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The procedure entry point ?DllBlocklist_Initialize@@YAXXZ could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Kuphostiwe

Out of sudden I am getting this error message when I start fire fox

The procedure entry point ?DllBlocklist_Initialize@@YAXXZ could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\firefox.exe

I tried reinstall, uninstall, reinstall, etc and it is not working out for me yet!

Out of sudden I am getting this error message when I start fire fox The procedure entry point ?DllBlocklist_Initialize@@YAXXZ could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\firefox.exe I tried reinstall, uninstall, reinstall, etc and it is not working out for me yet!

Isisombululo esikhethiwe

Since you run version 36 and looking at this question, what happens when you install version 36.0.1 if not using it already?

Additionally I’d think of running a System File Check (sfc.exe) as suggested there.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729)

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5348 izisombululo 23619 izimpendulo
Kuphostiwe

hi, that's unusual. next to the security software already in place, can you please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner and see if they come up with some stuff?

hi, that's unusual. next to the security software already in place, can you please run a scan with various other security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner] and see if they come up with some stuff?

Impendulo Ewusizo

almost 10 days and still same issue and i need mozilla urgently

almost 10 days and still same issue and i need mozilla urgently
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding .old to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Umnikazi wombuzo

FredMcD said

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder. Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let me see if I got you correctly before I judge your respond since I am not so tech savy. I have uninstalled firefox, then removed traces of it, from register and Program 86x, then reinstalled firefox. If that is what you are trying to say, it has not worked at all!

''FredMcD [[#answer-980585|said]]'' <blockquote> Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding .old to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia </blockquote> Let me see if I got you correctly before I judge your respond since I am not so tech savy. I have uninstalled firefox, then removed traces of it, from register and Program 86x, then reinstalled firefox. If that is what you are trying to say, it has not worked at all!

Umnikazi wombuzo

I have run a system resort point before the problem occurred and reinstalled firefox (version 36 - the one I like) Now I am getting a new error message as follow The program can't start because "mozglue.dll" is missing from your computer. Try reinstalling the program to fix this problem.

I have run a system resort point before the problem occurred and reinstalled firefox (version 36 - the one I like) Now I am getting a new error message as follow The program can't start because "mozglue.dll" is missing from your computer. Try reinstalling the program to fix this problem.
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

You need to do a full install because that file is missing.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

https://www.mozilla.org/en-US/firefox/organizations/notes/

https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

You need to do a full install because that file is missing. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Umnikazi wombuzo

I have manually installed the missing dll file and now I have a new error message "couldn't load XPCOM"

I have manually installed the missing dll file and now I have a new error message "couldn't load XPCOM"
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

FredMcD said

You need to do a full install because that file is missing.
''FredMcD [[#answer-981651|said]]'' <blockquote> You need to do a full install because that file is missing. </blockquote>

Umnikazi wombuzo

I reinstalled it but it is not working out.

I reinstalled it but it is not working out.
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe
Did you do a full clean reinstall? see https://support.mozilla.org/en-US/questions/1164273#answer-980585

Umnikazi wombuzo

FredMcD said

Did you do a full clean reinstall? see https://support.mozilla.org/en-US/questions/1164273#answer-980585

Yes I did, and got the error msg.

''FredMcD [[#answer-982123|said]]'' <blockquote> Did you do a full clean reinstall? see https://support.mozilla.org/en-US/questions/1164273#answer-980585 </blockquote> Yes I did, and got the error msg.

Umnikazi wombuzo

a new error message "couldn't load XPCOM"

a new error message "couldn't load XPCOM"
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

The full installer should have installed all of the needed files.

I called for more help.

The full installer should have installed all of the needed files. I called for more help.

Umnikazi wombuzo

No It did not install all the needed files and as a result the error message is now "couldn't load XPCOM"

No It did not install all the needed files and as a result the error message is now "couldn't load XPCOM"
cor-el
  • Top 10 Contributor
  • Moderator
17865 izisombululo 161664 izimpendulo
Kuphostiwe

Did you delete the Firefox program folder before reinstalling Firefox?

You can also try to install Firefox in Windows Safe Mode.

Did you delete the Firefox program folder before reinstalling Firefox? You can also try to install Firefox in Windows Safe Mode.

Umnikazi wombuzo

Yes I did delete it before reinstall.

I tried but still same problem.

Yes I did delete it before reinstall. I tried but still same problem.
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

And Windows Safe Mode?

And Windows Safe Mode?

Umnikazi wombuzo

Nope it did not work out.

Nope it did not work out.
Tonnes
  • Locale Leader
246 izisombululo 1454 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Since you run version 36 and looking at this question, what happens when you install version 36.0.1 if not using it already?

Additionally I’d think of running a System File Check (sfc.exe) as suggested there.

Since you run version 36 and looking at [/questions/1048848 this question], what happens when you install [http://ftp.mozilla.org/pub/firefox/releases/36.0.1/win32/ version 36.0.1] if not using it already? Additionally I’d think of running a System File Check (sfc.exe) as suggested there.

Impendulo Ewusizo

I installed 36.0.1 and Firefox is working on my laptop now. Thanks!

I installed 36.0.1 and Firefox is working on my laptop now. Thanks!