hangs/crashes after seconds @ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
Hope someone can help on this one as it's very frustrating.
Have been using Thunderbird for several months no problem - operating system Windows 7 Professional.
Then since the end of last week every time I open it it hangs/crashes/not responding so I have to kill it through task manager. Sometimes it hangs straight after opening - sometimes 10 seconds.
I have disabled firewall - no change
I stopped then removed Malwarebytes - no change
I have removed Thunderbird program and installed latest version - no change
I have restarted PC using safe mode and tried again - no change
I have now run out of ideas :-)
Any help to get this running again would be greatly appreciated.
Okulungisiwe ngu Wayne Mery
Eminye Imininingwane Yohlelo
- I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36
I should add that in the seconds that it does work before crashing it does download emails - of course can't look at them as it then freezes.
1. What are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
2. Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird
Does problem go away?
Thanks for the reply!
1) It doesn't come up with the crash reporting box but here's what's in the log: Crash ID: bp-d0edbc16-1d8a-49be-b8ef-57e760170910
2) Have already done that and still the same problem.
Sorry just re-read your reply and tried again.
With Windows in safe mode & Thunderbird in safe mode the problem still persists just the same.
Ok so to try and get around this as I need to get my email working I loaded Thunderbird on another PC - still the same Windows 7 Pro.
I then copied the Profile directory from the 1st PC to the new PC and then restarted Thunderbird on the new PC - now have the same fault on the new one.
So this might point to my data/emails etc - I know I have a lot of aged emails and the profile directory was over 2GB but I haven't previously had any issues.
I have noticed that when Thunderbird freezes and I go to the Task Manager that Thunderbird is using up all the memory. When I stop Thunderbird the memory drops back from 98%.
Not sure if any of the above helps identify the problem or how to resolve it??
Answering myself here - so on the new PC I removed the largest subfolder in the Profile/Mail/Local Folders.
This was a subfolder under the Inbox and had a lot of my aged emails in - about 1.2gb.
After deleting this folder then Thunderbird is working again properly and not freezing - this is ok but not great as I do need to be able to refer back to the older emails.
Is there a limit on the size of data Thunderbird can handle - anyone know?
Ok so I have resolved this now finally after too many hours spent on it.
Here's what I did and it keeps the older emails:
With Thunderbird not running I backed up the original profile folder.
I went to the Profile > Mail > Local Folders
Then I located the name of the large file with my aged emails in and renamed it and also renamed the associated .msf file (In the Thunderbird application this was a subfolder of the Inbox)
Then restarted Thunderbird and now all working!!
Not sure why the above action made a difference but hey ho it's working and now just have to catch up on all the emails :-(
Maybe it will help someone else....
Ok scratch the above - it worked ok for about an hour and then reverted back to the same problem of hanging every time you start it.
It seems from what I can see in the Task Manager that Thunderbird is just eating through the memory as it crashes.
It's now happening on two different PC's and other than using another email client I am not sure what to do now.
Please post *all* your crash IDs to this topic. (not a screen shot please)
Also, how many accounts? And how messages in your largest Inbox?
Thanks for the reply Wayne!
The only crash ID is the one I have listed above - there are no more in the directory.
34,500 emails in the largest inbox.
I tried again this morning in the vain hope that it would have resolved itself but no such luck. 10 seconds to find out how many emails and then it stops responding, freezes and uses all the memory up before I can kill it in task manager.
1. Please make a copy of your profile directory in case we need to refer back to the unaltered state. see https://support.mozilla.org/en-US/kb/profiles-tb
2. Do you have any filters or Junk processing enabled?
1) Yep - have done that
2) Nope - no filters, plugins or processing.
When I had a bit of time today I tried a few things to resolve this but to no avail.
I thought I had it solved when I deleted/rebuilt then moved the .msf file for the largest mail file but it worked for about an hour before it started running through using up all the memory & CPU and stopped responding.
At the moment, so I am able to operate, I have deleted the largest of the mail folders mentioned above (have a copy) and Thunderbird is working without crashing. This is obviously not ideal as I can't access my past emails but at least I can deal with the current ones.
I can't think of what has changed since the end of last week when it was all working fine without an issue.
I don't have a silver bullet for this one, but a few of the things listed in https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems can cause high memory usage (some are just general performance issues)