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Get help fixing Firefox hang on Mac

Kuphostiwe

Computer: iMac OS: Sierra Problem: Firefox hangs on start. Safe mode or clean install did not help. The Refresh option helps but only for one time start. On a new start of Firefox same problem persists.

Computer: iMac OS: Sierra Problem: Firefox hangs on start. Safe mode or clean install did not help. The Refresh option helps but only for one time start. On a new start of Firefox same problem persists.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 10.1 r52

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

Eminye Imininingwane

Umnikazi wombuzo

the crash report has more then 10 000 chars and uploading pdf or txt or zip was not accepted how can I send it?

the crash report has more then 10 000 chars and uploading pdf or txt or zip was not accepted how can I send it?
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

On the computer that you posted this message; Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 26.0.0.151

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

On the computer that you posted this message; Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 26.0.0.151 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

On the computer with the problem; In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

On the computer with the problem; In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

about:crashes results with "there is no crash report" As I told before, it is a clean install. But I have the crash report given by the system "OS X 10.12"

about:crashes results with "there is no crash report" As I told before, it is a clean install. But I have the crash report given by the system "OS X 10.12"
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

novafaca said

I have the crash report given by the system "OS X 10.12"

FredMcD said

On the computer with the problem; In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
''novafaca [[#answer-999851|said]]'' <blockquote> I have the crash report given by the system "OS X 10.12" </blockquote> ''FredMcD [[#answer-999691|said]]'' <blockquote> On the computer with the problem; In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. </blockquote>

Umnikazi wombuzo

I can not type in the address bar, firofox hangs on start!

I can not type in the address bar, firofox hangs on start!
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

Es I told before: save mode hang refresh hang clean install hang


this is a part of the system report: Date/Time: 2017-08-24 08:38:11 +0200 OS Version: Mac OS X 10.12.6 (Build 16G29) Architecture: x86_64h Report Version: 25

Data Source: Stackshots

Command: firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 55.0 (5517.8.3) Parent: launchd [1] PID: 2399

Event: hang Duration: 3.40s (process was unresponsive for 14 seconds before sampling) Steps: 34 (100ms sampling interval)

Hardware model: iMac18,3 Active cpus: 4

Fan speed: 1207 rpm


Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting


Heaviest stack for the main thread of the target process:

 34  __select + 10 (libsystem_kernel.dylib + 106166) [0x7fff96d9aeb6]
*34  ??? (kernel + 5795568) [0xffffff8000786ef0]


Process: firefox (Firefox) [2399] Path: /Applications/Firefox.app/Contents/MacOS/firefox Architecture: x86_64 Parent: launchd [1] UID: 501 Task size: 383.82 MB (+4096 B) CPU Time: 0.573 Note: Unresponsive for 14 seconds before sampling Note: 1 idle work queue threads omitted

