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Firefox crash at startup

  • 4 uphendule
  • 1 inale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu philipp

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I try to open Firefox and it always crashed (even using Shift + Firefox.exe).

I already removed all the malware by using Malwarebytes Anti-Malware and Scan for the virus by using Avast. Already turn off Fire Wall and remove anti-virus program, and try to reset, reinstall Firefox but it doesn't work. I only can open Firefox when I startup my laptop in Safe mode. I can use Chrome but sometimes it auto turns off. Please help!!!

https://crash-stats.mozilla.com/report/index/d5b51b72-490c-47ad-8bce-f0da82161113 https://crash-stats.mozilla.com/report/index/339b568a-dd74-4264-b086-f969c2161113 https://crash-stats.mozilla.com/report/index/7890a18d-65cb-4d40-b2ce-2df162161113 https://crash-stats.mozilla.com/report/index/756ee32f-7000-4a04-b19a-886e32161113 https://crash-stats.mozilla.com/report/index/7e0138f8-977a-40db-aee6-dc5122161113

Isisombululo esikhethiwe

hi edwinston, thanks for providing some crash ids. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

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Isisombululo Esikhethiwe

hi edwinston, thanks for providing some crash ids. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

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Thanks for reply. I wonder is it okay if i remove chtbrkg.dll

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Thanks philipp! I removed chtbrkg.dll and it worked.

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great, thanks for reporting back!