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When firefox downloads a link, if that link has a video file that is to automatically open, firefox crashes.

Kuphostiwe

I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_2860
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_F1_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	2860
 Additional Information 2:	28605bf129eae9f50ee1e8c98ff36988
 Additional Information 3:	6c3e
 Additional Information 4:	6c3eaa9ca3e8e907a6d154056db91486

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_2860 Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_F1_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2860 Additional Information 2: 28605bf129eae9f50ee1e8c98ff36988 Additional Information 3: 6c3e Additional Information 4: 6c3eaa9ca3e8e907a6d154056db91486 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Okulungisiwe ngu Noah_SUMO

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 55.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/55.0.3/WINNT/en-US/

Izandiso

  • Norton Security Toolbar 2017.11.0.1 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: AMD FirePro W4170M (FireGL V)
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x6606
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 06841028
  • adapterSubsysID2: 06841028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x1002
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 4-8-2016
  • driverDate2: 7-21-2015
  • driverVersion: 10.18.14.4432
  • driverVersion2: 15.200.1065.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010db2) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010db2) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

Hello? I'm still crashing in Firefox

Just went to About:crashes but nothing is there

Hello? I'm still crashing in Firefox Just went to About:crashes but nothing is there
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Ok this time, with the new install of Firefox, please start the program with the Profile Manager.

I am suspicious of your Norton Antivirus Toolbar and any addons in the current profile that might not be compatible with the new version. Since Firefox 45 there have been many compatibility and security updates.

Profile Manager - Create, remove, or switch Firefox profiles - but in this case, start the program with the Profile Manager, and select to create a new profile.

If it does not crash after creating a new profile, it has to do with the profile. Run a few different malware scanners https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-m...

It looks like your Firefox profile needed a big tune up, thanks for bearing with us as we take you through all the steps to get it going again. What happens after you created the new profile and rand the malware scan?

Ok this time, with the new install of Firefox, please start the program with the Profile Manager. I am suspicious of your Norton Antivirus Toolbar and any addons in the current profile that might not be compatible with the new version. Since Firefox 45 there have been many compatibility and security updates. [[Use the Profile Manager to create and remove Firefox profiles]] - but in this case, start the program with the Profile Manager, and select to create a new profile. If it does not crash after creating a new profile, it has to do with the profile. Run a few different malware scanners [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware] It looks like your Firefox profile needed a big tune up, thanks for bearing with us as we take you through all the steps to get it going again. What happens after you created the new profile and rand the malware scan?
cor-el
  • Top 10 Contributor
  • Moderator
17571 izisombululo 158915 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>"Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

OK not so happy here I have been working on this for the past 2 1/2 hours Still NOT working

I did every step that was asked I uninstalled Firefox, reinstalled it, refershed it Disabled Hardware Accelerations no hardware issues Updated all graphics (none to update) Set up new profile Did all the sage mode steps Checked for malware updated malware cleared cookies, cache Created new profiles everything in the steps you sent me But still crashes. Looks like I need to go back to IE unless you could remedy this asap. And that will really be aggravating, since I have been using firefox for a few years I have everything set up in my book marks here... VERY frustrating

I could share the the following 2 errors through about:crash appeared today after I uninstalled and reinstalled Firefox.

Report ID Date Crashed a67b65b5-51a0-4b4a-9598-60a70e30b52a 9/7/2017 12:01 PM f5a1c326-eecd-4e3a-a501-6d89cbb44d92 9/7/2017 12:01 PM

I just clicked on them to submitting

Maybe a phone call with tech support would be more beneifcial as opposed to all this typing back and forth

-Mark 630.325.7373 Available today until 4PM US Central Time Available Friday 9am-12:30 US Central Time

OK not so happy here I have been working on this for the past 2 1/2 hours Still NOT working I did every step that was asked I uninstalled Firefox, reinstalled it, refershed it Disabled Hardware Accelerations no hardware issues Updated all graphics (none to update) Set up new profile Did all the sage mode steps Checked for malware updated malware cleared cookies, cache Created new profiles everything in the steps you sent me But still crashes. Looks like I need to go back to IE unless you could remedy this asap. And that will really be aggravating, since I have been using firefox for a few years I have everything set up in my book marks here... VERY frustrating I could share the the following 2 errors through about:crash appeared today after I uninstalled and reinstalled Firefox. Report ID Date Crashed a67b65b5-51a0-4b4a-9598-60a70e30b52a 9/7/2017 12:01 PM f5a1c326-eecd-4e3a-a501-6d89cbb44d92 9/7/2017 12:01 PM I just clicked on them to submitting Maybe a phone call with tech support would be more beneifcial as opposed to all this typing back and forth -Mark 630.325.7373 Available today until 4PM US Central Time Available Friday 9am-12:30 US Central Time
FredMcD
  • Top 10 Contributor
4269 izisombululo 59846 izimpendulo
Kuphostiwe

There is no phone support.

Please post any new crash reports. (bp-)

There is no phone support. Please post any new crash reports. (bp-)

Umnikazi wombuzo

I posted new crash reports earlier: bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 9/7/2017 12:57 PM bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907 9/7/2017 12:57 PM

I posted new crash reports earlier: bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 9/7/2017 12:57 PM bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907 9/7/2017 12:57 PM
FredMcD
  • Top 10 Contributor
4269 izisombululo 59846 izimpendulo
Kuphostiwe

bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

mbae64.dll = Malwarebytes Anti-Exploit

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp


Update all programs on the computer, like DisplayLink.

Update Malwarebytes. If the problem continues, disable it. Note: Malwarebytes has been causing problems of late.

bp-ab03e567-ef9a-40c0-80cb-fb9f10170907 bp-d9c34c9d-6da1-4ec6-89d7-f7fba0170907 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 20 related bug reports mbae64.dll = Malwarebytes Anti-Exploit dlumd11.dll = DisplayLink Core Software = DisplayLink Corp ---------------- Update all programs on the computer, like DisplayLink. Update Malwarebytes. If the problem continues, disable it. Note: Malwarebytes has been causing problems of late.

Umnikazi wombuzo

Display link is updated Disabled Malwarebytes restarted computer, this did nothing still have issues of firefox crashing


here is the error report: Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_09cd
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_E8_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	09cd
 Additional Information 2:	09cd62e8fa7cb9e193fda2a7fc4c0e09
 Additional Information 3:	08b5
 Additional Information 4:	08b51531f669b99df73522466b34f8f4

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
Display link is updated Disabled Malwarebytes restarted computer, this did nothing still have issues of firefox crashing here is the error report: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_09cd Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_E8_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 09cd Additional Information 2: 09cd62e8fa7cb9e193fda2a7fc4c0e09 Additional Information 3: 08b5 Additional Information 4: 08b51531f669b99df73522466b34f8f4 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Umnikazi wombuzo

this error "appcrash" just came up the .exe file is different than other one

this error "appcrash" just came up the .exe file is different than other one

Umnikazi wombuzo

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	mbam.exe
 Application Version:	3.0.0.1169
 Application Timestamp:	599723f1
 Fault Module Name:	Qt5Core.dll
 Fault Module Version:	5.6.2.0
 Fault Module Timestamp:	594d4411
 Exception Code:	c0000005
 Exception Offset:	001a9fd6
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	5f25
 Additional Information 4:	5f2531ae070278f893fa99352dadd49e

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
Problem signature: Problem Event Name: APPCRASH Application Name: mbam.exe Application Version: 3.0.0.1169 Application Timestamp: 599723f1 Fault Module Name: Qt5Core.dll Fault Module Version: 5.6.2.0 Fault Module Timestamp: 594d4411 Exception Code: c0000005 Exception Offset: 001a9fd6 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 5f25 Additional Information 4: 5f2531ae070278f893fa99352dadd49e Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Umnikazi wombuzo

I disabled Malware, infact uninstalled it from y system, but the following error came up when I open a search in Firefox: Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_277a
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_E8_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	277a
 Additional Information 2:	277af82633dd5ab2dc2f1241bf5c1498
 Additional Information 3:	8cd5
 Additional Information 4:	8cd5e4e10880dc4f65b5c5456780efa1

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
I disabled Malware, infact uninstalled it from y system, but the following error came up when I open a search in Firefox: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_277a Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_E8_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 277a Additional Information 2: 277af82633dd5ab2dc2f1241bf5c1498 Additional Information 3: 8cd5 Additional Information 4: 8cd5e4e10880dc4f65b5c5456780efa1 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
FredMcD
  • Top 10 Contributor
4269 izisombululo 59846 izimpendulo
Kuphostiwe

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

ok I'll be able to start this in about 15 minutes thanks

ok I'll be able to start this in about 15 minutes thanks

Umnikazi wombuzo

So I went through all the steps of the clean reinstall and still had the issues. As I had mentioned earlier, I work with 3 monitors and have for some time, so I tried with all 3 monitors, then 2 and then just the monitor attached to my laptop and the issue still happens

I did try it in safe mode, but could only test the 1 monitor attached to the laptop and it did not crash.

