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Sync Sign In Failure - Hangs at sign in, never resolves

  • 8 uphendule
  • 6 zinale nkinga
  • 43 views
  • Igcine ukuphendulwa ngu ruggb

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I cannot sign in. Fails both at work and at home. I have changed passwords 3 times. The confirmation emails work just fine. My cloud servers are up and functioning normally. After I enter my password and hit enter, the sign-in process never finishes. I get a progress message saying "Working..." that never goes away. See the attached screenshot.

I've disabled all the plug-ins except for LastPass, which I use for storing usernames and passwords. I've restarted my browser several times. I've rebooted both my PC at home and my PC at work.

Any ideas?

Below is the my most recent sync-error log.


1479912756357 Sync.Service INFO Loading Weave 1.52.0 1479912756359 Sync.Engine.Clients DEBUG Engine initialized 1479912756360 Sync.Engine.Clients DEBUG Resetting clients last sync time 1479912756366 Sync.Engine.Bookmarks DEBUG Engine initialized 1479912756369 Sync.Engine.Forms DEBUG Engine initialized 1479912756372 Sync.Engine.History DEBUG Engine initialized 1479912756376 Sync.Engine.Passwords DEBUG Engine initialized 1479912756379 Sync.Engine.Prefs DEBUG Engine initialized 1479912756381 Sync.Engine.Tabs DEBUG Engine initialized 1479912756382 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1479912756387 Sync.Engine.Addons DEBUG Engine initialized 1479912756388 Sync.Service INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 1479912756390 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1479912756390 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912756391 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912756391 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1479912756391 Sync.AddonsReconciler DEBUG Adding change listener. 1479912756391 Sync.Tracker.History INFO Adding Places observer. 1479912756612 browserwindow.syncui DEBUG observed: weave:service:ready 1479912756615 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912756622 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912756627 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912756631 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1479912756631 FirefoxAccounts DEBUG getOAuthToken enter 1479912756633 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1479912756633 FirefoxAccounts DEBUG getOAuthToken fetching new token from: https://oauth.accounts.firefox.com/v1 1479912756633 FirefoxAccounts DEBUG enter getAssertion() 1479912756634 FirefoxAccounts ERROR FxA rejecting with error AUTH_ERROR, details: getAssertion called without a session token 1479912756635 FirefoxAccounts ERROR Could not retrieve profile data: Error: AUTH_ERROR (resource://gre/modules/FxAccounts.jsm:1441:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1441:18 < _getAssertion/<@FxAccounts.jsm:595:15 < Handler.prototype.process@Promise-backend.js:937:23 < this.PromiseWalker.walkerLoop@Promise-backend.js:816:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:750:11 1479912760624 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760626 Sync.Service DEBUG User-Agent: Firefox/50.0 (Windows NT 6.1; WOW64) FxSync/1.52.0.20161104212021.desktop 1479912760626 Sync.Service INFO Starting sync at 2016-11-23 08:52:40 1479912760626 Sync.Service DEBUG In sync: should login. 1479912760626 browserwindow.syncui DEBUG observed: weave:service:login:start 1479912760627 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760627 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760627 Sync.Service INFO Logging in the user. 1479912760630 Sync.BrowserIDManager INFO Waiting for user to be verified. 1479912760630 FirefoxAccounts DEBUG already verified 1479912760630 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912760631 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1479912760632 Sync.BrowserIDManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch 1479912760632 Sync.BrowserIDManager INFO Background fetch for key bundle done 1479912760632 Sync.Status DEBUG Status.login: success.login => success.login 1479912760632 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1479912760634 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1479912760638 Sync.Service INFO User logged in successfully - verifying login. 1479912760640 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1479912760640 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1479912760640 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1479912760640 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1479912760640 browserwindow.syncui DEBUG observed: weave:service:login:error 1479912760640 browserwindow.syncui DEBUG onLoginError: login=error.login.reason.account, sync=success.sync 1479912760641 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1479912760642 Sync.ErrorHandler ERROR Sync encountered a login error 1479912760644 Sync.Service DEBUG Exception: Login failed: error.login.reason.account 1479912760644 Sync.Service DEBUG Not syncing: login returned false. 1479912760655 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1479912760656 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account 1479912760657 Sync.ErrorHandler DEBUG Addons installed: 2 1479912760657 Sync.ErrorHandler DEBUG - LastPass, version 4.1.32a, id support@lastpass.com 1479912760657 Sync.ErrorHandler DEBUG - NoScript, version 2.9.5.1, id {73a6fe31-595d-460b-a920-fcc0f8843232} 1479912760657 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1479912760657 FirefoxAccounts DEBUG getOAuthToken enter

Ama-screenshot ananyekiwe

All Replies (8)

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I have same problem and i downgrade the firefox to 49.0.2 and its working again but Sync sign-in not working on firefox 50 , GUYS PLEASE FIX THIS!!!!

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eloveng said

I have same problem and i downgrade the firefox to 49.0.2 and its working again but Sync sign-in not working on firefox 50 , GUYS PLEASE FIX THIS!!!!

Would you be so kind as to continue this in your original thread:     /questions/1147170   ?   (you'll find a reply there). Thank you   !

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Firefox 50.0.1 its same i cannot signin im stick to firefox 49.0.2

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Hi eloveng,

Is one of your Firefox profile settings "Never Remember History" ? In order to confirm if you are affected by this bug, bug 1319904, please toggle that preference or temporarily disable syncing history on your next Firefox session.

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What the HELL?! I changed my Privacy History setting from "Never Remember History" to "Remember" and now the sync Account sign-in is Working!! , and I want to know is this a bug ? Are Firefox team going to Fix this problem? Because im not comfortable to change my privacy history setting to "Remember" , please guys fix this problem. thank you

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Yes that is a Bug and it is going to be fixed - hopefully soon.

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Let's see, it is Jan 21, 2017 - the last post was Nov 28, 2016 - So "SOON" means more than 2 MONTHS. Not in my book.

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Maybe I figured out what the "bug" is..........a lack of communication. It seems that, for some reason, when I manually signed in on my new computer instead of letting Lastpass do it, I go an email confirmation that I had to verify. After that it is good. When I went back to my desktop and tried logging in there I got the "working" message as it was trying to login. I guess what that "working" message really means is NOT that it is working to login, but rather that sync is ALREADY working on the computer. who knows.............?