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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Downloaded latest version of Firefox, rendered browser unusable.

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu the-edmeister

Mark
Mark
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Firefox has been my default browser for several years. I updated it last week. It is now unusable. It crashes as soon as I open it, generally within 10-15 seconds. I've had to switch to Chrome to get anything done. I prefer to use Firefox but can't if it isn't stable.

Firefox has been my default browser for several years. I updated it last week. It is now unusable. It crashes as soon as I open it, generally within 10-15 seconds. I've had to switch to Chrome to get anything done. I prefer to use Firefox but can't if it isn't stable.

All Replies (2)

John99
John99
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The new fx50 is stable for most of us. As you get crashes please visit about:crashes and let us have three ot four of the crash IDs they begin with bp-

Try running in Firefox's safe mode does that help?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

the-edmeister
the-edmeister
  • Moderator
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And if Firefox won't run long enough to get the Crash Reports ID's you can "go thru the back door" to get that information.

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.