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Norton detects SONAR.AM.E!g32 in firefox.exe

Kuphostiwe

Since late December, Norton detects SONAR.AM.E!g32 in firefox.exe. It was an isolated case before, not it happens very frequently. The action taken is Log only, but I wonder what the problem is

Since late December, Norton detects SONAR.AM.E!g32 in firefox.exe. It was an isolated case before, not it happens very frequently. The action taken is Log only, but I wonder what the problem is

Isisombululo esikhethiwe

The System Details list next to the question shows this data about your Firefox application:

Firefox 51.0b13
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Support URL: https://support.mozilla.org/1/firefox/51.0/WINNT/it/

You may once have installed a beta version that got you on the beta update release channel.

You can install the full version of the current Firefox release (50.1.0) if you do not have a reason to use a beta test release.

You can find the full version of the current Firefox release (50.1.0) in all languages and all operating systems here:

.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Citrix Online App Detector Plugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • Skype for Business Web App Plug-in

Isisebenziso

  • Firefox 51.0b13
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/51.0/WINNT/it/

Izandiso

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Lightbeam 1.3.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Multi-process staged rollout 1.6 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Translate This! 3.5.1 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • ThinkVantage Password Manager 4.60 ({F74D5734-46F5-4B16-96F0-1E7FBF41B750}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 21da17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 5-26-2015
  • driverDate2:
  • driverVersion: 9.17.10.4229
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
cor-el
  • Top 10 Contributor
  • Moderator
17771 izisombululo 160723 izimpendulo
Kuphostiwe
You would have to take this up with Norton support. Does this still happen if you do a clean reinstall of the current beta version? *https://www.mozilla.org/en-US/firefox/beta/all/ *https://www.mozilla.org/en-US/firefox/beta/ *https://www.mozilla.org/en-US/firefox/51.0beta/releasenotes/ *https://www.mozilla.org/en-US/firefox/51.0beta/system-requirements/
cor-el
  • Top 10 Contributor
  • Moderator
17771 izisombululo 160723 izimpendulo
Kuphostiwe

Does this happen when the beta version updates (i.e about twice a week)?

Does this happen when the beta version updates (i.e about twice a week)?
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 izisombululo 40498 izimpendulo
Kuphostiwe

"The action taken is Log only, but I wonder what the problem is "

Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad.

Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. At least we haven't heard about that particular file here.

If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/

'''''"The action taken is Log only, but I wonder what the problem is "''''' Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. ''At least we haven't heard about that particular file here.'' If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/
jscher2000
  • Top 10 Contributor
8885 izisombululo 72683 izimpendulo
Kuphostiwe

Risk Level 1: Very Low "SONAR.AM.E!g32 is a heuristic detection designed to detect malware, adware, and potentially unwanted applications based on suspicious behaviors uncovered from cloud data." https://www.symantec.com/security_response/writeup.jsp?docid=2017-010607-1239-99

I have no idea what that means...

'''Risk Level 1: Very Low''' "SONAR.AM.E!g32 is a heuristic detection designed to detect malware, adware, and potentially unwanted applications based on suspicious behaviors uncovered from cloud data." https://www.symantec.com/security_response/writeup.jsp?docid=2017-010607-1239-99 I have no idea what that means...

Umnikazi wombuzo

the-edmeister said

"The action taken is Log only, but I wonder what the problem is " Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. At least we haven't heard about that particular file here. If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/

I'm not using Firefox beta. The log says "There is growing evidence that this file is trustworthy", however it marks the risk as "high". It is something in the latest Firefox.exe releases that Norton doesn't like. I'm wondering if, by any chance, the distributed executable got some problem. For now Norton is just logging and not taking actions. I'm trying to use Norton removal tool but it doesn't seem to work

''the-edmeister [[#answer-952261|said]]'' <blockquote> '''''"The action taken is Log only, but I wonder what the problem is "''''' Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. ''At least we haven't heard about that particular file here.'' If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/ </blockquote> I'm not using Firefox beta. The log says "There is growing evidence that this file is trustworthy", however it marks the risk as "high". It is something in the latest Firefox.exe releases that Norton doesn't like. I'm wondering if, by any chance, the distributed executable got some problem. For now Norton is just logging and not taking actions. I'm trying to use Norton removal tool but it doesn't seem to work

Umnikazi wombuzo

antser said

the-edmeister said
"The action taken is Log only, but I wonder what the problem is " Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. At least we haven't heard about that particular file here. If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/

I'm not using Firefox beta. The log says "There is growing evidence that this file is trustworthy", however it marks the risk as "high". It is something in the latest Firefox.exe releases that Norton doesn't like. I'm wondering if, by any chance, the distributed executable got some problem. For now Norton is just logging and not taking actions. I'm trying to use Norton removal tool but it doesn't seem to work

Sorry, I now see update channel as beta? Why? I didn't choose it! I have Firefox "standard" but the update channel is beta??

''antser [[#answer-952328|said]]'' <blockquote> ''the-edmeister [[#answer-952261|said]]'' <blockquote> '''''"The action taken is Log only, but I wonder what the problem is "''''' Have you opened that Log to see what it says? Typically logs like that are simple text files that are easily read with Notepad. Any particular reason that you are using the Beta version? AFAIK, Norton doesn't support any Beta versions of web browsers and that particular issue might not show up in a full Release version of Firefox. ''At least we haven't heard about that particular file here.'' If you aren't doing Beta testing of Firefox, why not use the Release version? https://www.mozilla.org/en-US/firefox/all/ </blockquote> I'm not using Firefox beta. The log says "There is growing evidence that this file is trustworthy", however it marks the risk as "high". It is something in the latest Firefox.exe releases that Norton doesn't like. I'm wondering if, by any chance, the distributed executable got some problem. For now Norton is just logging and not taking actions. I'm trying to use Norton removal tool but it doesn't seem to work </blockquote> Sorry, I now see update channel as beta? Why? I didn't choose it! I have Firefox "standard" but the update channel is beta??
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 izisombululo 40498 izimpendulo
Kuphostiwe

You posted here with 51.0b13, per the UA that this forum read fromn the browser that you used.

The current release version is 50.1.0 .

You posted here with 51.0b13, per the UA that this forum read fromn the browser that you used. The current release version is 50.1.0 .
cor-el
  • Top 10 Contributor
  • Moderator
17771 izisombululo 160723 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

The System Details list next to the question shows this data about your Firefox application:

Firefox 51.0b13
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Support URL: https://support.mozilla.org/1/firefox/51.0/WINNT/it/

You may once have installed a beta version that got you on the beta update release channel.

You can install the full version of the current Firefox release (50.1.0) if you do not have a reason to use a beta test release.

You can find the full version of the current Firefox release (50.1.0) in all languages and all operating systems here:

.

The System Details list next to the question shows this data about your Firefox application: Firefox 51.0b13 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 Support URL: https://support.mozilla.org/1/firefox/51.0/WINNT/it/ You may once have installed a beta version that got you on the beta update release channel. You can install the full version of the current Firefox release (50.1.0) if you do not have a reason to use a beta test release. You can find the full version of the current Firefox release (50.1.0) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ *https://www.mozilla.org/en-US/firefox/notes/ .

Umnikazi wombuzo

Uninstalling FF and reinstalling it solved the problem

Uninstalling FF and reinstalling it solved the problem