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Why do I ALWAYS CRASH on facebook?????

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  • Igcine ukuphendulwa ngu sunborn

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Whenever I log into Facebook with Firefox I ALWAYS CRASH. Why???

Isisombululo esikhethiwe

I have a problem where Facebook crashes but only if the messenger app is open. However, if the app is open, the browser tab crashes before I can close it.

I have a fix for my issue (if you never use messenger): Open up cookies; Search for "Facebook"; Highlight everything; Delete all cookies highlighted; Reload Facebook;

You will have to log in again, but this keeps my FB running if I don't click messenger.

Regards,

PS this is my ticket: https://support.mozilla.org/en-US/questions/1179228

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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I have posted crash reports to Firefox at least two dozen times and I always get the same result when I am on Facebook. Facebook crashes and I have to restart it over and over again. I now use MS Edge to log into Facebook with NO PROBLEMS AT ALL. Are You Listening Mozilla???????

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I have identical issue. I have posted to support and community in detail. Have done everything that has been suggested. Problem continues. Firefox runs everything but Facebook fine. But all I have to do is open FB and it first locks up the entire system and then crashes it. No recent crash reports because this happens so fast my computer doesn't have time to generate them. I also am able to use Edge to access Facebook, but I dislike Edge so use it only for that purpose. Thought recent updates would help, but problem is worse because I can no longer even send reports. Please, what is going on?

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Here are the submitted crash reports as listed in my computer under "about:crashes". They do not represent all the crashes, which are many. There are also two "unsent crash reports".

Report ID Date Submitted bp-e88ecc31-3b09-4b74-bf19-3a1781170528 5/28/17 3:22 PM bp-efbef73e-1352-4237-9b45-f1b230170522 5/22/17 9:55 AM bp-bc32b406-32f4-4e8e-b5f5-a16d70170517 5/17/17 10:56 AM bp-02dcc8a3-520d-4eda-b75f-2d7a01170517 5/17/17 9:53 AM bp-d35d7be2-d5e4-4cd9-b882-3d7190170517 5/17/17 9:42 AM bp-5a88909d-d236-490b-af51-f15411170516 5/16/17 7:57 AM bp-12992078-60d3-454c-bd5e-f9c5e2170412 4/11/17 8:59 PM bp-8b0ce8ee-ba08-498d-bf22-51be82170328 3/28/17 5:38 PM bp-3fa20ec7-1a27-4820-bbcd-383ba2170214 2/14/17 12:24 PM bp-b73d36de-bb3c-439c-a592-f5b932170205 2/4/17 10:25 PM bp-a9809c76-35c7-4cb4-8747-44be92170110 1/9/17 8:47 PM bp-7fb37921-88c1-4b3d-b5cf-ee7672161010 10/9/16 10:39 PM

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Isisombululo Esikhethiwe

I have a problem where Facebook crashes but only if the messenger app is open. However, if the app is open, the browser tab crashes before I can close it.

I have a fix for my issue (if you never use messenger): Open up cookies; Search for "Facebook"; Highlight everything; Delete all cookies highlighted; Reload Facebook;

You will have to log in again, but this keeps my FB running if I don't click messenger.

Regards,

PS this is my ticket: https://support.mozilla.org/en-US/questions/1179228

Okulungisiwe ngu sunborn