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Firefox crashes

Kuphostiwe

Crash ID: bp-81ef0e2a-5409-4a0a-a3cc-8c2441170920

Starting FireFox will crash. Safe mode does not work either

Crash ID: bp-81ef0e2a-5409-4a0a-a3cc-8c2441170920 Starting FireFox will crash. Safe mode does not work either

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322; rv:11.0) like Gecko

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-81ef0e2a-5409-4a0a-a3cc-8c2441170920 Signature: PR_Seek | nsLocalFile::nsLocalFile

cyinjct.dll = Traps™ Advanced endpoint protection = Palo Alto Networks, Inc

cyvrtrap.dll = nothing found

cyvera.dll = nothing found

dgapi64.dll = Digital Guardian = Verdasys, Inc

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

OS_Plugin64.dll = Digital Guardian Agent ?

ame_outlooksensor64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-81ef0e2a-5409-4a0a-a3cc-8c2441170920 Signature: PR_Seek | nsLocalFile::nsLocalFile cyinjct.dll = Traps™ Advanced endpoint protection = Palo Alto Networks, Inc cyvrtrap.dll = nothing found cyvera.dll = nothing found dgapi64.dll = Digital Guardian = Verdasys, Inc COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo OS_Plugin64.dll = Digital Guardian Agent ? ame_outlooksensor64.dll = Digital Guardian AE_MailSensor_Plugin64.dll = Digital Guardian
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

Check all of the above programs that they are up to date.

Check all of the above programs that they are up to date.

Umnikazi wombuzo

Sorry but this did not solve my problem. The programs I was asked to check are up to date.

Sorry but this did not solve my problem. The programs I was asked to check are up to date.
cor-el
  • Top 10 Contributor
  • Moderator
17482 izisombululo 158017 izimpendulo
Kuphostiwe

The crashing thread of this crash report includes this DLL: cyinjct.dll

So you will have to disable the software that provides this DLL and contact the company for support.

The crashing thread of this crash report includes this DLL: cyinjct.dll So you will have to disable the software that provides this DLL and contact the company for support.

Umnikazi wombuzo

I see what your saying but this is a corporate laptop and I can not make those changes. Will have to switch to another browser that does not have that restriction. Thanks for the support.

I see what your saying but this is a corporate laptop and I can not make those changes. Will have to switch to another browser that does not have that restriction. Thanks for the support.
Beerbaron23 15 izisombululo 162 izimpendulo
Kuphostiwe

That's not a restriction but a problem with the files from another company residing on your computer...

First off I would update your Videodrivers, they are almost 4 years old...

Then uninstall Firefox, then be sure to locate your local FF profile and move it to a safe place, then reinstall FF.

That's not a restriction but a problem with the files from another company residing on your computer... First off I would update your Videodrivers, they are almost 4 years old... Then uninstall Firefox, then be sure to locate your local FF profile and move it to a safe place, then reinstall FF.

Umnikazi wombuzo

Video drives are up to date (according windows) and I need the current software installed since I use it for work. Firefox used to run with no problems until 54.x came out and I allowed the update.

Video drives are up to date (according windows) and I need the current software installed since I use it for work. Firefox used to run with no problems until 54.x came out and I allowed the update.
cor-el
  • Top 10 Contributor
  • Moderator
17482 izisombululo 158017 izimpendulo
Kuphostiwe

If you can't make changes yourself then you need to contact the IT apartment and ask them to look into this issue.

If you can't make changes yourself then you need to contact the IT apartment and ask them to look into this issue.