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Videos stuck on "Loading ad"

Kuphostiwe

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 17.9.20044
  • DivX Web Player version 3.8.2.404
  • Fire IE DLL
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.131.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Plug-in for detecting Nero Kwik Media.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.8.198
  • 5.1.50906.0
  • VLC media player Web Plugin

Isisebenziso

  • Firefox 52.1.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/52.1.2/WINNT/en-US/

Izandiso

  • abcTajpu "a b c type-oo" 1.8.5.1-signed.1-signed ({15a7ef52-8a77-426e-9e17-e21af257d7c8})
  • AniWeather 0.8.50.1-signed.1-signed ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • Application Update Service Helper 1.5 (aushelper@mozilla.org)
  • Ayn Ayn 1.15.2 (aynayn@zeevbelkin.com)
  • Baha'i Calendar 1.4.0.1-signed.1-signed (omid@mamad.net)
  • Classic Theme Restorer 1.6.6 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Date Picker/Calendar 2.1.73.1-signed.1-signed ({A6A0B3F6-6D2D-4c55-96C1-7481BEA2EBF8})
  • Delete Bookmark Icons 0.7.1 ({04514a2c-a3ab-4f47-8688-55f911b0fe75})
  • Diagnostics 1.0 (diagnostics@mozilla.org)
  • Favicon Restorer 1.4.1-signed.1-signed (faviconrestorer@masserog.it)
  • Fire IE 0.4.6.2 (fireie@fireie.org)
  • Flagfox 5.1.22 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Font Finder 0.1.7 ({a658a273-612e-489e-b4f1-5344e672f4f5})
  • Font Finder 1.2.3 (fontfinder@bendodson.com)
  • Font Information 0.3.1.1-signed.1-signed ({70ded480-0a45-4099-84d1-65aa1cb1575e})
  • Forecastfox (fix version) 3.4 (forecastfox@s3_fix_version)
  • Greasemonkey 3.11 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Hebrew Calendar 1.0.7.4 ({C4A22BA1-6D61-45F1-82A9-140FD33F1110})
  • ImTranslator 10.36 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • Islamic Date 0.1.2.1-signed.1-signed (islamicdate@tantos.web.id)
  • Multi-process staged rollout 1.9 (e10srollout@mozilla.org)
  • Organize Status Bar (Revived) 0.1.0.1-signed.1-signed (obsrev@alexancarlproject.net)
  • Padma 0.4.15.1-signed.1-signed ({3e450467-892a-45b8-9ed8-90e8d3bf2ad7})
  • Places Maintenance 2.0.2 (places-maintenance@bonardo.net)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Protect My Choices 1.1.14 ({dc501fe1-520b-41f2-9421-ecbb2e7f0255})
  • ProxTube 2.3.9 (ich@maltegoetz.de)
  • Send HSTS Priming Requests 1.0 (hsts-priming@mozilla.org)
  • SHA-1 deprecation staged rollout 1.3 (disableSHA1rollout@mozilla.org)
  • Status-4-Evar 2016.10.11.01 (status4evar@caligonstudios.com)
  • Sun Cult 1.3.20150730 (suncult@sf.net)
  • Theme Font & Size Changer 53.0 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • Video WithOut Flash 3.1.2 (vwof@drev.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Download YouTube Videos as MP4 1.8.10 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060}) (Akusebenzi)
  • IE Tab 2 (FF 3.6+) 6.2.18.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}) (Akusebenzi)
  • Norton Security Toolbar 2017.9.2.2 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: AMD Radeon (TM) R9 M365X
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x6821
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x1002
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 11-10-2016
  • driverDate2: 8-6-2015
  • driverVersion: 20.19.15.4549
  • driverVersion2: 15.201.1101.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Your System Details shows you are using Firefox 52.1.2

There is no such version. Download Firefox For All languages And Systems {web link}

Your System Details shows you are using Firefox 52.1.2 There is no such version. '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}

Impendulo Ewusizo

Strange, because I used that version. Updated now to version 53.0.3. The problem still remains the same.

