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Getting "Gah Tab Crashed" error - likely due to USB bluetooth headset

  • 20 uphendule
  • 4 zinale nkinga
  • Igcine ukuphendulwa ngu kurtwagoner

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Hello. I am running FF 55.0.3 on Windows 10 Pro, 64-bit. Been using FF as my main browser for years. In the last 2 weeks, every tab started crashing, within 1-10 seconds of being open.

This problem only occurs when my Jabra Pro 9400 bluetooth headset is plugged into the USB port. Unplugged, FF works fine. If I plug the headset in while FF is open, usually it will crash the tabs. It is most often duplicatable on the site.

about:crashes yields no results, as that list doesn't appear to track "tab" crashes, but only "browser" crashes.

I have no "Extensions" and 3 Plug-ins: OpenH264 Video Codec by Cisco Shockwave Flash 27.0 Widevine Content Decryption Module by Google

I know enough to know there is a conflict somewhere, but not enough to know how to identify/solve it. Any thoughts? Thanks!

Isisombululo esikhethiwe

thanks a lot - there's a good chance that firefox 56 has a fix for this problem. the new version is going to be released in ~24 hours, could you retest it then and report back?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (20)

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Firefox: Updated. Also tried uninstalling and reinstalling. Plugins: All set to automatically update, most recent, Aug 31, 2017 Windows: Automatically updates, most recently today. Internet Security Software: Windows Firewall/Defender updated Viruses/Spyware: no MalwareBytes did not detect any issues. Safe Mode: Crash still occurs in Safe Mode Check RAM: Not sure how to do this Report ID: there is no report ID, as about:crashes only logs browser crashes and not tab crashes.

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Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar.

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HI Fred - Thanks for the replies so far! Here are the results:

FF v55 - I already had the Hardware Acceleration box unchecked.

I have the most recent versions of my graphics driver (Intel(R) HD Graphics 4000)

browser.tabs.remote.autostart was already set to false.

I set browser.tabs.remote.autostart.2 to false - now i get a different crash message, this time it is "Firefox has stopped working; A problem cause the program to stop working correctly. etc" and "Close Program" is my only option.

This also does not cause a Report ID entry in my about:crashes.

This issue is also resolved by unplugging my USB Jabra Headset.

Any more thoughts?

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I called for more help.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

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Application Basics

Name: Firefox Version: 55.0.3 Build ID: 20170824053622 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled) Web Content Processes: Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Firefox Features

Name: Application Update Service Helper Version: 2.0 ID:

Name: Click-to-Play staged rollout Version: 1.3 ID:

Name: Firefox Screenshots Version: 10.12.0 ID:

Name: Follow-on Search Telemetry Version: 0.9.3 ID:

Name: Multi-process staged rollout Version: 2.05 ID:

Name: Photon onboarding Version: 0.1 ID:

Name: Pocket Version: 1.0.5 ID:

Name: Shield Recipe Client Version: 55.1 ID:

Name: Web Compat Version: 1.1 ID:


Name: Firefox Hotfix Version: 20170302.01 Enabled: false ID:


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008981) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Audio Backend: wasapi DirectWrite: true (10.0.15063.483) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Driver Version: Driver Date: 12-21-2015 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 15871043 RAM: Unknown

