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Firefox frequent crashes

Kuphostiwe

Every time I play a video (YouTube or otherwise) or even play music on Firefox, ever since I got a Firefox update today, has caused it to immediately crash. Is there anything I can do?

Every time I play a video (YouTube or otherwise) or even play music on Firefox, ever since I got a Firefox update today, has caused it to immediately crash. Is there anything I can do?

Isisombululo esikhethiwe

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4266 izisombululo 59808 izimpendulo
Kuphostiwe

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 55.0.3


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''55.0.3''' ----------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------- In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Impendulo Ewusizo

It's already at that version. In fact, the problem began post-automatic update. I don't have any crash reports from my crashes.

It's already at that version. In fact, the problem began post-automatic update. I don't have any crash reports from my crashes.
FredMcD
  • Top 10 Contributor
4266 izisombululo 59808 izimpendulo
Kuphostiwe

And your graphics drivers?

VideoZack34 said

the problem began post-automatic update

Do you mean it started with Firefox 54?

And your graphics drivers? ''VideoZack34 [[#answer-1002965|said]]'' <blockquote> the problem began post-automatic update </blockquote> Do you mean it started with Firefox 54?

Umnikazi wombuzo

I don't think it's my graphics drivers, videos are playing just fine on other browsers. And it started today, with whatever update happened.

I don't think it's my graphics drivers, videos are playing just fine on other browsers. And it started today, with whatever update happened.
FredMcD
  • Top 10 Contributor
4266 izisombululo 59808 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

'''Note: ''' v55 has been giving users problems. Reinstall v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]

Umnikazi wombuzo

v54 works great. Thanks!

v54 works great. Thanks!
FredMcD
  • Top 10 Contributor
4266 izisombululo 59808 izimpendulo
Kuphostiwe

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.