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Buttons are not working in some websites in Firefox

Kuphostiwe

Hi,

all of sudden, buttons are not working in some websites like Gmail, bookmyshow and other sites too. uninstalled completely and tried with different versions but no use. installed lower versions and that too doesn't helps me. tried to troubleshoot as in this thread "https://support.mozilla.org/en-US/questions/1148741" however, problem is still remains same. please help me to solve this issue.

Hi, all of sudden, buttons are not working in some websites like Gmail, bookmyshow and other sites too. uninstalled completely and tried with different versions but no use. installed lower versions and that too doesn't helps me. tried to troubleshoot as in this thread "https://support.mozilla.org/en-US/questions/1148741" however, problem is still remains same. please help me to solve this issue.
Ama-screenshot ananyekiwe

Okulungisiwe ngu gaanalola

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Picasa plugin
  • Shockwave Flash 23.0 r0

Isisebenziso

  • Firefox 49.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Izandiso

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Akusebenzi)
  • IDM integration 6.26.8.2 (mozilla_cc2@internetdownloadmanager.com) (Akusebenzi)
  • McAfee WebAdvisor 5.0.360.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Akusebenzi)
  • Wondershare Video Converter Ultimate 7.1.0 (WSVCU@Wondershare.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA NVS 300
  • adapterDescription2:
  • adapterDeviceID: 0x10d8
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 086310de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'description': u'Compositing', u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'description': u'Direct2D', u'name': u'DIRECT2D'}, {u'status': u'disabled', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA NVS 300 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4246 izisombululo 59400 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

Hi, thank you for your reply.

problem is still remains same.

recently my windows was updated. Is this is the cause to this error?

i am attaching update history file.

Hi, thank you for your reply. problem is still remains same. recently my windows was updated. Is this is the cause to this error? i am attaching update history file.

Okulungisiwe ngu gaanalola

FredMcD
  • Top 10 Contributor
4246 izisombululo 59400 izimpendulo
Kuphostiwe

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.1


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''50.1''' ------------------ Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''