Strange, because I used that version. Updated now to version 53.0.3. The problem still remains the same.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.
cor-el
  • Top 10 Contributor
  • Moderator
17470 izisombululo 157900 izimpendulo
Kuphostiwe

Firefox 52.1.2 is the current ESR 52 version.

What media player is used?

Flash based or the HTML5 media player in your case?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

Firefox 52.1.2 is the current ESR 52 version. What media player is used? Flash based or the HTML5 media player in your case? Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again.

Umnikazi wombuzo

Thank you for your suggestions. Adblocker is not an option because one of the sites won't work at all with adblocker. This also happens in safe mode and with all plugins disabled and I also checked the hardware acceleration. Nothing helped. Microsoft Edge does not load either, but everything works fine in Chrome.

Thank you for your suggestions. Adblocker is not an option because one of the sites won't work at all with adblocker. This also happens in safe mode and with all plugins disabled and I also checked the hardware acceleration. Nothing helped. Microsoft Edge does not load either, but everything works fine in Chrome.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Load the web page. After the page is loaded, click the down arrow next to the AdBlock icon. Now select Disable on <website>. Reload the page.

Load the web page. After the page is loaded, click the down arrow next to the AdBlock icon. Now select '''Disable on <website>.''' Reload the page.

Umnikazi wombuzo

As I said, the website is blocked when I use an adblocker and I can't see anything. When I use adblocker and unblock this website, the "loading ad" is unblocked too. This just moves in circles.

As I said, the website is blocked when I use an adblocker and I can't see anything. When I use adblocker and unblock this website, the "loading ad" is unblocked too. This just moves in circles.
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

Exactly the same question was posted here yesterday :

https://support.jwplayer.com/customer/portal/questions/17040587-videos-stuck-on-loading-ad-

(no answer, yet   ........  )

Exactly the same question was posted here yesterday : https://support.jwplayer.com/customer/portal/questions/17040587-videos-stuck-on-loading-ad- (no answer, yet &nbsp; ........ &nbsp;)

Umnikazi wombuzo

I posted the question there as well. Apparently, not many people have this problem, otherwise there would be more discussions on the web.

I posted the question there as well. Apparently, not many people have this problem, otherwise there would be more discussions on the web.
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

To see what's going on here, I went to check out the videos on Der Spiegel,   and they play just fine for me. In your first post you already said that you tried Safe Mode and that you do not use AdBlock Plus,   but   (stab in the dark) :   is your VLC media player up to date   ?   (latest version : 2.2.5.1)

To see what's going on here, I went to check out the videos on Der Spiegel, &nbsp; and they play just fine for me. In your first post you already said that you tried Safe Mode and that you do not use AdBlock Plus, &nbsp; but &nbsp; (stab in the dark) : &nbsp; is your VLC media player up to date &nbsp; ? &nbsp; (latest version : 2.2.5.1)

Okulungisiwe ngu Happy112

Umnikazi wombuzo

Thank you for staying on with me! But no, VLC Player is up to date, so this can't be the cause.

Thank you for staying on with me! But no, VLC Player is up to date, so this can't be the cause.
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

The fact that you have the same problem when you use Edge, indicates that this is not a Firefox issue   (yay   !).

Went to check out every JWPlayer article I could find, to see if there were any clues there,   but where did I wind up   ? Right :   https://support.jwplayer.com/customer/portal/questions/17040587-videos-stuck-on-loading-ad-   (the question that you posted there)

Guess we'll have to wait for them to finally come up with an aswer. You could tell them that you have posted this on a public forum,   where everybody can see it   ........   ;)

The fact that you have the same problem when you use Edge, indicates that this is not a Firefox issue &nbsp; (yay &nbsp; !). Went to check out every JWPlayer article I could find, to see if there were any clues there, &nbsp; but where did I wind up &nbsp; ? Right : &nbsp; https://support.jwplayer.com/customer/portal/questions/17040587-videos-stuck-on-loading-ad- &nbsp; (the question that you posted there) Guess we'll have to wait for them to finally come up with an aswer. You could tell them that you have posted this on a public forum, &nbsp; where everybody can see it &nbsp; ........ &nbsp; ;)

Umnikazi wombuzo

And I also know now it is ad-related. The ad doesn't load and everything gets stuck. Videos without ad play fine.

