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Firefox constantly crashes

Kuphostiwe

I already deactivated all plugins and add ons. I even reinstalled firefox but it keeps crashing. ID: 2b0b0a58-6c28-40b1-bc2c-37a5d1170911

If it is my virus scanner that causes it what would I have to do to prevent it? It's a company laptop and I can't deactivate the virus scanner.

I already deactivated all plugins and add ons. I even reinstalled firefox but it keeps crashing. ID: 2b0b0a58-6c28-40b1-bc2c-37a5d1170911 If it is my virus scanner that causes it what would I have to do to prevent it? It's a company laptop and I can't deactivate the virus scanner.

Isisombululo esikhethiwe

Those all show;

Signature: igd10iumd64.dll | UpdateColorsStub

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation


The current Firefox version has been having trouble with protection programs and graphics drivers.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4258 izisombululo 59623 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

Hi

several crashes: bp-200cccc2-2fe0-4671-85c6-b19571170911 2017-09-11 12:10 bp-1edf3cbd-bdac-4e49-b51e-b2cd61170911 2017-09-11 12:08 bp-2b0b0a58-6c28-40b1-bc2c-37a5d1170911 2017-09-11 11:01

Hi several crashes: bp-200cccc2-2fe0-4671-85c6-b19571170911 2017-09-11 12:10 bp-1edf3cbd-bdac-4e49-b51e-b2cd61170911 2017-09-11 12:08 bp-2b0b0a58-6c28-40b1-bc2c-37a5d1170911 2017-09-11 11:01
FredMcD
  • Top 10 Contributor
4258 izisombululo 59623 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Those all show;

Signature: igd10iumd64.dll | UpdateColorsStub

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation


The current Firefox version has been having trouble with protection programs and graphics drivers.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Those all show; Signature: igd10iumd64.dll | UpdateColorsStub igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation -------------------- The current Firefox version has been having trouble with protection programs and graphics drivers. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade.''' Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
cor-el
  • Top 10 Contributor
  • Moderator
17534 izisombululo 158559 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>"Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

It seems there are now less crashes with the acceleration enabled. Unfortunately not all crashes create a dump. If they continue I will try a downgrade to a previous version to see if that is more stable until a new release is out.

It seems there are now less crashes with the acceleration enabled. Unfortunately not all crashes create a dump. If they continue I will try a downgrade to a previous version to see if that is more stable until a new release is out.

Umnikazi wombuzo

Deactivating the hardware acceleration still crashed. Not as often and it didn't write crash dumps. I downgraded one version and didn't have any crashes since. I switched off the auto upgrade and let firefox ask me. This way I notice when the new version is out.

Will this issue be fixed in the new version? Is there a bug report I can follow?

Deactivating the hardware acceleration still crashed. Not as often and it didn't write crash dumps. I downgraded one version and didn't have any crashes since. I switched off the auto upgrade and let firefox ask me. This way I notice when the new version is out. Will this issue be fixed in the new version? Is there a bug report I can follow?
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

are you using a bluetooth speaker by any chance?

are you using a bluetooth speaker by any chance?