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inbox folder problem

Kuphostiwe

HI there, It is my first time so let me introduce myself. My name is Piotr and I come from Poland. I have a problem with my inbox folder. It is empty. Program shows there is 80 unread emails but total number of emails are 0. I have some other folders and subfolders and they work great and synchronize but not inbox. I reinstalled Thunderbird - did not help - deleted al Thunderbird related folders under my profile. Two other email clients works fine - even on my mobile phone but Mozilla won't. I deleted panacea.dat, inbox.msf but noticed there is no Inbox file only inbox.msf. After A while I get a message that server has disconected - it never happened before. Problem started when I wanted to delete some emails from inbox folder. I did it in Mozilla instead on web site of my email box provider. So I can see now some emails are deleted (crossed by line) but still visible when I open my email box thru web site. Mozilla downloaded all the headers from the server but nothing showed up. I have ran out of ideas. Thanks.

HI there, It is my first time so let me introduce myself. My name is Piotr and I come from Poland. I have a problem with my inbox folder. It is empty. Program shows there is 80 unread emails but total number of emails are 0. I have some other folders and subfolders and they work great and synchronize but not inbox. I reinstalled Thunderbird - did not help - deleted al Thunderbird related folders under my profile. Two other email clients works fine - even on my mobile phone but Mozilla won't. I deleted panacea.dat, inbox.msf but noticed there is no Inbox file only inbox.msf. After A while I get a message that server has disconected - it never happened before. Problem started when I wanted to delete some emails from inbox folder. I did it in Mozilla instead on web site of my email box provider. So I can see now some emails are deleted (crossed by line) but still visible when I open my email box thru web site. Mozilla downloaded all the headers from the server but nothing showed up. I have ran out of ideas. Thanks.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Eminye Imininingwane

christ1
  • Top 25 Contributor
2154 izisombululo 15733 izimpendulo
Kuphostiwe
Program shows there is 80 unread emails

'Program' means Thunderbird?

but total number of emails are 0.

What does this mean? No messages visible in the thread pane? Please be more specific.

I reinstalled Thunderbird - did not help -

As the problem appears to be in the profile you did waste your time with re-installing.

I deleted ... inbox.msf but noticed there is no Inbox file only inbox.msf.

What is your account type - POP or IMAP? If IMAP, did you turn on synchronization for Inbox?

What is your anti-virus software?

So I can see now some emails are deleted (crossed by line)

your initial statement was: "... total number of emails are 0."

Please explain. A screenshot may be helpful too. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

still visible when I open my email box thru web site.

Are there any messages missing on the server?

<blockquote> Program shows there is 80 unread emails </blockquote> 'Program' means Thunderbird? <blockquote> but total number of emails are 0. </blockquote> What does this mean? No messages visible in the thread pane? Please be more specific. <blockquote> I reinstalled Thunderbird - did not help - </blockquote> As the problem appears to be in the profile you did waste your time with re-installing. <blockquote> I deleted ... inbox.msf but noticed there is no Inbox file only inbox.msf. </blockquote> What is your account type - POP or IMAP? If IMAP, did you turn on synchronization for Inbox? What is your anti-virus software? <blockquote> So I can see now some emails are deleted (crossed by line) </blockquote> your initial statement was: "... total number of emails are 0." Please explain. A screenshot may be helpful too. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem <blockquote> still visible when I open my email box thru web site. </blockquote> Are there any messages missing on the server?

Umnikazi wombuzo

I hope the image will clarify more. The other one is how my emailbox looks like in the browser. Lot of deleted messages which I guess cause the problem for Thunderbird only. Yes this is IMAP. All other folders are synchroznized properly. Inbox has been trying but fails. Synchronization is on in properties. For AV i have been using MSE from M$.

I hope the image will clarify more. The other one is how my emailbox looks like in the browser. Lot of deleted messages which I guess cause the problem for Thunderbird only. Yes this is IMAP. All other folders are synchroznized properly. Inbox has been trying but fails. Synchronization is on in properties. For AV i have been using MSE from M$.

Umnikazi wombuzo

Thanks for the help anyway Christ

Thanks for the help anyway Christ
christ1
  • Top 25 Contributor
2154 izisombululo 15733 izimpendulo
Kuphostiwe

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

Try to start '''Windows''' in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away?