And I also know now it is ad-related. The ad doesn't load and everything gets stuck. Videos without ad play fine.
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

worldworm said

And I also know now it is ad-related. The ad doesn't load and everything gets stuck. Videos without ad play fine.

Whoa   !   I always get mad at people when they overlook something that was mentioned in the original question,   but now I caught myself doing it,   cause you   did   mention:

a "Loading ad" screen
Went to look for an answer as to what this could mean, but couldn't find anything. Would it be possible for you to provide a screenshot of such message   ?

''worldworm [[#answer-971037|said]]'' <blockquote> And I also know now it is ad-related. The ad doesn't load and everything gets stuck. Videos without ad play fine. </blockquote> Whoa &nbsp; ! &nbsp; I always get mad at people when they overlook something that was mentioned in the original question, &nbsp; but now I caught myself doing it, &nbsp; cause you &nbsp; ''did'' &nbsp; mention: ''''' a "Loading ad" screen''''' <BR> Went to look for an answer as to what this could mean, but couldn't find anything. Would it be possible for you to provide a screenshot of such message &nbsp; ?

Umnikazi wombuzo

This is how it looks like (with no changes, will go forever like this):

This is how it looks like (with no changes, will go forever like this):
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

Has to be JavaScript related   (I think   ...... )

A complete stab in the dark,   but would you give this add-on a try :

https://addons.mozilla.org/en-US/firefox/addon/firebug/

(In   about:config   the preference   'javascript.enabled'   has it's value set to   'true',   right   ?)

Has to be JavaScript related &nbsp; (I think &nbsp; ...... ) A complete stab in the dark, &nbsp; but would you give this add-on a try : https://addons.mozilla.org/en-US/firefox/addon/firebug/ (In &nbsp; about:config &nbsp; the preference &nbsp; 'javascript.enabled' &nbsp; has it's value set to &nbsp; 'true', &nbsp; right &nbsp; ?)

Umnikazi wombuzo

Yes, javascript.enabled is set to true.

Yes, javascript.enabled is set to true.
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

Just saw the response you got from   JWPlayer :

https://support.jwplayer.com/customer/portal/questions/17040587-videos-stuck-on-loading-ad-

Looks like you need to ask Der Spiegel and Süddeutsche Zeitung who their
ad tag provider is   .......

About ad tags :   https://wiki.appnexus.com/display/industry/Ad+Tags

Just saw the response you got from &nbsp; JWPlayer : https://support.jwplayer.com/customer/portal/questions/17040587-videos-stuck-on-loading-ad- Looks like you need to ask Der Spiegel and Süddeutsche Zeitung who their <BR>ad tag provider is &nbsp; ....... About ad tags : &nbsp; https://wiki.appnexus.com/display/industry/Ad+Tags
flhdlg 0 izisombululo 1 izimpendulo
Kuphostiwe

worldworm said

Strange, because I used that version. Updated now to version 53.0.3. The problem still remains the same.
''worldworm [[#answer-970148|said]]'' <blockquote> Strange, because I used that version. Updated now to version 53.0.3. The problem still remains the same. </blockquote>
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

Impendulo Ewusizo

flhdlg said

worldworm said
Strange, because I used that version. Updated now to version 53.0.3. The problem still remains the same.

Did you want to say or ask something   ?

''flhdlg [[#answer-972427|said]]'' <blockquote> ''worldworm [[#answer-970148|said]]'' <blockquote> Strange, because I used that version. Updated now to version 53.0.3. The problem still remains the same. </blockquote> </blockquote> Did you want to say or ask something &nbsp; ?