Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Quantum HORRIBLE for me!!

  • 6 uphendule
  • 11 zinale nkinga
  • 445 views
  • Igcine ukuphendulwa ngu kerryok5

more options

I HATE THE NEW QUANTUM!!!!

I upgraded from the latest version (57? 58?) and immediately lost all my session tabs. GONE.. no trace.. Then I backed up my profile to a new folder and noticed that the new quantum was AT A STAND STILL.. Literally not a single thing worked.. 30seconds - a full minute or more before it acknowledges each click of the mouse.. I re-installed it from a clean slate after deleting the profile folder, and all traces (except for the back in a new folder) and re-installed quantum..

AGAIN.. At a standstill..

I RECORDED a video of what I am dealing with:

1. https://www.youtube.com/watch?v=sEusXuUUvUE 2. https://www.youtube.com/watch?v=KSblm9VldJo


OS Name Microsoft Windows 10 Pro Version 10.0.15063 Build 15063 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-85FFM94 System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC System SKU SKU Processor AMD A10-6800K APU with Radeon(tm) HD Graphics, 4100 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 5107, 10/29/2012 SMBIOS Version 2.7 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Desktop Secure Boot State Unsupported PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.15063.502" User Name DESKTOP-85FFM94\Camaro Time Zone Pacific Standard Time Installed Physical Memory (RAM) 24.0 GB Total Physical Memory 23.5 GB Available Physical Memory 17.8 GB Total Virtual Memory 27.0 GB Available Virtual Memory 20.8 GB Page File Space 3.50 GB Page File C:\pagefile.sys Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes

Okulungisiwe ngu camarosource

Isisombululo esikhethiwe

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (6)

more options

Isisombululo Esikhethiwe

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

more options

Activated true Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator UIAUTOMATION|


And THAT seems to be the culprit.. The "Prevent Accessibility services from accessing my browser"!!

I turned it ON, and after it re-started, it appears to be FAST. Turned it OFF and after it restarted it's back to being UNUSUABLE. Then turned it back ON again and after it restarted it's back to being FAST..

What the heck is that feature??

more options

On this thought, I am going to try and restore my original profile back up along with everything else (passwords, cookies, sessions, bookmarks, history, etc). I assume I can just copy back the entire PROFILE folder back?

I copied the entire folder "firefox" from the app directory which contained the bookmarks, etc... basically the profile..

more options

yes, you can restore your profile that way, but would need to flip the preference again afterwards.

more options

very bizzare.. Not allowing me to import the old session for some reason..

1. I close the quantum 2. Copy the old backup (nov 17 84kb) which shows when I view as an EDIT that it has the old links (encrypted but can see some URLS), to "sessionstore.js" in the main firefox profile folder overwriting the original "sessionstore.js".

3. Re-open firefox quantum and it does not import the tabs and pins I had before.. all fresh clean slate again..

more options

philipp said

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Philipp- saw this same answer in another user's question about Quantum running slowly, bit like another user, my Accessibility showed "false". I changed the setting in Options> Privacy & Security panel anyway but still running like molasses. It takes from 30 seconds to 4 minutes for a page to load (when I don't get a connection failure error) and while scrolling seems to be okay once I'm there, responses are slow and because the re-do has been moved and no longer indicates the loading of a page as well as the change to the little moving dots that do NOT always show, I fear sometimes I've hindered my own progress by re-clicking. I can't do this - I haven't the patience or the time. I got the update Thursday night, it is now Monday morning. I have reset, I dumped all my add-ons, and it just runs slower and slower AND reCaptcha does not work/load - various errors 90% of the time! WHY????? Why did they foist this crap on us (I had auto update set and got "upgraded" against my will)? Any help is most appreciated - otherwise like so many others I will have to go to Chrome.