Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can anyone help identify why my firefox is crashing?

  • 1 baphendule
  • 1 inale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu FredMcD

more options

This has happened several times over the past couple weeks. I have already tried turning hardware acceleration off. If anyone can help I would appreciate it.

https://crash-stats.mozilla.com/report/index/6d51fd9a-847a-4b70-b4e0-5d0aa0170719

This has happened several times over the past couple weeks. I have already tried turning hardware acceleration off. If anyone can help I would appreciate it. https://crash-stats.mozilla.com/report/index/6d51fd9a-847a-4b70-b4e0-5d0aa0170719

All Replies (1)

more options

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.15063

bp-6d51fd9a-847a-4b70-b4e0-5d0aa0170719 Signature: js::jit::ValueNumberer::visitDefinition

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration