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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't log in to firefox sync

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I changed my password, had to relog in, took me to the webpage, I enter all the correct log in details and click log in and this is what I get. It just keeps loading forever and says "working" but doesn't ever log me in. I have had this issue for more than a week now.

Isisombululo esikhethiwe

No, the history thing doesn't work. What did work for ME was "refreshing" Firefox. I had to do it twice because after a while after the first time it somehow logged out of sync and hung again on the log in screen. So far I haven't had the issue again. I did have to redownload my addons and theme and recustomize. The way I refreshed was:

Click the menu button and then click help . From the Help menu choose Troubleshooting Information. ... Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page. To continue, click Refresh Firefox in the confirmation window that opens. Firefox will close to refresh itself.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

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That's been going on for a few days now. I think there's a problem with the Sync server, although the "Health" doesn't show a problem.

https://status.mozilla.org/

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Hi   !
Usually when this gets stuck on   'Working',   it means that some error has occurred, but I guess you gathered that already. Could you please check in the web developer console for any errors or failing network requests   ? Press:   Ctrl + Shift + k If you could provide a screenshot, that would be great.
If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Would you do this please: 3-bar menu > Options > Privacy > History > and make sure it's set to Remember History   (and definately not to   Never Remember History )

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Isisombululo Esikhethiwe

No, the history thing doesn't work. What did work for ME was "refreshing" Firefox. I had to do it twice because after a while after the first time it somehow logged out of sync and hung again on the log in screen. So far I haven't had the issue again. I did have to redownload my addons and theme and recustomize. The way I refreshed was:

Click the menu button and then click help . From the Help menu choose Troubleshooting Information. ... Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page. To continue, click Refresh Firefox in the confirmation window that opens. Firefox will close to refresh itself.