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Firefox v 55.0 crashes my tabs upon loading a video

Kuphostiwe

Alright, so first the story, then the specifics.

Story: I updated to Firefox 55.0 a few weeks ago, presumably when it came out, as I had auto-updates enabled. Immediately after doing so, the large majority of videos would crash my tab. I'd get what I can only assume is the standard message of "Gah, My tab crashed!" etc. Anyways, I did some digging around, these forums and others, none of the solutions worked. I settled for the quick n dirty solution, and rolled back to firefox 54.0, which worked fine. Until today. Today, 54.0 was experiencing the issue as well, so I naturally decided to try 55.0 - which didn't work either. That leaves me where I'm at now.

Specific details: Tabs crash upon trying to load a video, presumably of a different format. It crashes occasionally on youtube videos, but is for the most part OK with them. Scrolling through a facebook feed however, will give you videos from lots of different sources, and I can reliably crash my tab within 10s if I load up facebook and just scroll down.

Potential fixes I have tried (of which, none solved my issue):

  • Going into About:config and changing the browser.tabs.autorestart and browser.tabs.autorestart2 both to be false. This is following the recommendation of another thread, given to a different user with a similar problem, found here: ( https://support.mozilla.org/en-US/questions/1159697 ).
  • Booting the browser up into safe mode
  • Updating any/all drivers. Specifically I can for sure, without a doubt, say that my gfx card drivers are up to date.
  • Creating a new firefox profile, and using it instead.

At this point the only thing that comes to mind is the idea that the plugin loading these videos isn't working correctly? But is it even a plugin?

Worth noting, if I change the about:config file pieces I listed above to both be false, instead of crashing a tab it will crash the entire browser. A crash report of that specific incident can be found using bp-92e3bbb7-9388-4412-9573-504010170905 .

The normal issue happening can be found using bp-a8e33356-c344-4159-889b-b330a0170905 .

Thank you for any/all help you can provide.

Alright, so first the story, then the specifics. Story: I updated to Firefox 55.0 a few weeks ago, presumably when it came out, as I had auto-updates enabled. Immediately after doing so, the large majority of videos would crash my tab. I'd get what I can only assume is the standard message of "Gah, My tab crashed!" etc. Anyways, I did some digging around, these forums and others, none of the solutions worked. I settled for the quick n dirty solution, and rolled back to firefox 54.0, which worked fine. Until today. Today, 54.0 was experiencing the issue as well, so I naturally decided to try 55.0 - which didn't work either. That leaves me where I'm at now. Specific details: Tabs crash upon trying to load a video, presumably of a different format. It crashes occasionally on youtube videos, but is for the most part OK with them. Scrolling through a facebook feed however, will give you videos from lots of different sources, and I can reliably crash my tab within 10s if I load up facebook and just scroll down. Potential fixes I have tried (of which, none solved my issue): * Going into About:config and changing the browser.tabs.autorestart and browser.tabs.autorestart2 both to be false. This is following the recommendation of another thread, given to a different user with a similar problem, found here: ( https://support.mozilla.org/en-US/questions/1159697 ). * Booting the browser up into safe mode * Updating any/all drivers. Specifically I can for sure, without a doubt, say that my gfx card drivers are up to date. * Creating a new firefox profile, and using it instead. At this point the only thing that comes to mind is the idea that the plugin loading these videos isn't working correctly? But is it even a plugin? Worth noting, if I change the about:config file pieces I listed above to both be false, instead of crashing a tab it will crash the entire browser. A crash report of that specific incident can be found using bp-92e3bbb7-9388-4412-9573-504010170905 . The normal issue happening can be found using bp-a8e33356-c344-4159-889b-b330a0170905 . Thank you for any/all help you can provide.

Isisombululo esikhethiwe

I don't know enough about the problem. I called for more help.

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 26.0 r0

Isisebenziso

  • Firefox 55.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/55.0.3/WINNT/en-US/

Izandiso

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.1358
  • driverDate: 8-21-2017
  • driverDate2:
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008b88) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

Many users are reporting video crashes.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Many users are reporting video crashes. Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.

Umnikazi wombuzo

Unfortunately that did not solve my issue.

I tried: Disabling hardware acceleration, as per your prompt. Following it up by restarting firefox. --No dice.