Diagnostics ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled

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Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170824053622 browser.startup.homepage_override.buildID: 20170824053622 browser.startup.homepage_override.mstone: 55.0.3 browser.tabs.remote.autostart.2: false browser.tabs.warnOnClose: false browser.urlbar.lastSuggestionsPromptDate: 20170831 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 extensions.lastAppVersion: 55.0.3 gfx.crash-guard.d3d11layers.appVersion: 55.0.3 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.acceleration.disabled: true media.benchmark.vp9.fps: 116 media.benchmark.vp9.versioncheck: 2 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1504188564 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170824053622 media.gmp-manager.lastCheck: 1505676507 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1504188567 media.gmp-widevinecdm.version: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\KURT~1.WAG\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1505516030 places.history.expiration.transient_current_max_pages: 122165 plugin.disable_full_page_plugin_for_types: application/pdf plugins.ctprollout.cohort: control plugins.ctprollout.cohortSample: 0.934918 print.printer_Dell_1320c_HBP.print_bgcolor: false print.printer_Dell_1320c_HBP.print_bgimages: false print.printer_Dell_1320c_HBP.print_duplex: -437918235 print.printer_Dell_1320c_HBP.print_edge_bottom: 0 print.printer_Dell_1320c_HBP.print_edge_left: 0 print.printer_Dell_1320c_HBP.print_edge_right: 0 print.printer_Dell_1320c_HBP.print_edge_top: 0 print.printer_Dell_1320c_HBP.print_evenpages: true print.printer_Dell_1320c_HBP.print_footercenter: print.printer_Dell_1320c_HBP.print_footerleft: &PT print.printer_Dell_1320c_HBP.print_footerright: &D print.printer_Dell_1320c_HBP.print_headercenter: print.printer_Dell_1320c_HBP.print_headerleft: &T print.printer_Dell_1320c_HBP.print_headerright: &U print.printer_Dell_1320c_HBP.print_in_color: true print.printer_Dell_1320c_HBP.print_margin_bottom: 0.5 print.printer_Dell_1320c_HBP.print_margin_left: 0.5 print.printer_Dell_1320c_HBP.print_margin_right: 0.5 print.printer_Dell_1320c_HBP.print_margin_top: 0.5 print.printer_Dell_1320c_HBP.print_oddpages: true print.printer_Dell_1320c_HBP.print_orientation: 1 print.printer_Dell_1320c_HBP.print_page_delay: 50 print.printer_Dell_1320c_HBP.print_paper_data: -1 print.printer_Dell_1320c_HBP.print_paper_height: 11.00 print.printer_Dell_1320c_HBP.print_paper_name: print.printer_Dell_1320c_HBP.print_paper_size_unit: 0 print.printer_Dell_1320c_HBP.print_paper_width: 8.50 print.printer_Dell_1320c_HBP.print_resolution: 600 print.printer_Dell_1320c_HBP.print_reversed: false print.printer_Dell_1320c_HBP.print_scaling: 1.00 print.printer_Dell_1320c_HBP.print_shrink_to_fit: true print.printer_Dell_1320c_HBP.print_to_file: false print.printer_Dell_1320c_HBP.print_unwriteable_margin_bottom: 0 print.printer_Dell_1320c_HBP.print_unwriteable_margin_left: 0 print.printer_Dell_1320c_HBP.print_unwriteable_margin_right: 0 print.printer_Dell_1320c_HBP.print_unwriteable_margin_top: 0 print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_

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Sorry for the delayed response, Fred. My headset is at work :)

I posted in two replies as the first paste was too many characters for the post. Hope this helps, thanks again!

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I called for more help.

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Great! Let me know!

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Phillipp - that looks promising, especially the discussion about the bluetooth speakers being a primary cause. This bug ONLY affects me when my bluetooth headset is plugged in via USB.

One note, since attempting these troubleshooting steps, I no longer am receiving the "Gah your tab crashed" message. I am getting a pop up: "Firefox has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

This still is not collected in the "about:crashes" report.

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if you are able to reproduce the problem in a new profile too, you could try to run the mozrgression tool from in order to narrow down the regression range of this problem which would be a great help to get this bug fixed... (there's a quick introduction with a video, but if you have any questions how to use the tool, please feel free to just ask here)

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Phillipp - Starting a new profile seems to have fixed the issue - must be something corrupt in my current profile. Thanks for linking this, and thanks for all your help everyone!

    • Edit**

I spoke to soon. With the new profile I'm now back to "Gah this tab just crashed". I'll continue to look at your last suggestion.

