X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After installing a quicker PC, Firefox crashs every 3d time and again and again

Kuphostiwe

Firefox crahs when I open sites with a lot of advertisement like News-Sites or Sites of companies when I open sites with log-on-requests

Firefox crahs when I open sites with a lot of advertisement like News-Sites or Sites of companies when I open sites with log-on-requests

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 26.0 r0

Isisebenziso

  • Firefox 54.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/54.0.1/WINNT/de/

Izandiso

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Citavi Picker 2016.8.4 ({8AA36F4F-6DC7-4c06-77AF-5035170634FE})
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Multi-process staged rollout 1.50 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.1 (webcompat@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 630
  • adapterDescription2:
  • adapterDeviceID: 0x5912
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 07a11028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300 ] DISPLAY2 [ Gamma: 2,2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ]
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.1358
  • driverDate: 3-9-2017
  • driverDate2:
  • driverVersion: 21.20.16.4627
  • driverVersion2:
  • failures: [u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32.dll v=0.0.0.0', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • indices: [0, 226, 227, 228, 229, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009719) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009719) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
mattcamp 42 izisombululo 356 izimpendulo
Kuphostiwe

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

In addition to the standard indications provided above, if you visit websites displaying lots of ads, they might end up using most of your RAM and that's why your Firefox crashes.

I'd recommend using Adblock Plus to prevent ads from being displayed.

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. '''In addition to the standard indications provided above,''' if you visit websites displaying lots of ads, they might end up using most of your RAM and that's why your Firefox crashes. I'd recommend using [https://adblockplus.org/ Adblock Plus] to prevent ads from being displayed.
Tonnes
  • Locale Leader
246 izisombululo 1454 izimpendulo
Kuphostiwe

Try installing a more recent graphics driver from here. Also see if you can reproduce the crash in Firefox Safe Mode.

Try installing a more recent graphics driver from [https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 here]. Also see if you can reproduce the crash in [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]].

Umnikazi wombuzo

To Mattcamp five last reports: bp-9a3f14c4-6649-4310-9997-cd9ca1170729 29.7.17 16:51 bp-60de3dbb-02df-439e-832e-17b9d1170727 27.7.17 16:07 bp-3f9efea1-3619-4057-b70f-e387c1170726 26.7.17 13:56 bp-d618f22c-f086-45af-9789-f8b920170725 25.7.17 22:04 bp-efa527c1-34a3-40c3-b41f-c04ce1170701 1.7.17 16:56

To Mattcamp five last reports: bp-9a3f14c4-6649-4310-9997-cd9ca1170729 29.7.17 16:51 bp-60de3dbb-02df-439e-832e-17b9d1170727 27.7.17 16:07 bp-3f9efea1-3619-4057-b70f-e387c1170726 26.7.17 13:56 bp-d618f22c-f086-45af-9789-f8b920170725 25.7.17 22:04 bp-efa527c1-34a3-40c3-b41f-c04ce1170701 1.7.17 16:56
mattcamp 42 izisombululo 356 izimpendulo
Kuphostiwe

I found a solution that apparently worked for another case where the crash reason was the same (EXCEPTION_ACCESS_VIOLATION_WRITE).

The link to the solution is available here.

I found a solution that apparently worked for another case where the crash reason was the same (EXCEPTION_ACCESS_VIOLATION_WRITE). The link to the solution is available [https://support.mozilla.org/en-US/questions/958870 here].

Umnikazi wombuzo

Sorry, mattcamp, I disabled the hardware- acceleration. Didn't help.

Sorry, mattcamp, I disabled the hardware- acceleration. Didn't help.
mattcamp 42 izisombululo 356 izimpendulo
Kuphostiwe

Maybe Adblock Plus could help you with this issue, then.

Maybe Adblock Plus could help you with this issue, then.
Tonnes
  • Locale Leader
246 izisombululo 1454 izimpendulo
Kuphostiwe

Please read my previous message and have a look at this and this bug.

You could test a nightly build or Beta 55 to find out if these bugs are valid for you and to see if the issue will be resolved in 55. Another option would be to wait until next week when 55 is scheduled for release. And a third would be to experiment with previous Intel driver versions, given their number of recent updates and the bug info. ;)

Warning: if you want to test with 55, be sure to create a new and separate profile for it (or copy your current profile folder somewhere and restore it before reverting to 54), since they will not be backwards compatible after using them with 55.

Please read my previous message ''and'' have a look at [https://bugzilla.mozilla.org/show_bug.cgi?id=1242659 this] and [https://bugzilla.mozilla.org/show_bug.cgi?id=1325980 this bug]. You could test a nightly build or Beta 55 to find out if these bugs are valid for you and to see if the issue will be resolved in 55. Another option would be to wait until next week when 55 is scheduled for release. <sub>And a third would be to experiment with previous Intel driver versions, given their number of recent updates and the bug info. ;)</sub> '''Warning''': if you want to test with 55, be sure to create a new and separate profile for it (or copy your current [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|profile folder]] somewhere and restore it before reverting to 54), since they will not be backwards compatible after using them with 55.