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Slow, freezing, crashing ... over & over: Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375

Kuphostiwe

Since I switched to Mozilla a few years ago ... I have dealt with script errors. This is the current one:

Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375

Makes working online - especially on Flickr - like strolling through molasses ... Help??

Since I switched to Mozilla a few years ago ... I have dealt with script errors. This is the current one: Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375 Makes working online - especially on Flickr - like strolling through molasses ... Help??

Eminye Imininingwane Yohlelo

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4223 izisombululo 58930 izimpendulo
Kuphostiwe

Was the whole error line? Script: resource:/ . . . . Please post the whole line.

How often do you get this? A lot, many times, sometimes? Is this on most websites, some, many?

Was the whole error line? ''Script: resource:/ . . . .'' Please post the whole line. How often do you get this? A lot, many times, sometimes? Is this on most websites, some, many?

Umnikazi wombuzo

Here's the script error msg window. I cannot click on the error msg line itself ... only on one of the usual 3 option buttons (which I've gotten thousands of times though the error itself may differ). The error overwhelmingly happens when I'm in Flickr, loading pages containing large numbers of photos. First it freezes up, I wait, then the error msg pops up, then I try the different options. It takes SO long to work on photos in flickr because of this ... it constantly freezes up. I can debug it for you if that will help ... but am unable to capture the entire debug screen.

Thanks for your help! Let me know what else I can get for you.

Here's the script error msg window. I cannot click on the error msg line itself ... only on one of the usual 3 option buttons (which I've gotten thousands of times though the error itself may differ). The error overwhelmingly happens when I'm in Flickr, loading pages containing large numbers of photos. First it freezes up, I wait, then the error msg pops up, then I try the different options. It takes SO long to work on photos in flickr because of this ... it constantly freezes up. I can debug it for you if that will help ... but am unable to capture the entire debug screen. Thanks for your help! Let me know what else I can get for you.

Umnikazi wombuzo

I continue to try to work through photos on Flickr ... and am constantly crashing. This is typical. Here's another script error - the # at the end differs. thanks!

I continue to try to work through photos on Flickr ... and am constantly crashing. This is typical. Here's another script error - the # at the end differs. thanks!
FredMcD
  • Top 10 Contributor
4223 izisombululo 58930 izimpendulo
Kuphostiwe

The first part is the name of the script causing the problem. The number at the end is what line the error is on.


bluebirdy said

and am constantly crashing

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
The first part is the name of the script causing the problem. The number at the end is what line the error is on. --------------- ''bluebirdy [[#answer-947438|said]]'' <blockquote> and am constantly crashing </blockquote> In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
FredMcD
  • Top 10 Contributor
4223 izisombululo 58930 izimpendulo
Kuphostiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.