Okulungisiwe ngu kurtwagoner

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HI Phillipp

I have finished regression testing via mozregression. What information is best to pass to you? Thanks,

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thanks, could you copy the last 10-15 lines from the log view and paste them into a reply here?

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2017-09-27T10:44:43: INFO : ###!!! [Parent][MessageChannel] Error: (msgtype=0x2C008D,name=PBrowser::Msg_UpdateNativeWindowHandle) Channel error: cannot send/recv 2017-09-27T10:44:43: INFO : 2017-09-27T10:44:43: INFO : 2017-09-27T10:44:43: INFO : ###!!! [Parent][MessageChannel] Error: (msgtype=0x2C0080,name=PBrowser::Msg_Destroy) Channel error: cannot send/recv 2017-09-27T10:44:43: INFO : 2017-09-27T10:44:46: INFO : Narrowed inbound regression window from [e2ea72d6, bbd22162] (5 builds) to [e2ea72d6, 819e8738] (3 builds) (~1 steps left) 2017-09-27T10:45:18: INFO : Running mozilla-inbound build built on 2017-04-20 09:46:49.743000, revision a0361786 2017-09-27T10:45:21: INFO : Launching c:\Users\kurt.wagoner\AppData\Local\Temp\tmppjz5ak\firefox\firefox.exe 2017-09-27T10:45:21: INFO : Application command: c:\Users\kurt.wagoner\AppData\Local\Temp\tmppjz5ak\firefox\firefox.exe -profile c:\users\kurt~1.wag\appdata\local\temp\tmpjpnoyq.mozrunner 2017-09-27T10:45:21: INFO : application_buildid: 20170420020128 2017-09-27T10:45:21: INFO : application_changeset: a03617861cb658e7ad7ad3879bf6a22718d8f6e8 2017-09-27T10:45:21: INFO : application_display_name: Nightly 2017-09-27T10:45:21: INFO : application_id: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} 2017-09-27T10:45:21: INFO : application_name: Firefox 2017-09-27T10:45:21: INFO : application_remotingname: firefox 2017-09-27T10:45:21: INFO : application_repository: 2017-09-27T10:45:21: INFO : application_vendor: Mozilla 2017-09-27T10:45:21: INFO : application_version: 55.0a1 2017-09-27T10:45:21: INFO : platform_buildid: 20170420020128 2017-09-27T10:45:21: INFO : platform_changeset: a03617861cb658e7ad7ad3879bf6a22718d8f6e8 2017-09-27T10:45:21: INFO : platform_repository: 2017-09-27T10:45:21: INFO : platform_version: 55.0a1 2017-09-27T10:45:23: INFO : Unable to read VR Path Registry from C:\Users\kurt.wagoner\AppData\Local\openvr\openvrpaths.vrpath 2017-09-27T10:45:23: INFO : [Child 1796] WARNING: pipe error: 109: file c:/builds/moz2_slave/m-in-w64-000000000000000000000/build/src/ipc/chromium/src/chrome/common/, line 346 2017-09-27T10:47:03: INFO : Narrowed inbound regression window from [e2ea72d6, 819e8738] (3 builds) to [a0361786, 819e8738] (2 builds) (~1 steps left) 2017-09-27T10:47:03: DEBUG : Starting merge handling... 2017-09-27T10:47:03: DEBUG : Using url: 2017-09-27T10:47:03: DEBUG : Found commit message: Bug 1357683 - Update cubeb from upstream to 6e52314. r=padenot

MozReview-Commit-ID: FKxbO0W50Xk

2017-09-27T10:47:03: INFO : The bisection is done. 2017-09-27T10:47:03: INFO : Stopped

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Isisombululo Esikhethiwe

thanks a lot - there's a good chance that firefox 56 has a fix for this problem. the new version is going to be released in ~24 hours, could you retest it then and report back?

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Absolutely! Thanks again for working so closely with me, sorry it took me a bit to get back to you.

have a great day!

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Looks like it's working with FF 56. Thanks for your help!