Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes immediately on launch

  • 3 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu Shadow110

more options

Crash ID: bp-dcbd4246-e75a-4cd0-a5cd-143781171103 Crash ID: bp-0ec94bc5-030b-43c4-b7fd-594801171105

On manjaro Linux, after upgrading Firefox to 56.0.2, Firefox crashes on startup both when launched normally and in safemode.

Console Output is similar either way.

firefox 1509841319783 addons.webextension.<unknown> WARN Loading extension 'null': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest. 1509841320371 addons.webextension.jid1-MnnxcxisBPnSXQ-eff@jetpack WARN Loading extension 'jid1-MnnxcxisBPnSXQ-eff@jetpack': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest. ExceptionHandler::GenerateDump cloned child 4179 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... brandon@majaro ~> [Child 4176] WARNING: pipe error: Broken pipe: file /build/firefox/src/mozilla-unified/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 709



firefox --safe-mode 1509841480447 addons.webextension.<unknown> WARN Loading extension 'null': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest. ExceptionHandler::GenerateDump cloned child 4365 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

Crash ID: bp-dcbd4246-e75a-4cd0-a5cd-143781171103 Crash ID: bp-0ec94bc5-030b-43c4-b7fd-594801171105 On manjaro Linux, after upgrading Firefox to 56.0.2, Firefox crashes on startup both when launched normally and in safemode. Console Output is similar either way. firefox 1509841319783 addons.webextension.<unknown> WARN Loading extension 'null': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest. 1509841320371 addons.webextension.jid1-MnnxcxisBPnSXQ-eff@jetpack WARN Loading extension 'jid1-MnnxcxisBPnSXQ-eff@jetpack': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest. ExceptionHandler::GenerateDump cloned child 4179 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... brandon@majaro ~> [Child 4176] WARNING: pipe error: Broken pipe: file /build/firefox/src/mozilla-unified/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 709 firefox --safe-mode 1509841480447 addons.webextension.<unknown> WARN Loading extension 'null': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest. ExceptionHandler::GenerateDump cloned child 4365 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

All Replies (3)

more options

Please consider turning on send info to Mozilla before posting a question. This helps us help you. As I have no info from your system that would help see things that cause issues. The info you included would have been formatted into context for me and would have been associated to a Extension name.

SO I am only guessing here.

Dump any extension that has @jetpack in it.

Other than Linux files are crashing no idea. Use what ever tools you have to fix up Linux

Uninstall Firefox. Delete Mozilla Firefox folders in C:\Program Files and C:\Program Files (X86) Use your disk cleanup program to empty temp files ect. Reboot.

Install Firefox from a Full Version Installer https://www.mozilla.org/firefox/all/

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

Thank you for the response!


I understand that it could very well be something to do with Linux at root but I cant troubleshoot without some help to interpret the crash report. Ive tried the boards for my distro but firefox is not giving any helpful error message on the Linux side.

I am following the advice in this support article. https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash

I cant turn on 'send info to mozilla' as the program wont launch. I did submit several crash reports which I assumed would have the information you are looking for. They are linked at the beginning of my original post.

The crash occurs both in safemode and when launched normally, which seems to indicate that a plugin is not at the root of the problem. I had only three plugins installed: Privacy badger, Blur, and vimFx. However completely uninstalling, cleaning my system and reinstalling the program from the package manager has the same result.

Is there any resource to help me make sense of the crash reports?

more options

Well.... firefox crash reason SIGSEGV https://askubuntu.com/questions/693763/firefox-crashed-with-sigsegv

There really has not been any issues since 2015 with this error.

Best I can help you with.