I then tried: Uninstalling flash player. It still crashes, even with flash player uninstalled (I confirmed using Adobe's tools that flash player was indeed uninstalled correctly).

I then: Reinstalled the newest version of flash player. Still crashes.

I then re-disabled hardware acceleration per your suggestion (I reinstalled, so it turned back on). I then rebooted my PC. Still crashes.

If it helps, I pinpointed a specific video that demonstrates a crash: https://www.facebook.com/PowerliftingMotivation/videos/1413489915387367/ However, I couldn't pinpoint *what* was being used to actually play the video. All I know is it crashes firefox, but not chrome. Loading that page specifically is fine, but if I hit play on the video, then the firefox tab crashes.

Unfortunately that did not solve my issue. I tried: Disabling hardware acceleration, as per your prompt. Following it up by restarting firefox. --No dice. I then tried: Uninstalling flash player. It still crashes, even with flash player uninstalled (I confirmed using Adobe's tools that flash player was indeed uninstalled correctly). I then: Reinstalled the newest version of flash player. Still crashes. I then re-disabled hardware acceleration per your suggestion (I reinstalled, so it turned back on). I then rebooted my PC. Still crashes. If it helps, I pinpointed a specific video that demonstrates a crash: https://www.facebook.com/PowerliftingMotivation/videos/1413489915387367/ However, I couldn't pinpoint *what* was being used to actually play the video. All I know is it crashes firefox, but not chrome. Loading that page specifically is fine, but if I hit play on the video, then the firefox tab crashes.

Okulungisiwe ngu Juicearific

FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

The player does not identify itself.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

http://www.ghacks.net/2016/07/22/multi-process-firefox/

Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar.

The player does not identify itself. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------------- Try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the '''about:config''' page. '''browser.tabs.remote.autostart''' = false '''browser.tabs.remote.autostart.2''' = false http://www.ghacks.net/2016/07/22/multi-process-firefox/ Type '''about:config'''<enter> in the address bar. If a warning screen comes up, press the '''Be Careful''' button. At the top of the screen is a search bar.

Umnikazi wombuzo

Safe mode did not solve the problem. I followed up safe mode by changing both of the browser.tabs.remote.autostart and browser.tabs.remote.autostart.2 to false (both were true in safe mode). This did not solve the problem. I rebooted firefox in safe mode (again). Problem still occurs. I tried in normal mode, just to see. By default browser.tabs.remote.autostart is set to false, but browser.tabs.remote.autostart.2 is set to true. I changed then both to false. Problem still occurs.

Worth noting that any time I disabled browser.tabs.remote.autostart and browser.tabs.remote.autostart.2, instead of a tab crashing all of firefox crashes.

Safe mode did not solve the problem. I followed up safe mode by changing both of the browser.tabs.remote.autostart and browser.tabs.remote.autostart.2 to false (both were true in safe mode). This did not solve the problem. I rebooted firefox in safe mode (again). Problem still occurs. I tried in normal mode, just to see. By default browser.tabs.remote.autostart is set to false, but browser.tabs.remote.autostart.2 is set to true. I changed then both to false. Problem still occurs. Worth noting that any time I disabled browser.tabs.remote.autostart and browser.tabs.remote.autostart.2, instead of a tab crashing all of firefox crashes.
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

bp-c07ce3c9-2c10-45e9-8086-f7a320170906 9/5/2017 5:49 PM bp-09c51b95-f22b-4fa9-9983-140230170906 9/5/2017 5:49 PM bp-8f8e4cb1-8e6a-4f66-a83b-4a5660170906 9/5/2017 5:49 PM bp-1a0241fe-8a69-48cf-a099-782a30170906 9/5/2017 5:48 PM bp-4427faff-d03e-4d71-a829-d3cbc0170906 9/5/2017 5:48 PM bp-a7b1c946-ee7a-4647-9c21-fb5ce0170906 9/5/2017 5:48 PM bp-9295ae88-0f1e-48a0-a216-f991b0170906 9/5/2017 5:48 PM bp-ca90db29-fed7-42f9-8a22-c2d820170906 9/5/2017 5:48 PM bp-a3105e61-6240-486b-84fd-a51f70170906 9/5/2017 5:48 PM bp-76f001fd-ee64-444a-888a-3dd7a0170906 9/5/2017 5:48 PM bp-a8e33356-c344-4159-889b-b330a0170905 9/4/2017 9:05 PM bp-92e3bbb7-9388-4412-9573-504010170905 9/4/2017 6:20 PM

