X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I go to a retailer website and use their search box to find a product nothing happens.

Kuphostiwe

This also occurs with online checkouts. I'll go to a website like Walgreens or Home Depot and try to use their search to check on a product but when I click search I get no response. Some websites I can't complete a checkout. However, if I go to Chrome or Safari I can do all of these tasks.

This also occurs with online checkouts. I'll go to a website like Walgreens or Home Depot and try to use their search to check on a product but when I click search I get no response. Some websites I can't complete a checkout. However, if I go to Chrome or Safari I can do all of these tasks.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/601.7.8 (KHTML, like Gecko) Version/9.1.3 Safari/537.86.7

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 50.0.2
Build ID: 20161129173726
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:50.0) Gecko/20100101 Firefox/50.0
OS: Darwin 13.4.0
Multiprocess Windows: 0/3 (Disabled by add-ons)
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Ad-Aware Ad Block
Version: 1.2.1.028
Enabled: true
ID: AdBlockerLavaSoftFF@lavasoft.com
Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper@mozilla.org
Name: Ghostery
Version: 7.1.1.5
Enabled: true
ID: firefox@ghostery.com
Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10srollout@mozilla.org
Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com
Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org
Name: Yahoo Mail Hide Ad Panel
Version: 2.60
Enabled: true
ID: {c37bac34-849a-4d28-be41-549b2c76c64e}
Name: Adobe Acrobat DC - Create PDF
Version: 15
Enabled: false
ID: web2pdfextension@web2pdf.adobedotcom
Name: McAfee SiteAdvisor
Version: 2.0
Enabled: false
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Graphics
--------
Features
Compositing: OpenGL
Asynchronous Pan/Zoom: none
WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine
WebGL2 Renderer: (no info)
Hardware H264 Decoding: Yes
Audio Backend: audiounit
GPU #1
Active: Yes
Vendor ID: 0x10de
Device ID: 0x0861
Diagnostics
AzureCanvasAccelerated: 1
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 512
TileWidth: 512
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20161104212021
browser.startup.homepage_override.buildID: 20161129173726
browser.startup.homepage_override.mstone: 50.0.2
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20161110
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
extensions.lastAppVersion: 50.0.2
media.benchmark.vp9.fps: 53
media.benchmark.vp9.versioncheck: 1
media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64
media.gmp-gmpopenh264.lastUpdate: 1478534983
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161129173726
media.gmp-manager.lastCheck: 1481066618
media.gmp-widevinecdm.abi: x86_64-gcc3-u-i386-x86_64
media.gmp-widevinecdm.lastUpdate: 1478534985
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.webrtc.debug.log_file: /Users/bruceabrams/Library/Caches/TemporaryItems/WebRTC.log
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.prefetch-next: false
places.database.lastMaintenance: 1480776294
places.history.expiration.transient_current_max_pages: 101312
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: -437918235
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_resolution: -437918235
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 13
print.print_unwriteable_margin_left: 13
print.print_unwriteable_margin_right: 13
print.print_unwriteable_margin_top: 13
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1478535694
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.12
Version in use: 4.12
NSS
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSMIME
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSSL
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSUTIL
Expected minimum version: 3.26.2
Version in use: 3.26.2
Experimental Features
---------------------
Sandbox
-------

FredMcD
  • Top 10 Contributor
4300 izisombululo 60378 izimpendulo
Kuphostiwe

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

What's your computer system and Firefox version? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

On Mac with Mavericks OS. Went into Safe Mode. Some websites work but Walgreens, now as an example, won't even load.

On Mac with Mavericks OS. Went into Safe Mode. Some websites work but Walgreens, now as an example, won't even load.
FredMcD
  • Top 10 Contributor
4300 izisombululo 60378 izimpendulo
Kuphostiwe

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Umnikazi wombuzo

I did this initially but here you go.

