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cannot update firefox

Kuphostiwe

I am currently using Firefox 43.0.4 on my WinXP HP Pavilion desktop computer. Whenever I have tried updating, Firefox crashes. I tried before with Firefox 47 and 49 - always the same thing. Firefox updates and when the computer reboots it crashes and I end up having to remove the update and go back to the earlier version which is now not supported. My WinXP has the SP3 and I am unsure as 32 or 64 bit. How can I do a good clean install of the latest Firefox?

I am currently using Firefox 43.0.4 on my WinXP HP Pavilion desktop computer. Whenever I have tried updating, Firefox crashes. I tried before with Firefox 47 and 49 - always the same thing. Firefox updates and when the computer reboots it crashes and I end up having to remove the update and go back to the earlier version which is now not supported. My WinXP has the SP3 and I am unsure as 32 or 64 bit. How can I do a good clean install of the latest Firefox?

Eminye Imininingwane Yohlelo

Fakela amapulagi

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  • Google Update
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183
  • Npdsplay dll

Isisebenziso

  • Firefox 43.0.4
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Izandiso

  • Adblock Plus 2.8.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Yahoo Mail Hide Ad Panel 2.60 ({c37bac34-849a-4d28-be41-549b2c76c64e})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA RIVA TNT2/TNT2 Pro (Microsoft Corporation)
  • adapterDescription2:
  • adapterDeviceID: 0x0028
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 02011043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-7-2004
  • driverDate2:
  • driverVersion: 5.6.7.3
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
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Kuphostiwe

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.