Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why does Firefox crash every time I try to add a tab?

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu kpfears

kpfears
kpfears
more options

I have been using Firefox exclusively but can do so no longer. I have upgraded to Mac Sierra and ever since then, every time I try to add a tab, in Firefox, it crashes. It's been very frustrating because I've sent crash reports but the problem hasn't been fixed. Right now, I'm using Chrome, which is fine but it has drawbacks too. When can I expect this bug to be fixed? It's been almost a month. Thanks.

I have been using Firefox exclusively but can do so no longer. I have upgraded to Mac Sierra and ever since then, every time I try to add a tab, in Firefox, it crashes. It's been very frustrating because I've sent crash reports but the problem hasn't been fixed. Right now, I'm using Chrome, which is fine but it has drawbacks too. When can I expect this bug to be fixed? It's been almost a month. Thanks.

All Replies (2)

FredMcD
FredMcD
more options

The crash reports go to the Mozilla servers, not to us.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
kpfears
kpfears Umnikazi wombuzo
more options

Thank you, but no. I'm not computer savvy so this is like gibberish to me. I'll just continue to use Chrome. I've gotten used to it anyway. BTW, Firefox needs to stop wasting people's time asking for a crash report if it just goes to a server. Apparently you do that to make people believe that Mozilla really cares about these crashes and it is patently clear you don't. I've told you the problem. Either you fix it or you don't. I've made sure I've screen captured this conversation so I can post it on my Facebook page and encourage people not to use your browser. I've been happy with it for years... until now. Adios and vaya con Dios. It's been real.