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Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu FredMcD

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Hello

Suddenly I can't run Firefox on my Windows 10. It's always appear Mozilla Crash Report in start and not open firefox.

I was try unistall and reinstall the new one but Its happen same. I was try to run in safe mode, still happen same. Please help me.

This is the report AvailablePageFile: 2953125888 AvailablePhysicalMemory: 2134409216 AvailableVirtualMemory: 4091494400 BlockedDllList: BreakpadReserveAddress: 53805056 BreakpadReserveSize: 67108864 BuildID: 20161208153507 CrashTime: 1495845606 InstallTime: 1483056370 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 259 StartupTime: 1495845606 SystemMemoryUsePercentage: 50 Throttleable: 1 TotalPageFile: 5768794112 TotalPhysicalMemory: 4292399104 TotalVirtualMemory: 4294836224 URL: UptimeTS: 7.6779235 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 50.1.0

This report also contains technical information about the state of the application when it crashed.


and this is Crash ID: bp-2964e755-e27f-4349-86cc-c5f801170527

thanks

All Replies (1)

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Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.10240

You are running an old version of Firefox. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 51.0.3


bp-2964e755-e27f-4349-86cc-c5f801170527 Signature: chtbrkg.dll@0x1beb1

This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0

chtbrkg.dll = Adware


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.