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I'm in a constant loop: I enter my password, I get a confirmation email, I enterr the passcode, Sync tells me my password is incorrect--how do I escape?

Kuphostiwe

I have Firefox sync on about 6 devices. I am having problems logging in on just 1 device. I don't want to have to relog in on all the other devices just because I'm stuck in a weird loop on this 1 computer. The loop is that I enter my password, I get a confirmation code, I enter the code, then it tells me the password was wrong. I tried starting over and entering the wrong password once to see what it did--it told me the password was wrong and didn't send a passcode. So, I must be entering the correct password the other times (I have tried 4 times), but it never lets me in.

I have Firefox sync on about 6 devices. I am having problems logging in on just 1 device. I don't want to have to relog in on all the other devices just because I'm stuck in a weird loop on this 1 computer. The loop is that I enter my password, I get a confirmation code, I enter the code, then it tells me the password was wrong. I tried starting over and entering the wrong password once to see what it did--it told me the password was wrong and didn't send a passcode. So, I must be entering the correct password the other times (I have tried 4 times), but it never lets me in.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 26.0 r0

Isisebenziso

  • Firefox 54.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/54.0.1/WINNT/en-US/

Izandiso

  • 1-Click YouTube Video Downloader 3.0.4 (YoutubeDownloader@PeterOlayev.com)
  • AdBlock 3.4.1 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Adblock Plus Pop-up Addon 0.9.2.1-signed.1-signed (adblockpopups@jessehakanen.net)
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Download Manager (S3) 4.11 (s3download@statusbar)
  • Downloads Context Menu 1.7 (downloadscontextmenu@bmproductions)
  • Evernote Web Clipper 6.12.1.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • feedly 16.0.528.1-signed.1-signed (feedly@devhd)
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Follow-on Search Telemetry 0.9.1 (followonsearch@mozilla.com)
  • Greasemonkey 3.11 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Kaspersky Protection 5.0.141-12-20170704091344 (light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com)
  • Multi-process staged rollout 1.85 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Print pages to PDF 0.1.9.3.1-signed (printPages2Pdf@reinhold.ripper)
  • Pushbullet 335 (jid1-BYcQOfYfmBMd9A@jetpack)
  • RightToClick 2.9.6 ({cd617375-6743-4ee8-bac4-fbf10f35729e})
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.1 (webcompat@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 6670
  • adapterDescription2:
  • adapterDeviceID: 0x6758
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 318c1682
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.1358
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • failures: [u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.', u'CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died.']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • indices: [0, 1, 2, 3, 4, 5, 6, 7]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d4e) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008d4e) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

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Misc

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  • Ukufinyeleleka: Cha
the-edmeister
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Kuphostiwe

3rd Party Cookies enabled? You're not running in Private Browsing Mode are you?

Try it in the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

3rd Party Cookies enabled? You're not running in Private Browsing Mode are you? Try it in the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Umnikazi wombuzo

the-edmeister said

3rd Party Cookies enabled? You're not running in Private Browsing Mode are you? Try it in the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Not in Private Browsing, nothing unusual enabled. I closed Firefox, and closed and restarted my computer. Upon restart, sync still was not enabled, but this time it accepted my password without emailing a passcode. So, the issue went away, but I have no idea what caused it.

''the-edmeister [[#answer-992232|said]]'' <blockquote> 3rd Party Cookies enabled? You're not running in Private Browsing Mode are you? Try it in the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode </blockquote> Not in Private Browsing, nothing unusual enabled. I closed Firefox, and closed and restarted my computer. Upon restart, sync still was not enabled, but this time it accepted my password without emailing a passcode. So, the issue went away, but I have no idea what caused it.