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I sent feedback that I was unable to install the latest version(s) of Firefox (since 47.0) and the answer I received was that I need to update to the latest ver

Kuphostiwe

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • DYMO Label NPAPI Plug-in
  • Provides information about the default web browser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 23.0 r0
  • iPhoto6

Isisebenziso

  • Firefox 47.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:47.0) Gecko/20100101 Firefox/47.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/47.0/Darwin/en-US/

Izandiso

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x1622
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'ApzWheelInput': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Intel Inc. -- Intel(R) Iris(TM) Pro Graphics 6200
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

What happens when you try installing the full version?

Are you using this link? Download Firefox For All languages And Systems {web link}

What happens when you try installing the full version? Are you using this link? '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}

Umnikazi wombuzo

Thanks for the advice but I have already tried this. I tried downloading the full version from the home screen and that didn't work and then I went to the link for all languages and systems and tried downloading from there and got the same result.

Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0.

I would be interested to know why it is no longer searching for and automatically downloading updates.

Thanks for the advice but I have already tried this. I tried downloading the full version from the home screen and that didn't work and then I went to the link for all languages and systems and tried downloading from there and got the same result. Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0. I would be interested to know why it is no longer searching for and automatically downloading updates.
FredMcD
  • Top 10 Contributor
4250 izisombululo 59440 izimpendulo
Kuphostiwe

It could be your protection program(s) are the problem. As a test, disable them.

It could be your protection program(s) are the problem. As a test, disable them.
James
  • Moderator
1596 izisombululo 11252 izimpendulo
Kuphostiwe

JudithM532 said

Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0.

Did you install the Firefox 50.0.

https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Also possible that you have both 47 and 50 installed and whatever method you are using to open Firefox is pointing to 47 and not 50.

''JudithM532 [[#answer-936013|said]]'' <blockquote> Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0. </blockquote> Did you install the Firefox 50.0. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Also possible that you have both 47 and 50 installed and whatever method you are using to open Firefox is pointing to 47 and not 50.

Okulungisiwe ngu James