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How do I remove .hemailaccessonline.com from Firefox

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  • Igcine ukuphendulwa ngu Happy112

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Every time I open a new tab in Firefox it opens to this website - .hemailaccessonline.com. I have tried removing it from my computer using Malwarebytes but that program doesn't identify the website as malware. How can I remove it?

This is what my new tab looks like.

All Replies (5)

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With Firefox 41 (and higher), it's no longer possible to customize the page shown in a new tab via changing the preference browser.newtab.url in about:config. Because of the fact that hijackers abused the preference in the past, Mozilla decided to remove it (see bug 1118285). Fortunately, by removing it, Mozilla also introduced a new API to bring this functionality back to life as an add-on. This add-on allows the user to choose a certain page in a new tab.

New Tab Override (browser.newtab.url replacement) https://addons.mozilla.org/en-US/firefox/addon/new-tab-override/

This is also available using Classic Theme Restorer (Customize Australis) {web link} Restore squared tabs, appmenu, add-ons bar, small button view and more on Australis UI (Windows/MacOSX/Linux + Fx 29+).

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SteveR19 said

I have tried removing it from my computer using Malwarebytes but that program doesn't identify the website as malware.

That's weird, see : https://malwaretips.com/blogs/remove-search-hemailaccessonline-com/

How can I remove it?

Among others : put Malwarebytes to work one more time, but also :

Go to the 3-bar menu => Addons => Extensions and look for any unfamiliar or suspicious looking extensions, like e.g.:

SafeSearch Incognito SearchAssist Incognito

When you find any :   remove them.

Also look in : 3-bar menu (or 'Tools') => Options => Advanced => Network tab => Under : 'Offline Web Content and User Data'

Do the same in Windows' Control Panel => Programs.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

When you've done all of the above, that browser hijacker should be gone.

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Thanks for the replies. So far, nothing has worked. Just so you know I'm not nuts, here are screenshots of the results of my Malwarebytes scan and what I get when I open a new tab. I added the New Tab Override add-on but that had no effect. Is there something I need to do to apply the override? There is no button to click to do it.

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Okulungisiwe ngu Happy112