Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can not search internet on fire fox locks out constanly how to fix this

  • 3 uphendule
  • 1 inale nkinga
  • 19 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt delete must shut computer off to start over on a search. Do not know how to fix this not computer functional person.

Isisombululo esikhethiwe

Good day. What are you using as your search engine?

Is there any kind of messages?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Isisombululo Esikhethiwe

Good day. What are you using as your search engine?

Is there any kind of messages?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Thank you but now I am getting a threatening dialog that I have a virus and micro soft is going to shut my computer down so I am just going to give up my tower is over 12 years old will just replace it.

more options

That is not from Microsoft. That is a virus or a web browser lock page.

If this is on the browser; Close Firefox or whatever. Wait 30 seconds for the program to clear. Right-click on the browser icon and select Open New Window. Wait a few seconds, then close the browser via Menu > Files > Close.

That should clean out the lock page from session restore.


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.