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Firefox crashes

  • 2 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu rfhillii

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My firefox browser keeps crashing.


How do we fix the crash issues.



Accessibility: Active AdapterDeviceID: 0x1287 AdapterDriverVersion: 10.18.13.5362 AdapterSubsysID: 10831028 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0.1,diagnostics%40mozilla.org:1.0,hsts-priming%40mozilla.org:1.0,aushelper%40mozilla.org:1.0,e10srollout%40mozilla.org:1.7,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,%7B22119944-ED35-4ab1-910B-E619EA06A115%7D:7.9.23.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 15565062144 AvailablePhysicalMemory: 14763237376 AvailableVirtualMemory: 3084890112 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 53280768 BreakpadReserveSize: 67108864 BuildID: 20170125094131 CPUMicrocodeVersion: 0x74 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1486408913 E10SCohort: disqualified-test EMCheckCompatibility: true Email: rfhillii@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=53.8056) |[91][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3665.6) |[92][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3670.08) |[93][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3670.08) |[94][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3670.91) |[95][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3670.91) |[81][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3620.67) |[82][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3620.72) |[83][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3620.72) |[84][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3620.72) |[85][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3620.72) |[86][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3620.88) |[87][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3620.88) |[88][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3620.93) |[89][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. (t=3620.93) |[90][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=3665.6) InstallTime: 1485585988 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1287, AdapterSubsysID: 10831028, AdapterDriverVersion: 10.18.13.5362 FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ DXVA2D3D11? DXVA2D3D11- DXVA2D3D9? DXVA2D3D9- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1499 StartupCrash: 0 StartupTime: 1486407417 SystemMemoryUsePercentage: 13 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170125094131","version":"51.0.1","vendor":"Mozilla","platformVersion":"51.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16323,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3408,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":693,"installYear":2017},"hdd":{"profile":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"},"binary":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"},"system":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"NVIDIA GeForce GT 730","vendorID":"0x10de","deviceID":"0x1287","subsysID":"10831028","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5362","driverDate":"7-22-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","browser.urlbar.suggest.searches":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17185},"addons":{"activeAddons":{"{22119944-ED35-4ab1-910B-E619EA06A115}":{"blocklisted":false,"description":"RoboForm is password manager and form filler for Firefox.","name":"RoboForm Toolbar","userDisabled":false,"appDisabled":false,"version":"7.9.23.0","scope":2,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":0,"updateDay":17187,"signedState":2,"isSystem":false},"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":17194,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":17194,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":17194,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":17194,"isSystem":true},"diagnostics@mozilla.org":{"blocklisted":false,"description":"Diagnose Firefox update problems.","name":"Diagnostics","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17199,"updateDay":17199,"signedState":3,"isSystem":true},"hsts-priming@mozilla.org":{"blocklisted":false,"description":"Disables sending HSTS priming requests by default in Release.","name":"Send HSTS Priming Requests","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17199,"updateDay":17199,"signedState":3,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"51.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":17194},"activePlugins":[{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17185},{"name":"NVIDIA 3D VISION","version":"7.17.13.5362","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16639},{"name":"NVIDIA 3D Vision","version":"7.17.13.5362","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16639},{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17186}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"17","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 18164305920 TotalPhysicalMemory: 17115729920 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/ UptimeTS: 4977.561706511 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 51.0.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\msws

All Replies (2)

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What you posted above is information about your computer that is attached to the crash report and doesn't include the crash ID and data about the crash.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't start Firefox, see:

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Is this the data you are seeking?


Report ID Date Submitted bp-d3c88809-f287-441e-a45a-075e82170206 2/6/2017 12:23 PM bp-69380124-163e-4064-bdd6-9a4d32170206 2/6/2017 11:57 AM e9ff7e3b-e864-4bbf-820c-8003a8bb2aa6 2/6/2017 3:35 AM bp-685851a9-0c43-4421-ba88-813d22170206 2/5/2017 10:31 PM bp-3a3082f6-e42d-4064-99da-0956e2170206 2/5/2017 7:15 PM bp-c8577737-e961-4cb9-99a0-b78702170204 2/3/2017 9:38 PM bp-65385d32-0709-49ab-a133-ffe4e2170204 2/3/2017 8:55 PM bp-b5707dc4-5128-4fa2-a524-701d92170204 2/3/2017 6:25 PM 139c6ab3-c74a-456d-af33-fd11a1c324c1 2/2/2017 11:31 PM bp-bcb4017d-547e-4699-923c-676ce2170202 2/2/2017 1:06 PM bp-11c03f46-af33-498d-8b4c-373412170202 2/2/2017 9:03 AM bp-f16abeb7-264c-4070-add0-d8ee12170202 2/1/2017 6:53 PM bp-afaf5231-453e-439a-9062-b8f552170202 2/1/2017 6:09 PM 55f4b8a6-18ea-4611-bd21-e23067bf37aa 1/31/2017 9:31 PM bp-a83d3967-3cf9-4152-ac17-dba1d2170201 1/31/2017 9:29 PM bp-9f9ff7a7-a22e-4983-aac2-1b91f2170130 1/30/2017 1:22 PM 4fe9cdff-bee5-42da-9b98-2e8294c21881 1/30/2017 11:35 AM bp-aee6c000-cf75-4959-896c-eec4f2170130 1/30/2017 11:29 AM bp-5d68c5ad-bedb-4c3f-a27c-b30072170130 1/30/2017 11:29 AM bp-4e1429cf-a2a4-4c0d-8525-1d6fb2170130 1/30/2017 11:29 AM bp-a6492848-099e-4322-a4e6-cf2ad2170130 1/30/2017 11:29 AM bp-61b7f15b-cbba-48c7-b99e-85fe62170130 1/30/2017 11:29 AM bp-86f6992d-78a1-4336-8178-b79fe2170130 1/30/2017 8:25 AM bp-d78ca89b-ce77-4a18-8e2e-57de72170130 1/29/2017 7:14 PM bp-0ef8a4e0-95be-4cca-a25f-690522170130 1/29/2017 7:14 PM bp-f04ad7f1-e117-45a5-8545-8f9442170130 1/29/2017 6:03 PM e680f9c3-f556-47b6-8307-5159872c5e61 1/29/2017 10:47 AM bp-cdb6756c-5913-4307-92e2-aa1432170129 1/28/2017 6:07 PM 61e8a464-878c-4171-9991-cde73ad021d6 1/28/2017 4:13 PM bp-40c06d22-a9a5-4248-90a7-4ff332170128 1/27/2017 11:46 PM bp-85852255-f444-42c5-8e01-06e932170127 1/26/2017 6:09 PM bp-aa5b878c-ff5a-4da2-814b-f1d612170127 1/26/2017 5:41 PM bp-d287d77d-5385-46d2-8585-dea8f2170125 1/25/2017 8:23 AM bp-f8df17db-2155-417d-8851-5207d2170121 1/21/2017 2:18 PM bp-27d6fae7-9c09-4d43-aaae-77a8b2170121 1/21/2017 11:45 AM bp-abc59305-008a-44a7-93ba-ef5ea2170119 1/19/2017 4:31 PM