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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Need to talk to a tech person

Kuphostiwe

I have gone around and around on this site trying to fix the fact that everything hangs up constantly. It's been one day and it's so far been a miserable experience. Why can't you speak with anyone. Not all of us are that tech savvy it's horrible.

I have gone around and around on this site trying to fix the fact that everything hangs up constantly. It's been one day and it's so far been a miserable experience. Why can't you speak with anyone. Not all of us are that tech savvy it's horrible.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • The AddLive plugin allows you to experience high quality audio and video conferences in your browser.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Citrix Online App Detector Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 25.0 r0
  • 5.1.50905.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Isisebenziso

  • Firefox 52.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.0; rv:52.0) Gecko/20100101 Firefox/52.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/52.0.2/WINNT/en-US/

Izandiso

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.9 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Akusebenzi)
  • Norton Security Toolbar 2017.9.1.7 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Akusebenzi)
  • RealDownloader 1.3.4 ({1B12EF76-2B5E-4DA1-B587-4762D49BFE03}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 303c17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.24067
  • driverDate: 2-11-2008
  • driverDate2:
  • driverVersion: 7.14.10.1437
  • driverVersion2:
  • failures: [u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_INTEL_13', u'type': u'env'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_INTEL_13', u'type': u'env'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0, 1]
  • info: {u'ApzWheelInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1)
  • webglRenderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Not your lucky day. We have rolled back to earlier forum software so any prior posts may be temporarily unavailable.

Unfortunately we do not offer telephone etc support. An advantage of this forum software is that at least we see more details of your Firefox installation.

You are apparently using Vista and have quite a few plugins installed. What happens if you temporarily disable all your Addons by setting them to never activate, and run Firefox in its special safe mode does that work better ?

Also how does Firefox compare with Internet Explorer, if they are both slow maybe it is not Firefox that is at fault.

See

Are you able to give a bit more detail of the problems you are having, when does this occur is it on certain sites, or for instance on videos or gaming.

Not your lucky day. We have rolled back to earlier forum software so any prior posts may be temporarily unavailable. Unfortunately we do not offer telephone etc support. An advantage of this forum software is that at least we see more details of your Firefox installation. You are apparently using Vista and have quite a few plugins installed. What happens if you temporarily disable all your Addons by setting them to never activate, and run Firefox in its special safe mode does that work better ? Also how does Firefox compare with Internet Explorer, if they are both slow maybe it is not Firefox that is at fault. See * [[Troubleshoot Firefox issues using Safe Mode]] * [[Disable or remove Add-ons]] * [[Firefox is slow - How to make it faster]] Are you able to give a bit more detail of the problems you are having, when does this occur is it on certain sites, or for instance on videos or gaming.
James
  • Moderator
1596 izisombululo 11249 izimpendulo
Kuphostiwe

sakuragifts said

Why can't you speak with anyone. Not all of us are that tech savvy it's horrible.

Like most companies with free products, Mozilla does not have the resources to have call centres for one on one support by phone, email, or chat as it would be for free.


Besides https://support.mozilla.org/en-US/questions/ there is also the irc.mozilla.org with channels like #sumo, #firefox, #mozillazine,. There is also newsgroups like https://www.mozilla.org/en-US/about/forums/#end-user-support

And yet another option is the long running independent forums.mozillaZine.org for a additional place to get help.

''sakuragifts [[#question-1156979|said]]'' <blockquote>Why can't you speak with anyone. Not all of us are that tech savvy it's horrible. </blockquote> Like most companies with free products, Mozilla does not have the resources to have call centres for one on one support by phone, email, or chat as it would be for free. Besides https://support.mozilla.org/en-US/questions/ there is also the irc.mozilla.org with channels like #sumo, #firefox, #mozillazine,. There is also newsgroups like https://www.mozilla.org/en-US/about/forums/#end-user-support And yet another option is the long running independent forums.mozillaZine.org for a additional place to get help.