 Thread 0xa2f48            DispatchQueue 1           34 samples (1-34)         priority 46 (base 46)     cpu time <0.001
 <thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [143], IO tier 0>
 34  __select + 10 (libsystem_kernel.dylib + 106166) [0x7fff96d9aeb6] 1-34
  *34  ??? (kernel + 5795568) [0xffffff8000786ef0] 1-34
 Thread 0xa2fad            34 samples (1-34)         priority 29-31 (base 31)  cpu time 0.566
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [143], IO tier 0, priority 31 (31)>
 34  thread_start + 13 (libsystem_pthread.dylib + 12429) [0x7fff96e8508d] 1-34
   34  _pthread_start + 286 (libsystem_pthread.dylib + 14471) [0x7fff96e85887] 1-34
     4   ??? (XUL + 49037938) [0x10b92a272] 1-4
       4   mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 1-4
        *2   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 1-2
 <priority 30 (31)>
        *1   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 3
 <priority 29 (31)>
        *1   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 4
     3   ??? (XUL + 49037888) [0x10b92a240] 5-7
       3   mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 5-7
        *1   thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 5
 <priority 30 (31)>
        *1   thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 6
        *1   Thread_continue + 8 (kernel + 620488) [0xffffff80002977c8] 7
          *1   thread_continue + 86 (kernel + 1068902) [0xffffff8000304f66] (running) 7
 <priority 31 (31)>
     7   ??? (XUL + 49037938) [0x10b92a272] 8-14
       7   mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 8-14
        *5   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 8-12
 <priority 30 (31)>
        *2   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 13-14
     1   ??? (XUL + 49037888) [0x10b92a240] 15
       1   mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 15
        *1   thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 15
 <priority 31 (31)>
     5   ??? (XUL + 49037938) [0x10b92a272] 16-20
       5   mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 16-20
        *3   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 16-18
 <priority 30 (31)>
        *2   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 19-20
     1   ??? (XUL + 49037888) [0x10b92a240] 21
       1   mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 21
        *1   thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 21
 <priority 31 (31)>
     13  ??? (XUL + 49037938) [0x10b92a272] 22-34
       13  mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 22-34
        *3   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 22-24
        *1   Thread_continue + 8 (kernel + 620488) [0xffffff80002977c8] 25
          *1   thread_continue + 86 (kernel + 1068902) [0xffffff8000304f66] (running) 25
        *1   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 26
        *1   Thread_continue + 8 (kernel + 620488) [0xffffff80002977c8] 27
          *1   thread_continue + 86 (kernel + 1068902) [0xffffff8000304f66] (running) 27
        *7   ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 28-34
Es I told before: save mode hang refresh hang clean install hang ------------------------------------------------------------------------------------------- this is a part of the system report: Date/Time: 2017-08-24 08:38:11 +0200 OS Version: Mac OS X 10.12.6 (Build 16G29) Architecture: x86_64h Report Version: 25 Data Source: Stackshots Command: firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 55.0 (5517.8.3) Parent: launchd [1] PID: 2399 Event: hang Duration: 3.40s (process was unresponsive for 14 seconds before sampling) Steps: 34 (100ms sampling interval) Hardware model: iMac18,3 Active cpus: 4 Fan speed: 1207 rpm -------------------------------------------------- Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting -------------------------------------------------- Heaviest stack for the main thread of the target process: 34 __select + 10 (libsystem_kernel.dylib + 106166) [0x7fff96d9aeb6] *34 ??? (kernel + 5795568) [0xffffff8000786ef0] Process: firefox (Firefox) [2399] Path: /Applications/Firefox.app/Contents/MacOS/firefox Architecture: x86_64 Parent: launchd [1] UID: 501 Task size: 383.82 MB (+4096 B) CPU Time: 0.573 Note: Unresponsive for 14 seconds before sampling Note: 1 idle work queue threads omitted Thread 0xa2f48 DispatchQueue 1 34 samples (1-34) priority 46 (base 46) cpu time <0.001 <thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [143], IO tier 0> 34 __select + 10 (libsystem_kernel.dylib + 106166) [0x7fff96d9aeb6] 1-34 *34 ??? (kernel + 5795568) [0xffffff8000786ef0] 1-34 Thread 0xa2fad 34 samples (1-34) priority 29-31 (base 31) cpu time 0.566 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [143], IO tier 0, priority 31 (31)> 34 thread_start + 13 (libsystem_pthread.dylib + 12429) [0x7fff96e8508d] 1-34 34 _pthread_start + 286 (libsystem_pthread.dylib + 14471) [0x7fff96e85887] 1-34 4 ??? (XUL + 49037938) [0x10b92a272] 1-4 4 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 1-4 *2 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 1-2 <priority 30 (31)> *1 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 3 <priority 29 (31)> *1 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 4 3 ??? (XUL + 49037888) [0x10b92a240] 5-7 3 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 5-7 *1 thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 5 <priority 30 (31)> *1 thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 6 *1 Thread_continue + 8 (kernel + 620488) [0xffffff80002977c8] 7 *1 thread_continue + 86 (kernel + 1068902) [0xffffff8000304f66] (running) 7 <priority 31 (31)> 7 ??? (XUL + 49037938) [0x10b92a272] 8-14 7 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 8-14 *5 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 8-12 <priority 30 (31)> *2 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 13-14 1 ??? (XUL + 49037888) [0x10b92a240] 15 1 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 15 *1 thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 15 <priority 31 (31)> 5 ??? (XUL + 49037938) [0x10b92a272] 16-20 5 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 16-20 *3 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 16-18 <priority 30 (31)> *2 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 19-20 1 ??? (XUL + 49037888) [0x10b92a240] 21 1 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 21 *1 thread_exception_return + 0 (kernel + 620074) [0xffffff800029762a] (runnable) 21 <priority 31 (31)> 13 ??? (XUL + 49037938) [0x10b92a272] 22-34 13 mach_msg_trap + 10 (libsystem_kernel.dylib + 74570) [0x7fff96d9334a] 22-34 *3 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 22-24 *1 Thread_continue + 8 (kernel + 620488) [0xffffff80002977c8] 25 *1 thread_continue + 86 (kernel + 1068902) [0xffffff8000304f66] (running) 25 *1 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 26 *1 Thread_continue + 8 (kernel + 620488) [0xffffff80002977c8] 27 *1 thread_continue + 86 (kernel + 1068902) [0xffffff8000304f66] (running) 27 *7 ipc_mqueue_receive_continue + 0 (kernel + 850128) [0xffffff80002cf8d0] 28-34
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding .old to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

does this report say somthing?

