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Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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Suddenly I can't run Firefox on my Windows 10. It's always appear Mozilla Crash Report in start and not open firefox.

I was try unistall and reinstall the new one but Its happen same. I was try to run in safe mode, still happen same. Please help me.

This is the report AvailablePageFile: 2953125888 AvailablePhysicalMemory: 2134409216 AvailableVirtualMemory: 4091494400 BlockedDllList: BreakpadReserveAddress: 53805056 BreakpadReserveSize: 67108864 BuildID: 20161208153507 CrashTime: 1495845606 InstallTime: 1483056370 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 259 StartupTime: 1495845606 SystemMemoryUsePercentage: 50 Throttleable: 1 TotalPageFile: 5768794112 TotalPhysicalMemory: 4292399104 TotalVirtualMemory: 4294836224 URL: UptimeTS: 7.6779235 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 50.1.0

This report also contains technical information about the state of the application when it crashed.

and this is Crash ID: bp-2964e755-e27f-4349-86cc-c5f801170527


All Replies (1)

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Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.10240

You are running an old version of Firefox. Update Firefox to the latest version 51.0.3

bp-2964e755-e27f-4349-86cc-c5f801170527 Signature: chtbrkg.dll@0x1beb1

This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0

chtbrkg.dll = Adware

You may have ad/mal-ware. Further information can be found in this article;

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.