Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Pandora and Spotify no longer play after upgrading to FF Quantum

  • 4 uphendule
  • 4 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu MikeFace

more options

My System: Dell Laptop running Win10 Pro Version 1709.

After updating from the previous version of FF to Quantum, Pandora and Spotify stall and do not play any audio. Both websites load up until its time to play, then nothing happens.

Both Pandora and Spotify used to play in the previous version of FF without any problems. Both currently play without any problems in Chrome Version 62.0.3202.94 (Official Build) (64-bit), and MS Edge Microsoft Edge 41.16299.15.0 (Microsoft EdgeHTML 16.16299).

"Most" other audio/video sources like YouTube, Xfinity, web radio stations, etc. play without any problems in FF Quantum.

Shockwave Flash Add-on is up to date with version 27.0.0.187

Can someone help me get Pandora and Spotify to work again?

Thanks in advance

My System: Dell Laptop running Win10 Pro Version 1709. After updating from the previous version of FF to Quantum, Pandora and Spotify stall and do not play any audio. Both websites load up until its time to play, then nothing happens. Both Pandora and Spotify used to play in the previous version of FF without any problems. Both currently play without any problems in Chrome Version 62.0.3202.94 (Official Build) (64-bit), and MS Edge Microsoft Edge 41.16299.15.0 (Microsoft EdgeHTML 16.16299). "Most" other audio/video sources like YouTube, Xfinity, web radio stations, etc. play without any problems in FF Quantum. Shockwave Flash Add-on is up to date with version 27.0.0.187 Can someone help me get Pandora and Spotify to work again? Thanks in advance

All Replies (4)

more options

I'm having the exact same issue with the same OS version.

This is also happening on my Mac running Sierra.

They either will not load or report errors when attempting to log in. They do not work in safe mode. I have to use other browsers to use these sites.

Okulungisiwe ngu MikeFace

more options

I have a "solution of sorts" for both Pandora and Spotify.

Instead of trying to access them from Firefox Quantum, download their free Desktop Apps - That worked for me.

The Pandora Desktop App is available from the Microsoft Store. After installing it, I logged in, and all my stations, etc. were there - no problems.

The Spotify Desktop App is available from a link in the lower left corner of the Spotify "Web Player" (the one that never fully loads in FF) and is marked "Install App." After installing it, I logged in, and there were no problems.

In some ways, using them as Desktop Apps might have an advantage, as there should be less chance of any audio glitches.

more options

Well.... You could use a different browser too but the point is that it doesn't work with Quantum.

Should it work with Quantum? Yes.

more options

Submitted a bug report.