crash.main.2 1504135684 687CAA6A-7256-4462-919F-167CE58B3E87 E10SCohort=multiBucket1 ContentSandboxLevel=1 AdapterVendorID=0x1002 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20170824053838","version":"55.0.3","vendor":"Mozilla","platformVersion":"55.0.3","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20170302.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32768,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"de-AT"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x67df","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":1,"e10sCohort":"multiBucket1","telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17402,"resetDate":17408},"experiments":{"clicktoplay-rollout":{"branch":"excluded"}},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"2.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"clicktoplay-rollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout for Click-to-Play Flash.","name":"Click-to-Play staged rollout","userDisabled":false,"appDisabled":false,"version":"1.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"2.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"followonsearch@mozilla.com":{"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"version":"0.9.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"shield-recipe-client@mozilla.org":{"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"version":"55.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"screenshots@mozilla.org":{"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"version":"10.12.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17408,"updateDay":17408,"signedState":3,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Das Standard-Theme.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"55.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} StartupTime=1504135683 EMCheckCompatibility=true ProductName=Firefox TelemetryClientId=f6ed8a2d-93e8-6047-9c52-e108dd10595b Vendor=Mozilla InstallTime=1504110703 Theme=classic/1.0 ReleaseChannel=release Notes=AdapterVendorID: 0x1002, AdapterDeviceID: 0x67dfFP(D00-L1000-W00000000-T010) WR? WR- GL Layers? GL Context? GL Context+ GL Layers+ FramePoisonSize=4096 FramePoisonBase=9223372036600930304 AddonsShouldHaveBlockedE10s=0 CTPCohort=excluded ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=55.0.3&buildid=20170824053838 SafeMode=0 ContentSandboxCapable=1 AdapterDeviceID=0x67df useragent_locale=de Version=55.0.3 StartupCrash=0 BuildID=20170824053838 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} TelemetryServerURL=https://incoming.telemetry.mozilla.org URL=about:preferences#privacy DOMIPCEnabled=1 Add-ons=screenshots%40mozilla.org:10.12.0,aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.2,e10srollout%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:55.1,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:55.0.3 TelemetrySessionId=ba7565ff-637a-0549-8aaf-861d27689f5f CrashTime=1504135684 UptimeTS=1.51619323 SecondsSinceLastCrash=513 EventLoopNestingLevel=1 TextureUsage=6947840 ThreadIdNameMapping=6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",19:"Hang Monitor",20:"Cache2 I/O",21:"Compositor",22:"ImgDecoder #1",23:"ImgDecoder #2",24:"ImgDecoder #3",25:"ImageIO",26:"GMPThread",29:"IPDL Background",30:"DOM Worker",32:"DOM Worker",33:"SysProxySetting",34:"ProxyResolution",35:"DataStorage",36:"URL Classifier",37:"DNS Resolver #1",38:"mozStorage #1",39:"DataStorage",40:"DataStorage",41:"Classifier Update",42:"DNS Resolver #2",46:"ImageBridgeChild",49:"StreamTrans #14",52:"ProcessHangMon",50:"SaveScripts",51:"Cache I/O",52:"mozStorage #3",53:"DNS Resolver #3",54:"mozStorage #4",55:"mozStorage #5",56:"localStorage DB",57:"Lazy Idle",