There are no new errors in the about:crashes report file

The websites I went to were; I searched irma path, then clicked on the see video of one of the videos and it came up immediately. Another website which crashed had not visible videos, but crashed within seconds was: How to Temporarily Disable Malwarebytes | It Still Works | Giving Old ... itstillworks.com › Software Here's that link https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=14&cad=rja&uact=8&ved=0ahUKEwj_5NfDh5bWAhUK_IMKHdEOCzUQFghtMA0&url=http%3A%2F%2Fitstillworks.com%2Ftemporarily-disable-malwarebytes-12264794.html&usg=AFQjCNHTn3CGKrbKqU_Mqi7aiEg7ruNJww

as an FYI:I have a meeting at 1pm CT at a client site, so I will not be able to test anything else until tonight or tomorrow -Mark

So I went through all the steps of the clean reinstall and still had the issues. As I had mentioned earlier, I work with 3 monitors and have for some time, so I tried with all 3 monitors, then 2 and then just the monitor attached to my laptop and the issue still happens I did try it in safe mode, but could only test the 1 monitor attached to the laptop and it did not crash. There are no new errors in the about:crashes report file The websites I went to were; I searched irma path, then clicked on the see video of one of the videos and it came up immediately. Another website which crashed had not visible videos, but crashed within seconds was: How to Temporarily Disable Malwarebytes | It Still Works | Giving Old ... itstillworks.com › Software Here's that link https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=14&cad=rja&uact=8&ved=0ahUKEwj_5NfDh5bWAhUK_IMKHdEOCzUQFghtMA0&url=http%3A%2F%2Fitstillworks.com%2Ftemporarily-disable-malwarebytes-12264794.html&usg=AFQjCNHTn3CGKrbKqU_Mqi7aiEg7ruNJww '''as an FYI:I have a meeting at 1pm CT at a client site, so I will not be able to test anything else until tonight or tomorrow''' -Mark
FredMcD
  • Top 10 Contributor
4269 izisombululo 59846 izimpendulo
Kuphostiwe
Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible Type '''about:profiles'''<enter> in the address bar.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Sorry to bother, there were some recent grumblings of crashes caused by antiviruses from the conversion of 32bit to 64bit versions of Firefox, can you confirm your current versions. Do you still have the Norton Toolbar enabled?

Notes: ? Bug 1268470 - crash in klsihk64.dll (Kaspersky security DLL) Windows 8 only, ? Bug 1347867 - crash in CrashReporter::OOPInit (Quick Heal antivirus DLL)

Sorry to bother, there were some recent grumblings of crashes caused by antiviruses from the conversion of 32bit to 64bit versions of Firefox, can you confirm your current versions. Do you still have the Norton Toolbar enabled? Notes: ? Bug 1268470 - crash in klsihk64.dll (Kaspersky security DLL) Windows 8 only, ? Bug 1347867 - crash in CrashReporter::OOPInit (Quick Heal antivirus DLL)

Okulungisiwe ngu guigs

Umnikazi wombuzo

Guigs: I'm going to try what FredMcd posted on 9.8 @ 12:03

To answer your questions Firefox Version 55.0.3 (64bit) Norton Version 22.10.1.10 I do not use Norton Toolbar is NOT enable, never has been

If this does not work, I'm going to Google Chrome and no more Firefox nor recommendations, this has been lasting way too long and taking up way too much of my time. I'm a recruiter, when I am not up and running or on the phone, I am not making money. All this back and forth is costing me money.

Guigs: I'm going to try what FredMcd posted on 9.8 @ 12:03 To answer your questions Firefox Version 55.0.3 (64bit) Norton Version 22.10.1.10 I do not use Norton Toolbar is NOT enable, never has been '''If this does not work, I'm going to Google Chrome and no more Firefox nor recommendations, this has been lasting way too long and taking up way too much of my time. I'm a recruiter, when I am not up and running or on the phone, I am not making money. All this back and forth is costing me money. '''

Umnikazi wombuzo

None of what I was recommend to do works Created new profile, deleted old file Opened new profile without moving old folders into it, tested viewing a video and it crashed again

How disappointing.

None of what I was recommend to do works Created new profile, deleted old file Opened new profile without moving old folders into it, tested viewing a video and it crashed again How disappointing.