Many weren't submitted before (some were). They're all submitted now.

bp-c07ce3c9-2c10-45e9-8086-f7a320170906 9/5/2017 5:49 PM bp-09c51b95-f22b-4fa9-9983-140230170906 9/5/2017 5:49 PM bp-8f8e4cb1-8e6a-4f66-a83b-4a5660170906 9/5/2017 5:49 PM bp-1a0241fe-8a69-48cf-a099-782a30170906 9/5/2017 5:48 PM bp-4427faff-d03e-4d71-a829-d3cbc0170906 9/5/2017 5:48 PM bp-a7b1c946-ee7a-4647-9c21-fb5ce0170906 9/5/2017 5:48 PM bp-9295ae88-0f1e-48a0-a216-f991b0170906 9/5/2017 5:48 PM bp-ca90db29-fed7-42f9-8a22-c2d820170906 9/5/2017 5:48 PM bp-a3105e61-6240-486b-84fd-a51f70170906 9/5/2017 5:48 PM bp-76f001fd-ee64-444a-888a-3dd7a0170906 9/5/2017 5:48 PM bp-a8e33356-c344-4159-889b-b330a0170905 9/4/2017 9:05 PM bp-92e3bbb7-9388-4412-9573-504010170905 9/4/2017 6:20 PM Many weren't submitted before (some were). They're all submitted now.
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

Impendulo Ewusizo

bp-c07ce3c9-2c10-45e9-8086-f7a320170906 Signature: nvwgf2um.dll | BaseThreadInitThunk

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50

1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk


The NVIDIA Drivers have been causing problems of late.

bp-c07ce3c9-2c10-45e9-8086-f7a320170906 Signature: nvwgf2um.dll | BaseThreadInitThunk Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50 1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk -------------------------- The NVIDIA Drivers have been causing problems of late.

Umnikazi wombuzo

I am currently running NVidia driver 385.41 (which my software assures me is up to date). I can try rolling back, but before I do I was wondering if you have a specific version you know has been working? If you do I can roll back to it.

I am currently running NVidia driver 385.41 (which my software assures me is up to date). I can try rolling back, but before I do I was wondering if you have a specific version you know has been working? If you do I can roll back to it.

Okulungisiwe ngu Juicearific

FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

I don't know enough about the problem. I called for more help.

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

I don't know enough about the problem. I called for more help. '''Note: ''' v55 has been giving users problems. Reinstall v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]

Umnikazi wombuzo

I tried a few different versions of the NVidia drivers to find that they all have the issue, so it must be with the way firefox interfaces with the graphics software. I'll sit on Chrome for a bit until the next update hits. Thanks for your help, FredMcD.

--P.S. when I had tried 54.0 before it worked, but eventually it fell under this problem too. I'm like 98% sure I checked and it was still 54, but maybe I somehow accidentally told it to update (I had disabled them). Regardless, for anyone else that sees the thread, it *should* work. Just remember older versions means more security vulnerabilities.

I'll use Chrome and hope the next version comes soon.

I tried a few different versions of the NVidia drivers to find that they all have the issue, so it must be with the way firefox interfaces with the graphics software. I'll sit on Chrome for a bit until the next update hits. Thanks for your help, FredMcD. --P.S. when I had tried 54.0 before it worked, but eventually it fell under this problem too. I'm like 98% sure I checked and it was still 54, but maybe I somehow accidentally told it to update (I had disabled them). Regardless, for anyone else that sees the thread, it *should* work. Just remember older versions means more security vulnerabilities. I'll use Chrome and hope the next version comes soon.
FredMcD
  • Top 10 Contributor
4256 izisombululo 59602 izimpendulo
Kuphostiwe

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select Update. Check the settings.

Also turn off Use a background service to install updates

Type '''about:preferences#advanced'''<enter> in the address bar. Under '''Advanced, ''' Select '''Update. ''' Check the settings. Also turn off '''Use a background service to install updates'''