Application Basics


Name: Firefox Version: 50.0.2 Build ID: 20161129173726 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Darwin 13.4.0 Multiprocess Windows: 0/2 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Ad-Aware Ad Block Version: 1.2.1.028 Enabled: true ID: AdBlockerLavaSoftFF@lavasoft.com

Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org

Name: Ghostery Version: 7.1.1.5 Enabled: true ID: firefox@ghostery.com

Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Yahoo Mail Hide Ad Panel Version: 2.60 Enabled: true ID: {c37bac34-849a-4d28-be41-549b2c76c64e}

Name: Adobe Acrobat DC - Create PDF Version: 15 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: McAfee SiteAdvisor Version: 2.0 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Graphics


Features Compositing: OpenGL Asynchronous Pan/Zoom: none WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine WebGL2 Renderer: (no info) Hardware H264 Decoding: Yes Audio Backend: audiounit GPU #1 Active: Yes Vendor ID: 0x10de Device ID: 0x0861

Diagnostics AzureCanvasAccelerated: 1 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 512 TileWidth: 512



Important Modified Preferences


browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161129173726 browser.startup.homepage_override.buildID: 20161129173726 browser.startup.homepage_override.mstone: 50.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161110 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true extensions.lastAppVersion: 50.0.2 media.benchmark.vp9.fps: 53 media.benchmark.vp9.versioncheck: 1 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1478534983 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161129173726 media.gmp-manager.lastCheck: 1481066618 media.gmp-widevinecdm.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-widevinecdm.lastUpdate: 1478534985 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.webrtc.debug.log_file: /Users/bruceabrams/Library/Caches/TemporaryItems/WebRTC.log network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1480776294 places.history.expiration.transient_current_max_pages: 110961 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: -437918235 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_resolution: -437918235 print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 13 print.print_unwriteable_margin_left: 13 print.print_unwriteable_margin_right: 13 print.print_unwriteable_margin_top: 13 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1481138678

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSMIME Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSSL Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSUTIL Expected minimum version: 3.26.2 Version in use: 3.26.2

Experimental Features


Sandbox


I did this initially but here you go. Application Basics ------------------ Name: Firefox Version: 50.0.2 Build ID: 20161129173726 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Darwin 13.4.0 Multiprocess Windows: 0/2 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Ad-Aware Ad Block Version: 1.2.1.028 Enabled: true ID: AdBlockerLavaSoftFF@lavasoft.com Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org Name: Ghostery Version: 7.1.1.5 Enabled: true ID: firefox@ghostery.com Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Yahoo Mail Hide Ad Panel Version: 2.60 Enabled: true ID: {c37bac34-849a-4d28-be41-549b2c76c64e} Name: Adobe Acrobat DC - Create PDF Version: 15 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom Name: McAfee SiteAdvisor Version: 2.0 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Graphics -------- Features Compositing: OpenGL Asynchronous Pan/Zoom: none WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine WebGL2 Renderer: (no info) Hardware H264 Decoding: Yes Audio Backend: audiounit GPU #1 Active: Yes Vendor ID: 0x10de Device ID: 0x0861 Diagnostics AzureCanvasAccelerated: 1 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 512 TileWidth: 512 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161129173726 browser.startup.homepage_override.buildID: 20161129173726 browser.startup.homepage_override.mstone: 50.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161110 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true extensions.lastAppVersion: 50.0.2 media.benchmark.vp9.fps: 53 media.benchmark.vp9.versioncheck: 1 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1478534983 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161129173726 media.gmp-manager.lastCheck: 1481066618 media.gmp-widevinecdm.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-widevinecdm.lastUpdate: 1478534985 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.webrtc.debug.log_file: /Users/bruceabrams/Library/Caches/TemporaryItems/WebRTC.log network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1480776294 places.history.expiration.transient_current_max_pages: 110961 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: -437918235 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_resolution: -437918235 print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 13 print.print_unwriteable_margin_left: 13 print.print_unwriteable_margin_right: 13 print.print_unwriteable_margin_top: 13 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1481138678 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.26.2 Version in use: 3.26.2 NSSSMIME Expected minimum version: 3.26.2 Version in use: 3.26.2 NSSSSL Expected minimum version: 3.26.2 Version in use: 3.26.2 NSSUTIL Expected minimum version: 3.26.2 Version in use: 3.26.2 Experimental Features --------------------- Sandbox -------
FredMcD
  • Top 10 Contributor
4300 izisombululo 60378 izimpendulo
Kuphostiwe

3213710 said

Some websites work but Walgreens, now as an example, won't even load.

Walgreens; Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

''3213710 [[#answer-942375|said]]'' <blockquote> Some websites work but Walgreens, now as an example, won't even load. </blockquote> '''Walgreens;''' Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.