Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes on start up

  • 27 uphendule
  • 6 zinale nkinga
  • 198 views
  • Igcine ukuphendulwa ngu lilsmokey

more options

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

All Replies (7)

more options

Please post the new cash reports.

more options

Latest crash report:

Crash ID: bp-10f25736-0d1c-402e-a555-f29eb1170526

more options

you can use the tool at https://www.microsoft.com/software-download/windows10 to create an install-dvd or usb-stick in order to reinstall windows 10 cleanly.

more options

bp-10f25736-0d1c-402e-a555-f29eb1170526 Signature: StringCopyWorkerW

mbae.dll = Malwarebytes Anti-Exploit

more options

so what does the above actually mean?

do i need to download something?

more options
more options

hey guys, Thanks for the help however I have managed to get my laptop working properly again. I did a clean install of windows 10 so thanks philipp. thanks for your input too Fred. appreciate it guys cheers!

  1. 1
  2. 2