crash Report. A couple hours later, he logged onto Mozilla Foxfire with no problem.
12/12/17 Husband could not open Mozilla Firefox. Hourglass would spin, then go away. The program would not open. Note: My account (wife) has no problem loading Mozilla Firefox.
Actions taken: I did a Mozilla Firefox Troubleshoot to no avail. I updated Firefox to "Firefox Quantum". This did not fix my husband's account. Also, did a Kaspersky and MalwareBytes update and full scans. As for your suggestions, I will have to check the Firefox version, and installed plug-ins. Operating System is Windows 10 Home but Mozilla Foxfire is showing Windows 8. Any suggestions are helpful. Thank you.
Isisombululo esikhethiwe
On husband profile,
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1All Replies (3)
Isisombululo Esikhethiwe
On husband profile,
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
FredMcD:
Thank you for your reply. Yes, my husband's account will open the internet after I used your solution. We are using Kaspersky Internet Security. Now, I have a new problem: Kaspersky will not open Safe Money.
Carol Hartnett
FredMcD said
Start Firefox in Safe Mode {web link}
carolhartnett said
Kaspersky will not open Safe Money.
Contact Kaspersky and ask questions.
my husband's account will open the internet after I used your solution
It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)
In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.
If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.