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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 5 uphendule
  • 1 inale nkinga
  • 30 views
  • Igcine ukuphendulwa ngu FredMcD

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bp-537ecf3d-629b-4985-bb20-b50611171012 bp-2d73b7ae-ba3a-4d27-9c1e-49f2c1171012 bp-7038a1f9-bf4c-46a1-a242-22fbc1171012 bp-3aee7281-bf90-4833-bf8a-bccf11171012 bp-62301d29-5186-4484-bc06-2e11b1171012 bp-22246add-f380-472a-8e17-4dc230171012 bp-b48cad99-1938-4c27-83d1-0e8011171012

Firefox will not start in normal mode nor in safe mode. It crashes instantly to the crash reporter, right after opening.

Isisombululo esikhethiwe

I'm not sure when the problem started exactly, I'm not the main user of the computer and those that do use it, aren't much of a technology person.

Apparently upon windows doing an automatic update and restarting, it fixed the problem. I only noticed it restarted as nothing that was open previously was still open. I tried to start Firefox and it started instantly.

I'll definitely keep these possible fixes for the future.

Thanks all for the replies!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

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Sorry crashing. https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup and https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes and just in case https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

If you return please quote your version # and any Extensions/addons and what OS you are running as that information did not come with your report. Thanks Please let us know if this solved your issue or if need further assistance.

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Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 8.1 OS Version 6.3.9600

The crash reports shows;

Signature: memcmp | nsslibc_memequal | builtins_attrmatch

Daniel554 said

Firefox will not start in normal mode nor in safe mode

The reports seem to look like memory issues.

When did this problem start? After an update?

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Isisombululo Esikhethiwe

I'm not sure when the problem started exactly, I'm not the main user of the computer and those that do use it, aren't much of a technology person.

Apparently upon windows doing an automatic update and restarting, it fixed the problem. I only noticed it restarted as nothing that was open previously was still open. I tried to start Firefox and it started instantly.

I'll definitely keep these possible fixes for the future.

Thanks all for the replies!

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Rename the cert8.db file (cert8.db.old) and delete cert_override.txt in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored. If that doesn't help then try to remove secmode.db as well.

If that has helped to solve the problem then you can remove renamed file(s).

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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Daniel554 That's good to hear. Please flag your last post as Solved Problem so others will know.