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Why does Firefox 48 keep losing my passwords?

Kuphostiwe

Every couple of days, all of my passwords are wiped out. I have to keep going to my Password Exporter app to restore them. I am using Firefox 48 with Win 8.1 This has been happening for about 2 months.

Every couple of days, all of my passwords are wiped out. I have to keep going to my Password Exporter app to restore them. I am using Firefox 48 with Win 8.1 This has been happening for about 2 months.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.18
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Gaaiho Doc Plugin
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • npSwannEyeHD
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 23.0 r0
  • 5.1.41212.0
  • SmartGPS Eco Content Manager for GPS Devices

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4256 izisombululo 59603 izimpendulo
Kuphostiwe

Keeping backups is a great idea for such losses.

We have, now and then, had password issues in the past. I myself have lost passwords several times.

No real cause was found, but it might be an add-on.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Keeping backups is a great idea for such losses. We have, now and then, had password issues in the past. I myself have lost passwords several times. No real cause was found, but it might be an add-on. Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Umnikazi wombuzo

There is nothing to place in a clipboard. There are no messages to tell me my passwords are no longer available. I only know it because when I log onto a site, the name and passwords do not appear.

There is nothing to place in a clipboard. There are no messages to tell me my passwords are no longer available. I only know it because when I log onto a site, the name and passwords do not appear.
FredMcD
  • Top 10 Contributor
4256 izisombululo 59603 izimpendulo
Kuphostiwe

The above lets me look at your system details. Not your passwords.

The above lets me look at your system details. Not your passwords.

Umnikazi wombuzo

Application Basics


Name: Firefox Version: 47.0.1 Build ID: 20160623154057 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 6.3 x86 Multiprocess Windows: 0/2 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.8.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Avast Online Security Version: 12.0.88 Enabled: true ID: wrc@avast.com

Name: Firefox Hello Version: 3.0.0 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org

Name: New Tab Override (browser.newtab.url replacement) Version: 4.0.1 Enabled: true ID: newtaboverride@agenedia.com

Name: Password Exporter Version: 1.3.2 Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492}

Name: Pocket Version: 1.0.2 Enabled: true ID: firefox@getpocket.com

Name: Screengrab (fix version) Version: 0.99.06c Enabled: true ID: {02450914-cdd9-410f-b1da-db004e18c671}

Name: TinEye Reverse Image Search Version: 1.2.2 Enabled: true ID: tineye@ideeinc.com

Name: Avast SafePrice Version: 10.3.5.39 Enabled: false ID: sp@avast.com

Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack

Name: PDF Converter Version: 8 Enabled: false ID: nuance@pdf8

Graphics


Adapter Description: NVIDIA GeForce GTX 650 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] Device ID: 0x0fc6 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.18123) Driver Date: 11-5-2015 Driver Version: 10.18.13.5891 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: Yes Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160623154057 browser.startup.homepage: http://www.drudgereport.com/ browser.startup.homepage_override.buildID: 20160623154057 browser.startup.homepage_override.mstone: 47.0.1 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160901 browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0.1 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 47.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0fc6 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.5891 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.benchmark.vp9.fps: 235 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1464273421 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471467673 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160623154057 media.gmp-manager.lastCheck: 1477681039 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474756876 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\SAFEMI~1\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\SAFEMI~1\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.http.pipelining: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1477340511 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf plugin.importedState: true print.printer_HP_Officejet_Pro_8620.print_bgcolor: false print.printer_HP_Officejet_Pro_8620.print_bgimages: false print.printer_HP_Officejet_Pro_8620.print_duplex: -437918235 print.printer_HP_Officejet_Pro_8620.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8620.print_edge_left: 0 print.printer_HP_Officejet_Pro_8620.print_edge_right: 0 print.printer_HP_Officejet_Pro_8620.print_edge_top: 0 print.printer_HP_Officejet_Pro_8620.print_evenpages: true print.printer_HP_Officejet_Pro_8620.print_footercenter: print.printer_HP_Officejet_Pro_8620.print_footerleft: &PT print.printer_HP_Officejet_Pro_8620.print_footerright: &D print.printer_HP_Officejet_Pro_8620.print_headercenter: print.printer_HP_Officejet_Pro_8620.print_headerleft: &T print.printer_HP_Officejet_Pro_8620.print_headerright: &U print.printer_HP_Officejet_Pro_8620.print_in_color: true print.printer_HP_Officejet_Pro_8620.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8620.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8620.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8620.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8620.print_oddpages: true print.printer_HP_Officejet_Pro_8620.print_orientation: 1 print.printer_HP_Officejet_Pro_8620.print_page_delay: 50 print.printer_HP_Officejet_Pro_8620.print_paper_data: 1 print.printer_HP_Officejet_Pro_8620.print_paper_height: -1.00 print.printer_HP_Officejet_Pro_8620.print_paper_name: print.printer_HP_Officejet_Pro_8620.print_paper_size_unit: 1 print.printer_HP_Officejet_Pro_8620.print_paper_width: -1.00 print.printer_HP_Officejet_Pro_8620.print_resolution: 300 print.printer_HP_Officejet_Pro_8620.print_reversed: false print.printer_HP_Officejet_Pro_8620.print_scaling: 1.75 print.printer_HP_Officejet_Pro_8620.print_shrink_to_fit: true print.printer_HP_Officejet_Pro_8620.print_to_file: true print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1477602488 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSUTIL Expected minimum version: 3.23 Version in use: 3.23

