Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot open links as the screen flashes but does not allow a new tap to open. This was very random for several weeks but it is happening more and more.

  • 4 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu scifiman

scifiman
scifiman
more options

This started several weeks ago, but now the frequency has increased where I cannot seem to open a link into a new tap. Screen flashes, but nothing happens. I have tried Google Chrome, and this problem does not manifest itself in another browser, so I assume it's not my CPU, or security software. I use Avast, and Malbytes Malware. I do not want to change fro Firefox! Help!

This started several weeks ago, but now the frequency has increased where I cannot seem to open a link into a new tap. Screen flashes, but nothing happens. I have tried Google Chrome, and this problem does not manifest itself in another browser, so I assume it's not my CPU, or security software. I use Avast, and Malbytes Malware. I do not want to change fro Firefox! Help!

Isisombululo esikhethiwe

You need to do a little more troubleshooting to determine the cause; as explained in this section of that SafeMode support page.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_the-problem-does-not-happen-in-safe-mode

The problem does not happen in Safe Mode

If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration.

See the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

scifiman
scifiman Umnikazi wombuzo
more options

Hello: OK, so I started Firefox in the safe mode and the issue is not there. So..... what is the cause of my problem? Do I have to start Firefox from now on in safe mode? If so, sounds like I am treating the symptom, not the cause.

the-edmeister
the-edmeister
  • Moderator
more options

Isisombululo Esikhethiwe

You need to do a little more troubleshooting to determine the cause; as explained in this section of that SafeMode support page.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_the-problem-does-not-happen-in-safe-mode

The problem does not happen in Safe Mode

If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration.

See the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.

scifiman
scifiman Umnikazi wombuzo
more options

I tried everything, but nothing worked. Then I tried a, "Refresh" of Firefox. So far, that seems to have solved the problem!