Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My address window has stopped functioning. How can I fix it?

  • 2 uphendule
  • 1 inale nkinga
  • 21 views
  • Igcine ukuphendulwa ngu cor-el

more options

My bookmarks work fine, as do links on web pages. But, if I type a correct address into my address window nothing happens when I press "Enter"! I end up having to type it into my Google search window, then clicking on a search result that will take me to the web site I needed. I don't want to have to use Chrome or Edge, both of which I hate. I LOVE my Firefox!! I am using a desktop PC with Windows 10 Home. Can anyone suggest a fix??

My bookmarks work fine, as do links on web pages. But, if I type a correct address into my address window nothing happens when I press "Enter"! I end up having to type it into my Google search window, then clicking on a search result that will take me to the web site I needed. I don't want to have to use Chrome or Edge, both of which I hate. I LOVE my Firefox!! I am using a desktop PC with Windows 10 Home. Can anyone suggest a fix??

All Replies (2)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 20.0 r0 Shockwave Flash 23.0 r0 Shockwave Flash 19.0 r0 Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0. 207 Flash Player (Linux) Version 11.2. 202.644

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window