Umnikazi wombuzo

No it did not. Scenario is always the same:

- opening inbox folder
- organizing/cleaning folder

- server (my email address) has disconnected. Probably it was switched off or network problems occured. That's it.

No it did not. Scenario is always the same: - opening inbox folder - organizing/cleaning folder - server (my email address) has disconnected. Probably it was switched off or network problems occured. That's it.
christ1
  • Top 25 Contributor
2154 izisombululo 15733 izimpendulo
Kuphostiwe

Is there anything suspicious in the Error Console? CTRL-Shift-J

Is there anything suspicious in the Error Console? CTRL-Shift-J

Umnikazi wombuzo

Please check out attached file.

Please check out attached file.
Matt
  • Top 10 Contributor
  • Moderator
3236 izisombululo 22231 izimpendulo
Kuphostiwe

Right click the account in the folder pane, slect properties and then repair.

Any better?

Right click the account in the folder pane, slect properties and then repair. Any better?

Umnikazi wombuzo

I did it at least dozen times. Thanks anyway. From time to time TB downloads 2500 headers but then nothing happens. Why TB do not create inbox file?

I did it at least dozen times. Thanks anyway. From time to time TB downloads 2500 headers but then nothing happens. Why TB do not create inbox file?
christ1
  • Top 25 Contributor
2154 izisombululo 15733 izimpendulo
Kuphostiwe

I don't understand that. Are you saying you do see 2500 messages in your Inbox when you log in to your account via webmail?

A possible reason why you don't see an Inbox file is that you didn't turn on synchronization for Inbox.

I'd suggest the following:

  • start Windows in safe mode
  • delete the IMAP account
  • restart Thunderbird
  • set up the account again
I don't understand that. Are you saying you do see 2500 messages in your Inbox when you log in to your account via webmail? A possible reason why you don't see an Inbox file is that you didn't turn on synchronization for Inbox. I'd suggest the following: * start '''Windows''' in safe mode * delete the IMAP account * restart Thunderbird * set up the account again

Umnikazi wombuzo

It did not help. All other folder synchronized but inbox.

It did not help. All other folder synchronized but inbox.

Umnikazi wombuzo

Ok Christ if you say that Inbox folder is not sychronized lets check it out. Right click on inbox folder ->properties-> sychronization tab-> chosen folder will be available in offline mode - ticked out or not?

Ok Christ if you say that Inbox folder is not sychronized lets check it out. Right click on inbox folder ->properties-> sychronization tab-> chosen folder will be available in offline mode - ticked out or not?
christ1
  • Top 25 Contributor
2154 izisombululo 15733 izimpendulo
Kuphostiwe

Can you confirm you did re-create the IMAP account in Thunderbird?

In the context of Thunderbird IMAP synchronization means to download an offline copy of your messages to your disc. That would trigger the creation of an Inbox file.

With synchronization turned off you should still be able to get all messages from the server, but they wouldn't be available offline, and an Inbox file may not be created.

I'm not exactly sure about messages marked for deletion on the server. I guess I'd expect to see them in Thunderbird as well. But it's nothing I use, I do prefer to move deleted messages to Trash.

Can you trigger an expunge on the server via webmail to get rid of the messages marked for deletion?

I'm still not sure whether you expect to see other messages (not deleted) on the server or not.

Can you confirm you did re-create the IMAP account in Thunderbird? In the context of Thunderbird IMAP synchronization means to download an offline copy of your messages to your disc. That would trigger the creation of an Inbox file. With synchronization turned off you should still be able to get all messages from the server, but they wouldn't be available offline, and an Inbox file may not be created. I'm not exactly sure about messages marked for deletion on the server. I guess I'd expect to see them in Thunderbird as well. But it's nothing I use, I do prefer to move deleted messages to Trash. Can you trigger an expunge on the server via webmail to get rid of the messages marked for deletion? I'm still not sure whether you expect to see other messages (not deleted) on the server or not.

Umnikazi wombuzo

I can confirm that I did it as you wanted in Win10 safe mode but i did not help.

I can confirm that I did it as you wanted in Win10 safe mode but i did not help.
Wayne Mery
  • Top 25 Contributor
  • Moderator
578 izisombululo 5405 izimpendulo
Kuphostiwe

Have you solved your problem?

Have you solved your problem?