does this report say somthing? crash.main.2 1504135684 687CAA6A-7256-4462-919F-167CE58B3E87 E10SCohort=multiBucket1 ContentSandboxLevel=1 AdapterVendorID=0x1002 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20170824053838","version":"55.0.3","vendor":"Mozilla","platformVersion":"55.0.3","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20170302.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32768,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"de-AT"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x67df","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":1,"e10sCohort":"multiBucket1","telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17402,"resetDate":17408},"experiments":{"clicktoplay-rollout":{"branch":"excluded"}},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets 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Telemetry","userDisabled":false,"appDisabled":false,"version":"0.9.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"shield-recipe-client@mozilla.org":{"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"version":"55.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web 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Standard-Theme.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"55.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17402,"updateDay":17402},"activePlugins":[],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} StartupTime=1504135683 EMCheckCompatibility=true ProductName=Firefox TelemetryClientId=f6ed8a2d-93e8-6047-9c52-e108dd10595b Vendor=Mozilla InstallTime=1504110703 Theme=classic/1.0 ReleaseChannel=release Notes=AdapterVendorID: 0x1002, AdapterDeviceID: 0x67dfFP(D00-L1000-W00000000-T010) WR? WR- GL Layers? GL Context? GL Context+ GL Layers+ FramePoisonSize=4096 FramePoisonBase=9223372036600930304 AddonsShouldHaveBlockedE10s=0 CTPCohort=excluded ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=55.0.3&buildid=20170824053838 SafeMode=0 ContentSandboxCapable=1 AdapterDeviceID=0x67df useragent_locale=de Version=55.0.3 StartupCrash=0 BuildID=20170824053838 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} TelemetryServerURL=https://incoming.telemetry.mozilla.org URL=about:preferences#privacy DOMIPCEnabled=1 Add-ons=screenshots%40mozilla.org:10.12.0,aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.2,e10srollout%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:55.1,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:55.0.3 TelemetrySessionId=ba7565ff-637a-0549-8aaf-861d27689f5f CrashTime=1504135684 UptimeTS=1.51619323 SecondsSinceLastCrash=513 EventLoopNestingLevel=1 TextureUsage=6947840 ThreadIdNameMapping=6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",19:"Hang Monitor",20:"Cache2 I/O",21:"Compositor",22:"ImgDecoder #1",23:"ImgDecoder #2",24:"ImgDecoder #3",25:"ImageIO",26:"GMPThread",29:"IPDL Background",30:"DOM Worker",32:"DOM Worker",33:"SysProxySetting",34:"ProxyResolution",35:"DataStorage",36:"URL Classifier",37:"DNS Resolver #1",38:"mozStorage #1",39:"DataStorage",40:"DataStorage",41:"Classifier Update",42:"DNS Resolver #2",46:"ImageBridgeChild",49:"StreamTrans #14",52:"ProcessHangMon",50:"SaveScripts",51:"Cache I/O",52:"mozStorage #3",53:"DNS Resolver #3",54:"mozStorage #4",55:"mozStorage #5",56:"localStorage DB",57:"Lazy Idle",
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

The crash report is several pages of data. We need the report numbers to see the whole report.

'''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

Umnikazi wombuzo

Same problem on a second machine. Looks like it happens only on machines with Sierra OS? And one more thing, this problem appears only in the company not at home. This means it has something to do with the proxy settings, suppose. If this theme is from interest I could give a more precise description?

Same problem on a second machine. Looks like it happens only on machines with Sierra OS? And one more thing, this problem appears only in the company not at home. This means it has something to do with the proxy settings, suppose. If this theme is from interest I could give a more precise description?
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

QQ, to make sure it is not a profile issue, did you use Firefox Sync between the two computers you tested on?

Second, can you start Firefox with the Profile Manager?

QQ, to make sure it is not a profile issue, did you use Firefox Sync between the two computers you tested on? Second, can you start Firefox with the Profile Manager? *[[Use the Profile Manager to create and remove Firefox profiles]]

Umnikazi wombuzo

Why are you asking things they are irrelevant to the matter? I already said I made a clean install. I also did completely remove Firefox and installed it brand new! Common to this computer is OS X Sierra and company network (proxy etc.) There are no problems in a Home environment. Six other iMac's in the same office are running OS X ElCapitan with the same proxy settings and have no problem with Firefox. So, if this theme is from interest I could give a more precise description?

Why are you asking things they are irrelevant to the matter? I already said I made a clean install. I also did completely remove Firefox and installed it brand new! Common to this computer is OS X Sierra and company network (proxy etc.) There are no problems in a Home environment. Six other iMac's in the same office are running OS X ElCapitan with the same proxy settings and have no problem with Firefox. So, if this theme is from interest I could give a more precise description?
FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And at least one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be affected.

Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And at least one folder in the profile of each user on the computer. If you remove the Firefox folder, the user folders would not be affected.