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Firefox crashes

Kuphostiwe

Hi guys,

I also got the problem that Firefox crashes about all five minutes - doesn't matter which websites (Youtube, Facebook, Whatsapp Web, Google, etc.).

First I suspected a babylon toolbar virus so I took actions to remove it with malwarebytes.com - no success. I refreshed Firefox, un- and reinstalled Firefox, changed browser.tabs.remote.autostart and browser.tabs.remote.autostart.2 both to "false", started Firefox in safe mode - crashes keep happening.

The problem persists since the new version (55.0.3) was installed about a week ago. I'm using a Windows 10 x64 system.

Crash ID: bp-a67f3395-824a-4e4d-b64b-f4cf30170912

Maybe you have further ideas to solve this issue. I'm actually not very good to interpret the crash report. Thanks in advance for your help.

Greez, SallyB

Hi guys, I also got the problem that Firefox crashes about all five minutes - doesn't matter which websites (Youtube, Facebook, Whatsapp Web, Google, etc.). First I suspected a babylon toolbar virus so I took actions to remove it with malwarebytes.com - no success. I refreshed Firefox, un- and reinstalled Firefox, changed browser.tabs.remote.autostart and browser.tabs.remote.autostart.2 both to "false", started Firefox in safe mode - crashes keep happening. The problem persists since the new version (55.0.3) was installed about a week ago. I'm using a Windows 10 x64 system. Crash ID: bp-a67f3395-824a-4e4d-b64b-f4cf30170912 Maybe you have further ideas to solve this issue. I'm actually not very good to interpret the crash report. Thanks in advance for your help. Greez, SallyB

Eminye Imininingwane Yohlelo

Fakela amapulagi

OpenH265 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc. Shockwave Flash 25.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.79 Safari/537.36

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

hey, i'm not sure if it's a good idea to run malwarebytes antiexploit and mcafee on the same machine at the same time...

hey, i'm not sure if it's a good idea to run malwarebytes antiexploit and mcafee on the same machine at the same time...
FredMcD
  • Top 10 Contributor
4267 izisombululo 59838 izimpendulo
Kuphostiwe

When scanning, you should run Only one program at a time. Otherwise, there could be a conflict.

bp-a67f3395-824a-4e4d-b64b-f4cf30170912 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 15 related bug reports.

mbae64.dll = Malwarebytes Anti-Exploit


Make sure all program data files are up to date.

When scanning, you should run''' Only''' one program at a time. Otherwise, there could be a conflict. bp-a67f3395-824a-4e4d-b64b-f4cf30170912 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 15 related bug reports. mbae64.dll = Malwarebytes Anti-Exploit ------------------ Make sure all program data files are up to date.

Umnikazi wombuzo

I already uninstalled Malwarebytes again.

But Firefox keeps crashing every minute now... still no solution...

Can anybody help?

I already uninstalled Malwarebytes again. But Firefox keeps crashing every minute now... still no solution... Can anybody help?
philipp
  • Top 25 Contributor
  • Moderator
5320 izisombululo 23501 izimpendulo
Kuphostiwe

can you please post a couple of new crash reports? thank you

can you please post a couple of new crash reports? thank you

Umnikazi wombuzo

bp-2b3cb5b9-358a-4841-a2db-2a0121170913 Crash reason: EXCEPTION_ACCESS_VIOLATION_READ

bp-2b3cb5b9-358a-4841-a2db-2a0121170913 Crash reason: EXCEPTION_ACCESS_VIOLATION_READ
FredMcD
  • Top 10 Contributor
4267 izisombululo 59838 izimpendulo
Kuphostiwe

bp-2b3cb5b9-358a-4841-a2db-2a0121170913 Signature: igd10iumd64.dll | otlCursivePosSubTable::exitAnchor

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

The current Firefox has been having problems with graphics drivers and protection programs.

bp-2b3cb5b9-358a-4841-a2db-2a0121170913 Signature: igd10iumd64.dll | otlCursivePosSubTable::exitAnchor igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation The current Firefox has been having problems with graphics drivers and protection programs.
cor-el
  • Top 10 Contributor
  • Moderator
17567 izisombululo 158896 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>"Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration