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Connection reset while page loading on all https sites

Kuphostiwe

I have a 'creeping' failure problem - at first it was just on my accountant's website, but it seems to be spreading to other sites. The common factor is that they are all 'secure' websites - their urls all begin with https. Instead of the website, I get a page saying "Secure connection failed. The connection to the server was reset while the page was loading". I can still acces the websites using my Linux Ubuntu machine, but it's slow and clunky - it's an old machine with limited memory - but I think this means that it's not related to my ADSL router. I don't know if the two are related, but this problem began on the same day as my Thunderbird stopped loading remote images following an update, even though remote images are enabled explicitly.

I have a 'creeping' failure problem - at first it was just on my accountant's website, but it seems to be spreading to other sites. The common factor is that they are all 'secure' websites - their urls all begin with https. Instead of the website, I get a page saying "Secure connection failed. The connection to the server was reset while the page was loading". I can still acces the websites using my Linux Ubuntu machine, but it's slow and clunky - it's an old machine with limited memory - but I think this means that it's not related to my ADSL router. I don't know if the two are related, but this problem began on the same day as my Thunderbird stopped loading remote images following an update, even though remote images are enabled explicitly.

Isisombululo esikhethiwe

I missed your above reply.

The certificate is issued by DIGITALMARKETRESEARCHAPPS PTY LTD

I found an older thread about this:

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 25.0 r0

Isisebenziso

  • Firefox 53.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/53.0/WINNT/en-GB/

Izandiso

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • AVG Web TuneUp 4.3.7.452 (avg@toolbar)
  • GfK Internet 3.5.68 (gacela2@nurago.com)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • UW CashBack Wizard 1.0.7 (@uw-cashback-wizard-pub)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Flashblock 1.5.20 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Akusebenzi)
  • RealDownloader 17.0.13 ({9D2AA73B-6049-4799-B8AC-925723370070}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce 210
  • adapterDescription2:
  • adapterDeviceID: 0x0a65
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 3-4-2014
  • driverDate2:
  • driverVersion: 9.18.13.3523
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D11 vs_4_1 ps_4_1)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
jscher2000
  • Top 10 Contributor
8684 izisombululo 70998 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Assuming the server's not just overly busy, the connection reset message often means that Firefox and the server could not agree on proper parameters for the secure connection. That is unusual; it should be very rare to have that problem with well-run sites.

Your add-on list mentions an AVG extension. Assuming you run AVG, could you check its various settings (I mean outside of Firefox) to try to disable it from filtering your Firefox browsing to see whether that makes any difference?

Also, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)

Assuming the server's not just overly busy, the connection reset message often means that Firefox and the server could not agree on proper parameters for the secure connection. That is unusual; it should be very rare to have that problem with well-run sites. Your add-on list mentions an AVG extension. Assuming you run AVG, could you check its various settings (I mean outside of Firefox) to try to disable it from filtering your Firefox browsing to see whether that makes any difference? Also, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? (More info: [[Troubleshoot Firefox issues using Safe Mode]])

Umnikazi wombuzo

I closed the AVG extension, and started Firefox in safe mode, but the problem persists.

I closed the AVG extension, and started Firefox in safe mode, but the problem persists.
jscher2000
  • Top 10 Contributor
8684 izisombululo 70998 izimpendulo
Kuphostiwe

Can you check for any filtering that AVG does externally to Firefox. Sorry I don't know the details.

Can you check for any filtering that AVG does externally to Firefox. Sorry I don't know the details.

Umnikazi wombuzo

I have disabled AVG completely, although the latest update doesn't have any controls, just adverts for extra paid-for options, so I disabled it by stopping the processes. The latest problem is that mozilla support forum pages only display as text, and almost every site I visit it blocked because of certificate problems. This includes Google! Maybe it's time to remove Firefox and re-install it?

I have disabled AVG completely, although the latest update doesn't have any controls, just adverts for extra paid-for options, so I disabled it by stopping the processes. The latest problem is that mozilla support forum pages only display as text, and almost every site I visit it blocked because of certificate problems. This includes Google! Maybe it's time to remove Firefox and re-install it?
jscher2000
  • Top 10 Contributor
8684 izisombululo 70998 izimpendulo
Kuphostiwe

Phil16v said

The latest problem is that mozilla support forum pages only display as text, and almost every site I visit it blocked because of certificate problems. This includes Google! Maybe it's time to remove Firefox and re-install it?

Don't bother removing and reinstalling. What you're seeing is normal where there is a "man in the middle" of your connection. Let's see whether we can figure out who it is.

On this site, can you view the certificate and compare with the attached, which is what I see? In particular, what "Issuer" do you have listed, and are there any unexpected ones in the certificate hierarchy?

To view the certificate, either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Certificate"
  • (menu bar) Tools > Page Info > Security > "View Certificate"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Certificate" button

Thanks.

''Phil16v [[#answer-964654|said]]'' <blockquote>The latest problem is that mozilla support forum pages only display as text, and almost every site I visit it blocked because of certificate problems. This includes Google! Maybe it's time to remove Firefox and re-install it? </blockquote> Don't bother removing and reinstalling. What you're seeing is normal where there is a "man in the middle" of your connection. Let's see whether we can figure out who it is. On this site, can you view the certificate and compare with the attached, which is what I see? In particular, what "Issuer" do you have listed, and are there any unexpected ones in the certificate hierarchy? To view the certificate, either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Certificate" * (menu bar) Tools > Page Info > Security > "View Certificate" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Certificate" button Thanks.

Umnikazi wombuzo

The Google page doesn't show a certificate. I've attached a picture of the page and the security info. Racing Post also fails, and that one has a certificate, but it looks kosher to me.

The Google page doesn't show a certificate. I've attached a picture of the page and the security info. Racing Post also fails, and that one has a certificate, but it looks kosher to me.
cor-el
  • Top 10 Contributor
  • Moderator
17465 izisombululo 157833 izimpendulo
Kuphostiwe

If the SSL error code is linkified on the error page then please click this button to expand the certificate code and paste this code in a reply. That will allow us to decode the base64 certificate data. If you can open the certificate viewer then please post a screenshot that shows the issuer of the certificate.

If the SSL error code is linkified on the error page then please click this button to expand the certificate code and paste this code in a reply. That will allow us to decode the base64 certificate data. If you can open the certificate viewer then please post a screenshot that shows the issuer of the certificate.

Umnikazi wombuzo

It doesn't look like the pictures got attached. I've copied them to my Linux machine which renders the support website correctly.

It doesn't look like the pictures got attached. I've copied them to my Linux machine which renders the support website correctly.

Umnikazi wombuzo

I'm not sure what Cor-El means, but I've looked at the Racing Post certificate information and noticed that it can be exported, but as the export isn't an image, I don't seem to be able to upload it. If it would be of any use, maybe you could tell me where to put it?

I'm not sure what Cor-El means, but I've looked at the Racing Post certificate information and noticed that it can be exported, but as the export isn't an image, I don't seem to be able to upload it. If it would be of any use, maybe you could tell me where to put it?

Umnikazi wombuzo

Ok. I've realised what Cor-El means. The data from the SSL error code is as follows:

https://www.racingpost.com/

Peer's Certificate issuer is not recognised.

HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Certificate chain:

-----BEGIN CERTIFICATE-----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==

END CERTIFICATE-----
Ok. I've realised what Cor-El means. The data from the SSL error code is as follows: https://www.racingpost.com/ Peer's Certificate issuer is not recognised. HTTP Strict Transport Security: false HTTP Public Key Pinning: false Certificate chain: <pre>-----BEGIN CERTIFICATE----- MIIDWjCCAsegAwIBAgIQMBrozEzQMbxJJzDZgztyqDAJBgUrDgMCHQUAMIGEMSow KAYDVQQLEyFESUdJVEFMTUFSS0VUUkVTRUFSQ0hBUFBTIFBUWSBMVEQxKjAoBgNV BAoTIURJR0lUQUxNQVJLRVRSRVNFQVJDSEFQUFMgUFRZIExURDEqMCgGA1UEAxMh RElHSVRBTE1BUktFVFJFU0VBUkNIQVBQUyBQVFkgTFREMB4XDTE3MDUwMjIwMDkz M1oXDTM5MTIzMTIzNTk1OVowdTEqMCgGA1UECxMhRElHSVRBTE1BUktFVFJFU0VB UkNIQVBQUyBQVFkgTFREMSowKAYDVQQKEyFESUdJVEFMTUFSS0VUUkVTRUFSQ0hB UFBTIFBUWSBMVEQxGzAZBgNVBAMTEnd3dy5yYWNpbmdwb3N0LmNvbTCBnzANBgkq hkiG9w0BAQEFAAOBjQAwgYkCgYEAqnICwMZzG+t9hUxjLYdjVAmsWmYBfGKND2Cr DCd+KqN2AwzTnclZk6wYjxCJ9MDx2ppfa0rccu1y0nMo7pnR2BpiVDyIvBAuCPUp pK/s2Ul1IWjyFBdmZZpw2Z0BVZ86CT7LxtZ9bvZXVD+0Huse0zYJEQAlhnrbZZpj qJxv+4UCAwEAAaOB4jCB3zAMBgNVHRMBAf8EAjAAMBMGA1UdJQQMMAoGCCsGAQUF BwMBMIG5BgNVHQEEgbEwga6AEMXAtfbJIWUPPyFDggFVSr6hgYcwgYQxKjAoBgNV BAsTIURJR0lUQUxNQVJLRVRSRVNFQVJDSEFQUFMgUFRZIExURDEqMCgGA1UEChMh RElHSVRBTE1BUktFVFJFU0VBUkNIQVBQUyBQVFkgTFREMSowKAYDVQQDEyFESUdJ VEFMTUFSS0VUUkVTRUFSQ0hBUFBTIFBUWSBMVESCEMmOQgTBb0O+Rwb+CBv8Wtww CQYFKw4DAh0FAAOBgQBLlYiuA9AaeaS6/30ldpPDjc6NUqaOn5+Go4PkWXEWBR02 4DEAeVs5xObAMplmWdE6FxnwqPtG4Z4oEnjeURYQmQJSsI9OcxB4R+W6wHzfkwNb mBe969wxS7OuQfArEBX+7rVnFmWnFJ+GoZrJYtgcXr3J0GmaqRtLvK5HDaQ0nQ== -----END CERTIFICATE-----</pre>

Okulungisiwe ngu cor-el

cor-el
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  • Moderator
17465 izisombululo 157833 izimpendulo
Kuphostiwe

You can click the Advanced button in the second screenshot to expand the error message. If that shows a specific (blue) error message then you can click this item. In the third screenshot you can select the issuer, so we can see this data. You should also see this issuer data on the first screen of the certificate viewer (General pane).

You can click the Advanced button in the second screenshot to expand the error message. If that shows a specific (blue) error message then you can click this item. In the third screenshot you can select the issuer, so we can see this data. You should also see this issuer data on the first screen of the certificate viewer (General pane).
cor-el
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  • Moderator
17465 izisombululo 157833 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

I missed your above reply.

The certificate is issued by DIGITALMARKETRESEARCHAPPS PTY LTD

I found an older thread about this:

I missed your above reply. The certificate is issued by DIGITALMARKETRESEARCHAPPS PTY LTD I found an older thread about this: *[[/questions/936029]]

Umnikazi wombuzo

Uninstalling the e-Rewards app seems to have restored normal operation. Not only can I now get into all my favourite websites, but it's also allowed the remote images in Thunderbird to be loaded. I visted the e-Rewards website and left them a message asking why this hasn't been fixed yet. I won't hold my breath! Thanks to jscher2000 and Cor-El (I'm sure that's an old Martian name....)

Uninstalling the e-Rewards app seems to have restored normal operation. Not only can I now get into all my favourite websites, but it's also allowed the remote images in Thunderbird to be loaded. I visted the e-Rewards website and left them a message asking why this hasn't been fixed yet. I won't hold my breath! Thanks to jscher2000 and Cor-El (I'm sure that's an old Martian name....)