Experimental Features


Application Basics ------------------ Name: Firefox Version: 47.0.1 Build ID: 20160623154057 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 6.3 x86 Multiprocess Windows: 0/2 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.8.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Avast Online Security Version: 12.0.88 Enabled: true ID: wrc@avast.com Name: Firefox Hello Version: 3.0.0 Enabled: true ID: loop@mozilla.org Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org Name: New Tab Override (browser.newtab.url replacement) Version: 4.0.1 Enabled: true ID: newtaboverride@agenedia.com Name: Password Exporter Version: 1.3.2 Enabled: true ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492} Name: Pocket Version: 1.0.2 Enabled: true ID: firefox@getpocket.com Name: Screengrab (fix version) Version: 0.99.06c Enabled: true ID: {02450914-cdd9-410f-b1da-db004e18c671} Name: TinEye Reverse Image Search Version: 1.2.2 Enabled: true ID: tineye@ideeinc.com Name: Avast SafePrice Version: 10.3.5.39 Enabled: false ID: sp@avast.com Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack Name: PDF Converter Version: 8 Enabled: false ID: nuance@pdf8 Graphics -------- Adapter Description: NVIDIA GeForce GTX 650 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] Device ID: 0x0fc6 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.18123) Driver Date: 11-5-2015 Driver Version: 10.18.13.5891 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: Yes Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160623154057 browser.startup.homepage: http://www.drudgereport.com/ browser.startup.homepage_override.buildID: 20160623154057 browser.startup.homepage_override.mstone: 47.0.1 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160901 browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0.1 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 47.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0fc6 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.5891 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.benchmark.vp9.fps: 235 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1464273421 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471467673 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160623154057 media.gmp-manager.lastCheck: 1477681039 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474756876 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\SAFEMI~1\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\SAFEMI~1\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.http.pipelining: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1477340511 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf plugin.importedState: true print.printer_HP_Officejet_Pro_8620.print_bgcolor: false print.printer_HP_Officejet_Pro_8620.print_bgimages: false print.printer_HP_Officejet_Pro_8620.print_duplex: -437918235 print.printer_HP_Officejet_Pro_8620.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8620.print_edge_left: 0 print.printer_HP_Officejet_Pro_8620.print_edge_right: 0 print.printer_HP_Officejet_Pro_8620.print_edge_top: 0 print.printer_HP_Officejet_Pro_8620.print_evenpages: true print.printer_HP_Officejet_Pro_8620.print_footercenter: print.printer_HP_Officejet_Pro_8620.print_footerleft: &PT print.printer_HP_Officejet_Pro_8620.print_footerright: &D print.printer_HP_Officejet_Pro_8620.print_headercenter: print.printer_HP_Officejet_Pro_8620.print_headerleft: &T print.printer_HP_Officejet_Pro_8620.print_headerright: &U print.printer_HP_Officejet_Pro_8620.print_in_color: true print.printer_HP_Officejet_Pro_8620.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8620.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8620.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8620.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8620.print_oddpages: true print.printer_HP_Officejet_Pro_8620.print_orientation: 1 print.printer_HP_Officejet_Pro_8620.print_page_delay: 50 print.printer_HP_Officejet_Pro_8620.print_paper_data: 1 print.printer_HP_Officejet_Pro_8620.print_paper_height: -1.00 print.printer_HP_Officejet_Pro_8620.print_paper_name: print.printer_HP_Officejet_Pro_8620.print_paper_size_unit: 1 print.printer_HP_Officejet_Pro_8620.print_paper_width: -1.00 print.printer_HP_Officejet_Pro_8620.print_resolution: 300 print.printer_HP_Officejet_Pro_8620.print_reversed: false print.printer_HP_Officejet_Pro_8620.print_scaling: 1.75 print.printer_HP_Officejet_Pro_8620.print_shrink_to_fit: true print.printer_HP_Officejet_Pro_8620.print_to_file: true print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8620.print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1477602488 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC NSSUTIL Expected minimum version: 3.23 Version in use: 3.23 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4256 izisombululo 59603 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''