Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Homepage and virus issues.

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu philipp

more options

Greetings! Hope you are doing well. I am writing to inform the community of users about a rather unpopular problem that novice computer and internet users such as myself face.

It's regarding this unwanted homepage that keeps opening every time I open up my browser. Let me also tell you that I have tried all the general solutions possible. By general I mean the solutions that are available to the community of users page, Mozilla Support on Twitter and the other popular sites that help you with web-based issues.

  1. 1- Trying to reset my browser the usual way. Going on the 'Settings' menu. Setting my homepage from there. Doesn't work. Every time I open my Firefox, it redirects to the undesired, possibly malicious search engine. (Titled: startpage123.com or searchinme.com).
  1. 2- Other than solution #1, I also tried resetting the web page from the Mozilla Shortcut Window. Things got a little interesting here. Turns out I don't have the menu with the bar that gives you area to submit the new web page. Therefore, I wasn't able to use that as well folks.

If you have any other solutions that I haven't tried, please help. I would really like some help from you all.

Greetings! Hope you are doing well. I am writing to inform the community of users about a rather unpopular problem that novice computer and internet users such as myself face. It's regarding this unwanted homepage that keeps opening every time I open up my browser. Let me also tell you that I have tried all the general solutions possible. By general I mean the solutions that are available to the community of users page, Mozilla Support on Twitter and the other popular sites that help you with web-based issues. #1- Trying to reset my browser the usual way. Going on the 'Settings' menu. Setting my homepage from there. Doesn't work. Every time I open my Firefox, it redirects to the undesired, possibly malicious search engine. (Titled: startpage123.com or searchinme.com). #2- Other than solution #1, I also tried resetting the web page from the Mozilla Shortcut Window. Things got a little interesting here. Turns out I don't have the menu with the bar that gives you area to submit the new web page. Therefore, I wasn't able to use that as well folks. If you have any other solutions that I haven't tried, please help. I would really like some help from you all.
Ama-screenshot ananyekiwe

All Replies (1)

more options

hi Anand, this looks like a problem possibly caused by adware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware